asked byon 3/12/20
Very very poor customer service. My reservation was lost that I'd already been charged for. I was then forced to rent a vehicle at a "walk-in" rate after both companies were blaming each other fir the lost reservation. I was told by this companies representative I'd receive a refund for the difference in price of my original reservation I'd already been charged and the new reservation, $190. This was November 8. I just received an email informing I would not be receiving a refund. Do not use this company!
Carrentals.com is a scam outfit. Never pay in advance. Read the fine print. I have been traveling and renting cars for 40 years and have never dealt with a more unprofessional or dishonest travel company.
Not a scam, but seriously not a good idea. When there's a problem with your rental they blame the rental car company and don't back you at all. The rental car company blames car rentals.com and your left holding the bag