website thubmnail of Carport

Carport

Overview

Carport has a rating of 3.7 stars from 362 reviews, indicating that most customers are generally satisfied with their purchases. Carport ranks 3182nd among Home Improvement sites.

service
5
value
3
shipping
4
returns
3
quality
3

Instant Feedback

2,754 reviews
How would you rate Carport?
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Texas
1 review
1 helpful vote
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Six months and still waiting. I paid my down payment. After that no one will call you back and they also will not email you back. I see why they don't have reviews on their website because they would be too bad. All they do is call a company within your own state and then they don't do anything about it if they don't take care of you.

Date of experience: November 9, 2021
Illinois
1 review
12 helpful votes
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Unprofessional
September 16, 2020

We had got quote with carport.com and another company. I called carport.com to talk to them about it. The guy we were talking to, Andy, thought that he put us on hold, but he didn't. He was talking to his boss and we heard everything. Talking about me using the F word and a lot of other extremely unprofessional things. If you like to work with people that are extremely unprofessional - then carport.com is for you!

Date of experience: September 16, 2020
Texas
2 reviews
3 helpful votes
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I worked with Elephant Structures with a great experience, much different from the other few reviews here. I know they're one of the largest providers of metal buildings in the nation so I'm not surprised a building here or there gets delayed and I can certianly understand being upset about not getting your building when you expected it. Considering what it takes to from ordering a building to having a team installing it on my property in a matter of weeks, some wait time is expected in my book. That's a lot to ask of any company. http://www.shopperapproved.com/reviews/carport.com/ I was asked to complete a survey after my order as hundreds of others have so I'd advise looking around at all perspectives if you're serious about buying. And yes, I would recommend carport.com their online builder is a great tool with no hassle up-front pricing designed to meet your local requirements. Id also note carport.com and carports.com are not the same company!

Date of experience: June 5, 2017
Robert R.
1 review
0 helpful votes
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Took a while to get installed
September 6, 2020

Took a while to get installed. Once I pushed a little, it was up in a couple weeks. The scheduler told me Tuesday afternoon, but installers showed up at 7am, and since I was not available that early, there was a little delay. They did a good job installing it, and we are happy with the structure.

Date of experience: September 6, 2020
Kevin K.
9 reviews
0 helpful votes
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Had trouble getting questions answered
July 14, 2019

Had trouble getting questions answered. After install will see if I would recommend or order again.
If you are not on a tight time line or have special site circumstances this is a good value for what you get. Over all I am happy. Everyone was nice even though they could rarely answer my questions. 6 to 8 weeks ended up being 12 weeks and install day got pushed forward 3 times.

Date of experience: July 14, 2019
Julie i.
1 review
0 helpful votes
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This will be our second elephant building
October 23, 2017

This will be our second elephant building. Great product, bet value we could find out there. The service and installation are top-notch. They show up on time, complete their work and leave you with a great finished product.

Date of experience: October 23, 2017
thomas j.
3 reviews
0 helpful votes
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Carport should have come with beefed up supports being so tall. It is very unstable and I had to dig footers and put in 6 post to attach the carport too. At no time was did Carport.com say anything about the stability being so tall or offer any upgrades for stability. The installers left screws all over the ground from the install. I am still a month later finding screws that can get in my tires on my van or get shot out from the lawnmower. If your going to buy a taller carport plan on it being unstable and having to beef it up or it won't last in any kinda big storm.

Date of experience: June 20, 2019
Rick M.
1 review
0 helpful votes
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I am very satisfied with the product
August 6, 2019

I am very satisfied with the product. It was scheduled on august 6th but they arrived a day early which was a pleasant surprise! The workers completed the installation as promised within an hour. My neighbor saw it and said he was going home to order one for his carport. Thank you for a great product
Rick McAlister

Date of experience: August 6, 2019
Robert M.
4 reviews
0 helpful votes
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Order was ready much earlier than I expected. Installers were very polite and even arrived early. After about 2 months the quality seems to be exceptional and I am very pleased with my purchase. The professionalism this company showed was outstanding. Definitely recommend!

Date of experience: July 5, 2019
Bill B.
1 review
0 helpful votes
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Great Web site
August 3, 2017

Great Web site. Easy design program. Fair pricing. Installation was done by a very professional crew in just under 3.5 hours with no waste left behind. Great experience with the whole buying experience.

Date of experience: August 3, 2017
Gloria H.
1 review
0 helpful votes
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My overall experience was good,Carport kept me updated on my order,due to the pandemic it took a few weeks to get my order but arrival time they installed immediately and cleaned up.Thanks carport.

Date of experience: September 11, 2020
Lucinda I.
1 review
0 helpful votes
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This carport is just what we were looking for
September 13, 2018

This carport is just what we were looking for. Well built and it was assembled quickly. The overall height is larger than we needed. Make sure you order the legs to include roof height of approximately three feet.

Date of experience: September 13, 2018
Randy B.
1 review
0 helpful votes
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Web site is easy to order from,hope set up and delivery is the same,we will see. The men that put it up did a good job but they didn't clean up after their selves and I had to pick up screws and metal scraps out of my drive way,and if they could speak English that would have made tings easier.

Date of experience: August 27, 2018
Rosamond S.
2 reviews
0 helpful votes
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I bought a garage from this place a few years ago very well made decided to order again this time I bought a carport it's very nice heavy made very good the men that put it up were very hard workers had it completed in a little over one HR it's going to protect my new truck thank you Carolina carports

Date of experience: August 13, 2020
Scott D.
1 review
0 helpful votes
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Everything went well except they were suppose to be onsite around lunch on a Wednesday so I took a day of vacation. Found out late the day before that it would be Thursday morning. Took another day off then they did not get to the house until 7:00 P.M and put my building up in the dark which I was not very happy about but it did turn out fine. Other than having to waste two vacation days which I was very much not happy about the overall experience was good.

Date of experience: April 11, 2018
Pat G.
1 review
0 helpful votes
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Excellent product, great price, great crew doing the install and very fast! Would definitely buy again and I'm looking to do so in the near future! I want to put a picnic area in my back yard with a kitchen/BBQ area on my 2 acre lot. I will surely be buying from you guys.

Thanks again!

Pat

Date of experience: September 15, 2017
Renee C.
2 reviews
0 helpful votes
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I am very happy with my carport
November 26, 2018

I am very happy with my carport. My only complaint is that the people who installed were not Americans and they could not speak English well enough. It was extremely difficult in trying to communicate. This would be the one thing that I would warn people about.

Date of experience: November 26, 2018
Great s.
1 review
0 helpful votes
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Great pricing
May 24, 2017

Great pricing. Quick delivery and set up time. No complaints whatsoever. I've already recommended your company to a few friends. Thank you so much for delivering a great product in a short amount of time.

Date of experience: May 24, 2017
Debra H.
1 review
0 helpful votes
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So far so good..
January 12, 2018

So far so good.I received my carport yesterday here in upstate N.Y., the three men that installed the carport were very sufficient and did an excellent job in doing so and showed me along the way on what they were doing. I am very satisfied, very good quality and would recommend this product to anybody. Thank You Elephant Structures, job well done.

Date of experience: January 12, 2018
Andrea X.
5 reviews
0 helpful votes
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Took two months till set up
November 3, 2017

Took two months till set up. Installation crew was pleasant to deal with but, they didn't install carport to my instructions. One side of the leg is hanging off the concrete by an inch and a half. I have contacted Carolina carports about the issue and waiting for a response.

Date of experience: November 3, 2017