Carnival Cruise Lines

On March 14,2022, we book a cruise to depart from Los Angeles on August 6,2022. On May 19,2022, we booked airline tickets through Carnival that were supposed to leave on August 6,2022 Southwest Flight 4389 6:10 am arriving in Nashville at 6:45 am, Leaving Nashville at 7:40 am arriving in Los Angeles at 9:55 am. The reason we booked the cruise and flight like this is that I am disabled, waiting for a Heart Transplant and have to take certain medication at certain times. Also, the medication needs to be refrigerated. In addition, I have to board two dogs, which we were going to do on August 5,2022. We paid in full for everything. Today, I get an itinerary from Carnival stating that they changed the flights to August 5,2022, leaving RDU at 11:50 am arriving in Los Angeles at 6:20 pm. They NEVER called to ask if this was ok. I called them and they stated that they cannot do anything for us, including giving us a refund for everything we spent on this. I offered a solution and told them that since we have to come a day early, I would expect them to pay for a hotel overnight and pay for the extra day that the dogs will have to be boarded with is $80.00 x 2 = $160.00. They told me no. This is not my fault that they didn't honor our other flights and why should I be out money for their mistakes. We are good clients with them, but they are so hurt for cash, and they really don't care. Now I'm going to be out over $4000. 00 because of their mistakes and that is not fair. Lets PUT CARNIVAL OUT OF BUSINESS!

We unfortunately received news that my father in-law passed away while entering the parking garage at the cruise terminal. None of the employees at the cruise terminal could help us and I was handed a 1-800 number to call about rescheduling our cruise. After being on hold over one hour I was told Carnival would only refund my port fees and prepaid tips if we decided not to board - they would not allow us to reschedule. I have since spoke with another cruise line who advised the worst case scenario I would have lost $100/person and been issued a credit for the balance to use on a future cruise. We rented a suite for the 7 day cruise so we would have been out $8K. My wife got off the boat and my two children and myself took the cruise. We booked on the newer Mardi Gras ship. The suite had many quality issues - the shower door leaked so much water that we had to place three towels outside the door to catch all of the water. The balcony door from the bedroom also leaked and I had to change socks on two occasions after stepping near the balcony door and soaking my socks. The occupants of the suite on the opposite corner did complain about this so I followed and also complained. They placed a fan in my room and it took a day to dry the carpet out. You were always waiting for an elevator - not nearly enough for the size of the ship. As with the other Carnival cruise I was on you are always in waiting in line for food although the variety and quality of food was better on this newer ship. The employees on the ship were both friendly and helpful. Avoid this greedy and unsympathetic cruise line at all costs - you will be much happier sailing with one of their competitors.

To Whom it may concern,

This is my 4th email, that I have sent regarding a cancelled cruise. I have been cruising with Carnival for a little while now and really enjoy the trips I take. I was suppose to cruise out on October 22,2022 and because my elderly father was diagnosed with cancer, (I was informed today) the physician wants to get his plan up and going. I found it very disappointing that Carnival is deciding not to give me my money back. It doesn't have to be money, I asked for a credit to cruise later; I was told that couldn't be done. It is not fair that I'm having $1733.00 taken away from me. Life is hard and if I could be on that ship on October 22,2022 I would've without a doubt. I would like for someone to take a look at my concern, address my concern, and return my funds or allow me to use this as a credit in the future. I'm hurt by the diagnosis of my father and to learn that Carnival will not assist in my time of need is very stressful. My booking for this cruise is B4W1B8, my PIN is 2**1. I will await a resolution to my concern. Please allow my money to be returned or give me credit for another cruise. $1733.00 is not easy to come by.

Respectfully,

LaShunda Culclager

*******004

I can't imagine them being so greedy for money. I don't even want the money back, I just asked for a credit for a future cruise. I will take a cruise with Carnival in February 2023, I was told that someone would get back to me and I haven't received a call yet.

The prices are reasonable and the service is very good. A great number of destinations to choose from.

