Alison H.

Terrible! Never again. They said we had a rental through one company -Fox- out in the middle of friggin nowhere. We get all the way out there only to be told that car rental.com decided to sell our rental contract to a completely different company. Fox was rude and not apologetic. So we then had to drive several miles to the next company, who then proceeded to tell us we now had to come up with a very large deposit that was not communicated to us upon initial reservation because of course Fox was different than Ace, the new company. They also proceeded to tell us they needed two different credit cards because apparently the one used to already pay the first week wouldn't work for a deposit or ongoing payments because it was a bank debit not a credit card. Since when does Visa and MasterCard by major banks not work?! None of this was communicated to us prior so we wasted two hours of our time for nothing, and now car rentals is saying they won't refund our money so we are going to have to fight them. Trust me you are better off going with reputable companies like Budget, National and Avis directly or you'll get scammed too.