Very very poor customer service. My reservation was lost that I'd already been charged for. I was then forced to rent a vehicle at a "walk-in" rate after both companies were blaming each other fir the lost reservation. I was told by this companies representative I'd receive a refund for the difference in price of my original reservation I'd already been charged and the new reservation, $190. This was November 8. I just received an email informing I would not be receiving a refund. Do not use this company!