Hello My name is Jill Taha. Booking# S2J3N2. I have been on 5-6 Carnival cruises and enjoyed every experience until July 28,2023. I was scheduled to leave 7/28/23 for my birthday cruse (my birthday was 7/30) and carnival cancelled my cruise in error after driving 9 long hours. My boyfriend goes to dialysis. I sent in the waiver and medical letter from the Nephrologist saying he completed his 3 days of treatment and is able to go on the cruise. Carnival sent a email at 10am the day we sail saying they received and accepted the letter and enjoy the cruise. We get to Port Canaveral, paid to park and got a call from Carnival saying my boyfriend can not sail because the doctor said he would me 2 days of treatment which is absolutely INCORRECT. The letter said he went 7/24,7/26 and 7/27 and would resume treatment on 8/1.he completed his treatment for the week and was scheduled to go when we returned so how was he missing 2 days. I paid $190 for travel protection. Carnival wants me to go the the protection plan when I shouldn't have to. I didn't cancel, carnival cancelled in error. The doctor was incorrect.I didn't get my birthday trip, gas and mileagez I want 100% refund

I booked two rooms on a cruise in July 2022 and paid them in full on September 2022. In November 2022 I called and upgraded my room to a suite for an additional 2100.0025 days before the cruise I called to see if another room was available for friends. They said they would be at a prevailing rate because they never cruised before. I then asked if it could go under my name and he said you can't have two rooms in your name. I proceeded to tell him I already did. Well the lies and threats started there. First he said they would cancel the other room even though it was paid in full then told me I needed to pay additional money for the rooms. I asked to speak to a manager. She offered to fix it. She first said my sons room needed someone ever 25 in it because he was 19? I was confused so I looked it up on their website and it was not true so I informed her of their policy and she said ok no worries. She said she fixed it and was sending an email in the process my transfer to the port was deleted and she told me I needed to speak to someone else to fix it. She transferred me then I got the email and she removed me from my suite and put me in my sons room. I asked the lady if she could transfer me back to the person I was speaking with. It went down hill from there. I got another person who was rude and said you just can't keep changing your name on rooms? What? I tried numerous people to explain what happened and no one would listen. After 7 hours on the phone the only way I was getting back in my suite was to pay a additional 1300.00. Why would their website allow you to book rooms if they are not allowed. I personally think it's a scam to get more money from you. Why did they not catch the issue? They also told me if I arrived to get on they would have charged me then, no exceptions! Never again will I book a carnival cruise and neither should anyone else!

A terrible experience we did not make the cruise due to our Spirit airline did not have a pilot then we call carnival to explain what happened they couldn't help when first book our cruise we were asked did we want travel insurance we said yes and we paid but then we made changes to our booking to be with our other party as as group so with the changes I guess they canceled our travel insurance so when I called carnival to explain what happened with the flight and to see about getting a refund that's when they told I didn't have travel insurance coverage I was so devastated because I not so long lost my 15 months old grandson a month before that I heart surgery I just wanted to get away for a weekend to clear my mind. The first booking #Q7D6G3 and the other booking # R4C1F2 it was nine people that miss the cruise but the people that was supposed in the room together Valerie Simpkin Rhonda Johnson Sabrina Blakney I hope someone can help us

I booked the cruise, then I received an email from Carnival, that they are canceling my reservation, without any explanation

My brother died in December 2018 and l was traumatized and grieving his loss. My birthday was at the end of December and l needed a getaway. We flew to Orlando for 3 day cruise and got to the ship 5 minutes late because FRONTIER AIRLINES was hours late, we were advised by Carnival supervisor ANDREA that she would get us on, and customs was still standing and the ship was still there 1.30 hours later, but we were REFUSED ADMITTANCE. They were heartless, callous, cruel, no apathy was shown at all at the ship and their Poc Exec DELORES LONG, was Heartless as well & told us to stop writing. We spent $1,560 and World Travel and AON Protection sucks as well, we did NOT get a full reimbursement back. The Executive team has NO compassion even w documentation in their face. We were stranded, had to pay for a hotel, new flight, $120 for the shuttle just to turn back in 10 minutes, it was a NIGHTMARE, that l am still living.
We will NOT use the CARNIVAL CRUISE,
They want the money, but are not HUMANE.

I have a big family. 16 siblings to be exact. I was 14 when i went on my cruise and it was a blast. Of course we didn't take everyone in our family, on 2. It was just me my brother and my parents. When my family went on our cruise, it was amazing. The staff was supper friendly. I loved how they made animals out of the towels after they were done cleaning the room. It was funny. Not only was that great, but the food was amazing. I loved the burgers!. The icecream stand was soo good. However, i feel like the slides could have been better. But, it was still a blast. The excursions that we went on were super exciting. My fav was swimming with the dolphins. I also loved seeing on all the animals that they had. We got to hold a Monkey! It was super cute. When we went, we did the mexico cruise. I think. The roooms were really nice. We got one with a bunk bed and that was the nicest bunk bed i have ever f****** slept onn un my life. The entertainment shows were super cool. ALthough i was shy at the time, the conga line we did was amazing. Even if i didn't participate. It was still pretty cool. One of the nights we did a 90's party. That was fun. The director was really cool too. Idk what i would do without going on tht cruise.It was so good. Thanks for listening!

