Carnival Cruise Lines

Never again. This was my family's 3rd cruise with Carnival in the last 4 years. The last one started on 08/09/16 on the Liberty, departing from Galveston TX and went to Cozumel and Progreso Mexico. Since our 1st you can really tell that Carnival is cutting cost. The ship was in horrible condition with worn out carpet, tile, steps, etc... it looked like a construction zone. The food was nasty in the dining room and the buffet when you could catch it open. The staff was rude with a few exceptions. The ports well, Cozumel was awesome. That being said we booked a day a Mr. Sanchos outside of Carnival and it was a blast, I highly recommend it. Now Progreso, why would Carnival stop there? If you like being scared and being harassed by the locals then this is the place for you. Never again will we take another Carnival criuse. I guess you get what you pay for.

The people were very friendly and helpful, but I had to cancel my cruise because one thing after another kept popping up. I hope to go on a cruise next year.

I have no problem with the cruise lines EXCEPT! With the Spa. I had a wonderful massage then I thought I'd treat myself to a straight razor shave the next day. I talked with the person who does that there and she seemed to be confident. The experience was a good one til she asked me if she could trim my goatee. I told her not to reshape it, to keep the sides straight up and down and the bottom flat and square across the bottom and NOT TO TAKE ANY LENGTH OFF IT. When she was done I found she took half the length and rounded the bottom sides. I find I am still pissed off 6 days later ever time I see myself and not feel my stolen goatee. I mean. What part of what the CUSTOMER WANTS doesn't apply here. I have lost ALL faith now. I WILL NEVER let anyone touch my face again.
This was on the Freedom ship starting on Feb 8th FYI.
Oh. And the comment of "it'll grow back" was heard. By whom this came from i don't recall but. Try this to a womans haircut. Give her something entirely different and shorter than what she asked for and just say. Well, It'll grow back!

Stay away from this cruise line! Let them sink in their 34B dollar depht. Booked a trip with autopay, they havent charged for the final amount (which we signed up for, even on terms and conditon shows the final amount will be taken with autopay) and they cancelled our birthday trip - saying they sent us 3 emails… (no call) they are not paying back the money, cant use it for other trip as credit. But they offered, we still have room on that criuse for an upgraded room. For double price. This is very bad. Just filed a case againt them on small claim court.

This was my first cruise ever, 6 days to Cabo.
First day in Cabo we were having the best time on the whale watching tour and then decided to get some lunch.
As we were unfamiliar with the town we stopped at senior frogs and had some margaritas and lunch. We sat with another couple who was happy to share the table with us.
I had to go to the restroom and there was an attendant in the ladies room cleaning the sinks and he stated that I was OK to use the restroom so I did.
I washed my hands then was pushed against the wall by the attendant and sexually assaulted.
I was in shock. I wiggled away from the man as he was trying to have sex with me and got out of the bathroom as he had the door blocked with a trashcan to keep others from coming in.
This was a horrible experience but when I got back to the Panorama ship and went to guest services to let them know I was told repeatedly that this happened because I was drinking and they couldnt do much about as I did not go to the federales and report this, when I explained this happened because I went to bathroom and this man is going to rape someone at some point.
Well needless to say I got really upset after this and was kicked off the ship the next morning.
Im pissed about how carnival handled this and some kind of training needs to happen regarding situations like this.
Its a never again for Carnival cruise and Mexico entirely.

My sign and sail card kept giving me an error code of 9999. I thought it was the machines and I would move from machine to machine. Some worked, while most of them did not. This was the first night of the trip. Went back the next day and the same thing was happening and I showed 3 attendants what was happening and no one had a clue. One told me to go customer service to have my card checked. I went down and they said that there was not anything wrong with my card. I made several trips up and and asked to see my charges. The first night and half a day, I was charged 4500 on my sign and sail. I told the casino manager that I did not charge this the first night and what the card was doing. He said if anyone else has any issues that he would do something about it, otherwise I should be more responsible. He made it seem like I intentionally made all of the charges. I was furious and I kept on them and even called the Miami office from the ship on my cell phone. A few days later, all of the holds on my accounts were off, so I thought everything was good now. When I leave the ship, I was charged around 6200 which they immediately processed my debit and credit cards. I have been in contact several times and I just keep getting the run around. No one wants to help me or figure out what actually happened with card. I changed that card out on the 3rd night and I had no other issues but that card was double charging me and it even charged me 600.00 when I tried to show the attendants what was happening.