On the morning of debarkation my daughter name was called over the intercom. I went in the hallway (730am) and she was headed to guest services. We had already discussed the night before that we would meet for breakfast at 8am. At 845am my oldest daughter told me she never returned. We made it to guest services thru all the chaos about 915. They was telling us she went back to her room when someone was still there waiting for her. I went to her room and my other daughter waited. We met back on 10 about 10am and they had informed my oldest daughter that she had gotten off the boat. Now she was calling but couldn't hear me talking. We finally got off the boat at 1130 just to not find her. I go back in and after about 30 minutes of talking to different people and telling them this is not making sense, someone came and told me she had been arrested. Being arrested was not my problem. My issue was they sent us on a wild goose chase for hours and nobody told us ANYTHING! We live in a world of trafficking and all kind of crime for the communication to be that bad! I would have been more comfortable with her being handcuffed in her room so at least someone would have known where she was. Then the amount of consideration that was shown when 15 rookie was worried about her was selfish.

In short... Absolutely pathetic.

1. Chaos in the dining room (Lido) when all passengers are aboard (ie. Sailing days);
2. No trays for one to take a variety of food items, or just one or two items for more than one person, meaning you have to rejoin a long queue in order to get additional items. Absolutely ridiculous!;
3. Sugar dispensers that release about five sugar crystals at a time. Have management ever used it themselves to know any better?
4. Staff in the Lido (behind the counters) seem to be very disinterested & withdrawn;
5. Only access to tea & coffee on the entire ship, is in the Lido, & NOTHING to have with your hot beverage (cookies, etc.) after closure of the dining hall (9.30pm), except one type of cookie, at one venue (which closed at 11pm), and where you had to queue for 30-40 minutes, to get said cookie!
6. Stateroom attendant was very friendly, but simply chose not to make up the room in the evenings;
7. Room was not sufficiently soundproof, to the extent that one could hear entire conversations (with clarity) happening in the corridor;
8. Music playing in the corridor everyday from early in the morning to late afternoon or evening, which did not allow one to sleep-in comfortably;
9. Inappropriate (wild) music played at loud volume in the Lido (dining area), resulting in being unable to hear each other in conversation. Passengers included families with young kids, as well as older folk. It's mentally tormenting. I've no doubt that it is also affecting the workers.
10. Entertainment onboard was of a poor quality, and the sound quality was also bad (which may have contributed to the above);
11. On sailing/bad weather days, watching some TV should be an option, but the ONLY movie channel was TCM, playing B&W movies from 70-80 years ago!;

I could go on, but it is too tiresome.
Suffice to say that I would advise everyone to stay far away from this cruise line!

For the record, I have done many cruises, all around the world, with different ships & cruise companies.
This was my first (& last) time with Carnival.

We've been looking forward to cruising Mardi Gras for almost a year and it took 2 days before we couldn't wait to leave. It's Thursday and we pray Saturday arrives quickly. Starting with a positive, the crew who actually have the difficult jobs of cleaning after 5,000+ people are the only nice crew members on this ship. Sales is obviously the main goal of carnival and that's understandable, but the sales pitches never stop. We paid $300 for a couple massage (that left us sore now 4 days later). As soon as we redressed they came in, separated my wife and I in different corners and applied a 10 minute sales pitch for the overpriced and ineffective Elemis products. Our stress was more after the massage than it was before. The bartender on night one was incredibly rude. We don't drink much but I wanted a bourbon while watching a football game. I asked for eagle rare and he simply said they were out. I asked for two more bourbons, both of which were out and he replied that if I would just look at the bottles and not the menu I could stop wasting both of our time. Guest services for shore excursions refused to even look at us as we asked a few simple questions about options as if we were disturbing them at their home. Finally, medical is the worst group of people I've ever been around. I do understand the need to be vigilant against viruses on a cruise ship but I requested Tylenol for my arthritic knee. Not only did they seem to not believe me, they treated me as if I was a biological terrorist attempting to sicken the entire ship (but no one says a word to the dozens who are obviously sick and coughing on everyone in hallways and elevators.) today is our excursion to grand Turk but my knee is hurting so bad that we canceled. We'd rather lose the $150 than be harassed and mistreated by the medical staff again. Overall, after almost $5,000 spent on this trip, we are sitting in our stateroom (with extremely limited entertainment options) and praying the next two days fly by and we can leave this nightmare behind forever. People love these cruises and you might as well, but I can't ever recommended anyone set foot on a carnival ship after this week.

In taking a Cruise for the 1st time as a Birthday trip for my best friend and myself in celebrating our February Birthdays, it is a nightmare. Supposed to depart 2/10/19 to 2/14/19 4 day Mexico Cruise. We missed check in time, due to misinformation on Carnival Imagination Representatives for Booking#6DZB54, and the Travel Agency that books and takes your money on behalf of Carnival Cruises not being in sync in time in which is cut off time in getting there. Which should not be my fault however; Itinerary still fails to state cut off time and although we arrived well by time Travel Agency gives of at least an hour before departure time, Carnival had a different cut time(you have NO idea they aren't on same page with this important piece of information) Carnival Cruise will not assist YOU, NOR REFUND YOUR MONEY! They are NOT willing to offer a solution, even when begging to have luggage checked in and we will meet ship at next port, was told NO, you missed check in YOU just have to buy another cruise if you want to sail?!? There were OTHER customers standing there obviously given same misinformation 8 other people is NOT a coincidence, it's a Customer Service problem in which Carnival Cruise doesn't care about resolving. It's awful that they are NOT caring or empathic to customers and are Rude, greedy and bad Company. Travel protection means NOTHING, they will not refund my money and after this experience I will stick to flying as potential cruise turned into heartbreaking sad experience.

My husband and I booked a New Year's Carnival Cruise thru an agent that some friends recommended, because it was going to be 5 different couples cruising and we wanted to all be together around the same area. We had fully paid for our cruise, but luckily, I was checking our VIFP #'s and the cruise info, but my husband's info did not agree with the one on our booking reservation. When I checked a little more, I realized the agent had entered my son's information (who has the same name as his father and has been on Carnival only twice to our 6th time) and DOB. My husband called Carnival to get them to fix this mistake and we were told that the name and DOB could be fixed but if they removed my son's info we would have to pay an additional $900, because my son was given a "Casino Credit". What in the world was this? Very confusing! Even after talking to a manager and explaining that their agent had made the mistake and they should honor the price he had given us, they told us they could not do it, and the best thing was for us to cancel and get our refund. We tried everything for them to helps us, since the mistake was on their part and we were really looking forward to joining the other couples, but they would not go out of their way to help a customer that got screwed out of their long awaited cruise because of the negligence of one of their agents. I think they just wanted us to cancel so they could book someone else at a higher price! My husband and I were so upset over this whole deal that we cancelled our cruise, we did not feel it was fair to us to pay almost $1000 more for their mistake. Lousy customer service my friends! For sure not cruising with Carnival anymore! The worst cruise line there is!

There is no option for a score of 0 so they get a 1.

My wife and I sailed on the Carnival Dream on December 2,2023. On December 5 my wife was badly injured on the Lido deck of the boat. Here are my complaints/concerns:

We were told by your security team that we would be provided a copy of the accident report. This has not happened.
We were told by your security team that the event would be investigated applying facial recognition to try to identify the person who injured her.
I have made calls to the number that your security team provided and only become frustrated. It seems if I was wanting to purchase a new cruise I would have had better luck talking to a person.
My wife was badly misdiagnosed aboard the Dream. She was rightly told her left elbow was broken and dislocated. She was told her right wrist was badly sprained. This was false. The wright wrist was broken and dislocated. Sounds a lot like malpractice. This broken wrist was wrapped in an Ace bandage with no support.
Gayle was given "Naxproxen" which is about the strength of Aleve according to her surgeon. Her pain was a level 10+.
We were told there was not an ice pack on the ship. This is amazing!
We were stranded on the Dream for an extra day because we were at Carnival's private island and there was no airport. While stranded on the boat there was not a single Carnival representative that made an appearance or showed any concern for our plight.
When visiting Customer Service to arrange getting off the ship there was no effort to help with arrangements. We were simply told to be at the library the next morning at 6:30 AM with airline tickets and passports in hand. We were not even asked if we may need help with luggage.
We were made to pay more than $700.00 for the poor medical care to be allowed to exit the boat.
After sharing my displeasure on the survey, no responded... nothing happened.
I could go on...

Since being home my wife has had surgery on both arms. It is unknown if she will ever regain total flexibility of the elbow. The surgeon had to reassemble ten pieces of the bone. She is in for a very long recovery. Again, Carnival seems not to care.

Today, I am insisting that we are emailed a copy of the accident report we were promised with the results of the videos with facial recognition. I would also insist on a bit of compassion but I know that is probably not going to happen.

This letter was sent to guest services on January 8th, so far…. Nothing.