We had a household emergency the night before our cruise. We called that night to talk to a carnival representative 10 minutes before they closed and she said no problem we could transfer your cruise for $75. The only downside was that we had to decide our next vacation in 10 minutes without having looked at it, and being flustered that our kitchen was flooded, cabinets were crumbling, and water was smelling bad and mold was growing. We could not leave our house and my parents this way and couldn't make a decision on our next cruise in 10 minutes. She told us we could also do it the next morning, the day of our cruise if we wanted to, as long as we did it before departure. Then we called the next morning and that carnival representative told us we could not transfer for $75 and we would lose our entire $1700 cruise money and get nothing for it. We have been cruising with Carnival for 17 years, are platinum cruisers, and I have up until this point been a carnival stockholder, if they continue to hold this line that they are giving us nothing and taking our $1700 for a cruise we will not receive, of course I will sell my stock and never cruise on carnival again. We will have to find a new cruise line to give our loyalty to. All I can say is buyer beware. It appears the carnival ship is sinking fast and they are not valuing customer service anymore and not making things right when their employee makes a mistake. I advise you to choose another cruise line.

The cruise was paid for and then we got a phone call for a family emergency called to change the dates on the cruise they basically told us we don't care about your family emergency you're changing the crews and we're going to penalize you for it They took 30% of the money we paid for the cruise will not give it back We just wanted to change the dates so we could go on a cruise They were very inconsiderate and rude we have cruised in the past with no problems but they made this experience So bad that we may never cruise again I can only imagine if something happened on the cruise how anybody would get treated if this is the way they treat you before the cruise

June 20th-25 we went on the Carnival Ecstasy we were In cabin E68 and it had a very strong smell, me and my husband moved the table and chair that backed up to the bathroom and it had mold all over the carpet. I went to quest service and asked to be moved that we would pay extra, they told me the ship was sold out. They sent someone In twice to clean the carpet. It didnt help. Finally on the 3rd night of our 5 night cruise one of the quest service ladys ask me about the smell, I had her walk in my room and she knew exactly what the smell was "mold". She offered to clean carpet again. Still didnt help. Last night of our cruise they sent a bottle of wine. This didnt fix our problem... to help us get through the smell I poured peppermint oil on the carpet and put the oil on a mask and hung it on the air condition vent... our booking number X41CT5

I asked him a simple question about my account told me i had to call a 1800# and he had a very VERY NASTY ATTUTIDE asked for manager he said no manger but how we on a ship they stay open 24/7 then he sent security to my room i explained situation and he said i was wrong for taking a picture so here he goes! CURT God bless Curt! &his unhappiness

We had substandard room conditions. Our shower did not drain we were two days without any AC we were on the second floor that we were told was not renovated. We were promised a five day cruise with a three day port visit and ended up circling in the water for three days. I demand a voucher, a credit, or I will seek a lawyer to dispute restitution for the Horrible experience we indured on top of everything I have never been on a cruise that smelled like marijuana throughout the ship without the staff acknowledging it, I am a palled at the way we were treated and I demand restitution. I will never travel on the carnival. If this is not settled, I will go through social media to make my experience known. I demand to be compensated for failure of Carnival
To meet the standard of the cruise line industry. Worst experience of my life. I feel I was totally cheated and had to endure 5 days of illegal drugs being smelled thru out the ship while circling at sea. I
Also found the rind of an eaten watermelon on my salad as the food looked as if it was recycled. Caridad Santana 9/24/2022

Just came off carnival sunrise went in with a negative Covid test came out with a POSTIVE test short staff AC didn't work properly got a perfume stolen out of my room went to file a report they answered me what would you like us to do they took extra cash out of my card said they gave me a refund and it will take 5 or more days food quality was very poor on a postive note shows were good half moon cay was beautiful and all my cruise cousins made my vacation wonderful cruise cousins meaning other quest I will not be doing the sunrise again but will still use carnival my last experience on sensation was Fabolous this one not so much

I will start with the ship interior design; as you can see from the attached pictures right outside of our cabin on all the walls, there are tons of inappropriate pictures and there's a huge nude statue in the middle of the ship. We have a 7 years old daughter who I have to explain that to her.
That ship should not be a family friendly instead you can state during booking that it is adult only ship.

Second, the customer service at the bar is not friendly and not as expected. My wife went to the bar to get us 2 drinks; when she asked for 2 strwas, the bartender gave her only one, responding to my wife that one the drinks dosen't come with a straw. Such a great service when the bartender tells you how to get your drink.

Third, the ship condition is in desperate need of repairs and maintenance. There's rust everywhere not only in the exterior but also inside the interior, even inside our state room (see pictures).

Also, during the cleaning of our room, the cleaning staff left a dirty glove on our vanity. That was disgusting.

Last and most important, we missed the last port of call. We paid to go to 3 ports. Missing the last port ruined our plans. Carnival only returned $18 for Missing a port.

Let me preface this by saying only 4 of our 8 members were able to actually board the boat. The main caretaker of 3 was labeled completely unable to board due to a mishap in official documentation (the document was in German instead of English). Due to this mishap, the legitimacy of every other completely official document was swept under the rug. Every authority at the boarding location completely denied any of her documents due to an absurdly-made judgment on their part. Due to this, the caretaker and the three children she was looking after were unable to board the boat. This is only the start of it. Everyone one the boat was charged double for their add-ons. Any costly drink package, off-shore excursion activity, and more were charged for once off the ship, and once on the ship. After it was found out, the ship was yet to refund the extra charge. Instead, they completely turned off any package, making the purchasers unable to use them. Yeah. We got charged twice and then we were unable to use what we just payed for. Don't go here. It was a complete stress on everyone involved.

We booked a 5 day cruise to Mexico, on Ecstasy out of Mobile Alabama, and was so excited about leaving to the 4th of July. I've gone on 6 different cruises with Carnival and have always been satisfied until now. They have really gone down since the COVID pandemic. The price of the cruise was discounted tremendously, I guess to get people back on the ships. The food was awful in the dinning room and the portions were very skimpy. You can tell they were trying to cut costs. I was supposed to have free drinks in the casino along with my guest as long as we played. My drinks were free but my husband was being charged for his, and the Casino director acted as if there was nothing she could do, even though that is what Carnival advertised on my VIFP account. I paid over $110 for pictures and was supposed to receive a free ShutterFly bag and photo book, but of course I did not receive either one. On the last day at sea my husband and I went to the liquor shop to by gifts for family. They advertised discounts on different selections, so my husband asked the attendant which bottles were discounted and the attendant responded, you received your discount when you booked the cruise. He was very rude and disrespectful. Before my husband could react we just left without causing a scene. I understand that the cruise industry was hit hard by the pandemic, but I don't see how they will recover with service like this. We will not be using Carnival again. The best part was meeting the other passengers. Almost all the people we talked to shared in our opinion.

I'm writing to let you know I was not happy on my last cruise on the Mardi Gra ship,my booking was V46QF3,my room was not clean daily and I had sewer problems in which I did report it to customer service,the room service was bad decayed the housekeeper only came every other day sometimes every 3 days to clean in which she gave clean,I just book another cruise (booking number is K5C5R2)to day on the Sunshine to the Bahamas so I hope this one is better than the other one.If possible give me and feedback on my review from my last cruise,thank you.

I have cruised with Carnival like 10 time. But ever since Covid hit everything went Downhill. The smell is nasty, the food is not at all what it used to be. You tell them that you have a problem with your room, they dont do anything but tell you (oh someone will be there) when no one showed.We booked a trip to Alaska and told them we needed handicap accessible. But they couldn't accommodate us, someone already had the room. They switched ships on us that's why we couldn't get the room. WE WILL NEVER BOOK AGAIN WITH THEM. Marijuana Cruise Line!

Customers service is HORRIBLE when we asked them to pull the call as they say the call is being recorded well pull the call they will tell you they cant pull the call.

Costumes service tell you one thing and it's lie when you ask them to review the call they wont.
Please save your time and money and go with another CRUISE LINE..

Please help Carnival Cruise. It was my husband and I first time cruising. We got there for our time we set to cruise. And the lady at the counter told us we couldn't board without our birth certificate's. She gave us a paper where to get them. We called for another Lyft to bring us. When we got there they asked for our license's to get our birth certificates and there was no driving licenses. The lady at the carnival cruise kept them both. That was a set back for us cause they would not let get a birth certificates without license's. That day couldn't get any worst. We got back to the ship and it was there, but couldn't get on the man said it was too late. We explained to him the lady kept our drivers license's. We still couldn't get on, so he gave us a card to call carnival. When calling them to explain what happened they said we could not be refunded at all. We paid a lot of money to take that trip and that day for transportation. It was for our 20th wedding anniversary. I'm also in a wheelchair and can't speak clear. We don't want any money back all we want is another booking for the money we paid please. We really need help. My husband talked to customer service and they said leave a comment. Someone please help us. We was on Carnival Cruise Valor in New Orleans.