Carnival Cruise Lines

We would like to give great reviews to our cabin steward Jun for his attentiveness our casino bar staff Aurblius and Amelia for their professionalism and friendly greetings always and lastly to Pati in casino guest services for her positive attitude and demeanor.

LONG STORY STORY. WE WENT ON CARNIVAL HORIZON 4/30/22 FOR A 8 DAYS CRUISE TO CELEBRATE OUR 34TH WEDDING ANNIVERSARY BUT IT WAS NOTHING BUT DISAPPOINTMENT. TOO MANY TO MENTIONED. I REACHED OUT TO CUSTOMER SERVICE AND SUBMIT MY ISSUE AND ALL I GET FROM THE REP CHRISTIAN PLASENCIA EXPLANATION IS LIKE "I DON'T CARE ABOUT YOUR BAD EXPERIENCE". WE WENT ON SEVERAL CARNIVAL CRUISE SHIP BEFORE BUT THIS IS OUR FIRST BAD EXPERIENCE. WE LOVE CARNIVAL BUT WITH THIS CUSTOMER SERVICE WE WILL CHOOSE FROM ANOTHER CRUISE LINE WE CRUISE WITH BEFORE TO CELEBRATE OUR 35TH WEDDING ANNIVERSARY.

We left out in Miami, Florida on Dec. 9 2023 at 12:00 for a 8 day cruise. There was such chaos trying to get in the Terminal F and park the car. When we got into the terminal F everything was ok. We went to get some food, the food was bad. The ship rocked back and forth more than any ship we've been on, the food was the worst that we have ever had on the many cruises we've been on. Our room was 8251 a balcony it was above the designate area for smoking I have allergy I could not go out there because the smoke came up to the balcony it caused me to start coughing. The cruise ship should be smoke free.
We departed from terminal F, but was dropped off at terminal D which inconvenienced everyone. On the last day we were delayed six hours due to bad weather retuning to the Miami port, this couldn't be helped. What was so chaotic was the fact that the cruise director (Joey) had no skills in the organization department. Trying to get off of the ship was like Black Friday at Walmart, no one called by muster stations, people rushed to the exits like a 1970s WHO concert

Needed cancelation because my sister is terminal ill. At this time I am very upset at Carnival and the customer service. I was talking to a person at the resolution department and they hang up. The second time they din't even talked to me. The customer service told me that if I cancel the cruise I would have to pay $1,924. When I bought my cruise tickets on 2-9-2022 I got it with the insurance but they told now that I was latte to pay for it. So they cancel that ticket and made another one on 2-11-2022. But now I know that on the second time they did not put my insurance
On the ticket. I am asking to get my money back or transfer my to ticket to another cruise at a later day. This is my cruise: My Name is Nelson Rosado. Carnival Magic. Booking # T42GW6. My sister is at (Auxilio Mutuo Hospital) in Puerto Rico.

Do not get on here out of all of them do not go to carnival they have literally the dumbest customer service and they don't even know what they are doing which means whatever mistakes they do YOU ARE the one who has to pay for there consequences!

I want to say that the employees offer impeccable service and are attentive to each of our needs. They helped us momentarily forget all the unpleasant events that occurred on our trip.

My husband and I booked a suite in order to have enough space for our infant. Carnival made us pay 500$ extra just for the baby because suite only accommodate double occupancy according to them. Why charge accommodation for an infant who can't event enjoy the food that is serve nor even go into the pool. They refused that our baby dipped his feet in the water. When we then tried to go into the wet area for kids, we weee told that infants cannot be in the water games area. Again why charge 500$ for an infant if there is nothing they can enjoy. The verni à magic ship is old and outdated. It's not worth getting the internet premium package! It is worse than dial up internet. You cannot even check your emails. We run a business and we're struggling to answer at a timely manner our clients.

This is my first and last time at carnival.

First time cruisers. Total waste of our money. Do an all inclusive instead that way it's actually all inclusive. We bought the cheers package (barely under $1k) and it limits you to 15 drinks per person which you are forced to buy two if you have two ppl in your room. We are not big drinkers and ran out of included drinks by 7pm meaning we couldn't even order more drinks! The food was meh at best the itinerary sucked because you never knew what actually was going on and everything was an up charge. There was barely any pools. Don't do bingo total scam only one winner per round and 3 rounds. There were at least 200 ppl playing at $50/ round and the max prize was $1k which only if they guessed the right envelope and they split it! So cheap! We had no clue if the dress code and half the events we actually cared about overlapped so we couldn't do them. I will NEVER do a cruise again. Total $#*!- at least through carnival. Bartenders were so slow and rude. Literally only positive was other upset guests we could vent to. Would have received a 1/5 of what we paid to leave before day 3 of the 7.

Carnival Cruise Lines are the absolute worst! I booked cruise and had to end cancelling within days of booking the cruise. Part of the deposit I paid I used a $500 gift card. After putting the deposit down I disposed of the gift. When I cancelled I received an email saying that the money was refunded back onto the card. I called Carnival and spoke to several different Customer Service People and each of them had a different version of how I would get my money back. Each time I explained that I no longer had the card. The last conversation I had was with Jasmine on 1/19/23. She claimed to be a manager. She told me that since I know longer have the card I could opt to have either a Digital Gift sent to me or another card. She also said she would follow up with me and she never. Today I called and spoke with
Gabriel. She had a different answer. She said that since the money was refunded back on the original gift card, nothing processed. She said she would have to email the credit card research team and see what the next steps were. It would take 24 to 48 hours. She promised me she would follow up with me. At this point I have not faith in anything that Carnival Cruise has to say. I have went on 2 cruises with Carnival. I will never book another cruise with this cruise line. They are rude and each Customer Service rep has a different version how their processes work. On 1/18/23, a Customer Service Rep named Ruth even hung up on me. DO NOT GO ON CARNIVAL CRUISE LINES.

Did not get one night of sleep! Two cabins across from us had low class thug "LSU and Alabama football players" (per them, haha LIES). Loud and obnoxious ALL hours of the night, especially around 2AM when the club closed. And don't forget all of the little thots coming in and out of the room all night long. All of them were using profanity and even racial slurs. We called front desk MULTIPLE times and they did put a person at the end of our hall. That was a waste of time because the thugs would just talk back and do as they please in the hall way. The first night we called guest services at 3am, someone came down, knocked on the thugs door and told them we were the ones that complained. Very upset about this because I literally felt threatened every time I walked out of my room, not knowing what the thugs would do in retaliation.
Carnival cruise is definitely the least expensive cruise line but just remember,
YOU GET WHAT YOU PAY FOR!
We will never waste our money on a carnival cruise again!

We recently took a cruise on the Carnival Sunshine, out of Charleston, SC, from Oct. 15-20,2022 and both came home with Covid. It is only the convenience of sailing out of Charleston, which is close to home, that we gave taken Carnival cruises and have Platinum status.
Our last cruise in April 2022 had Covid protocols in effect, wiping down surfaces with disinfectants, etc, but our October cruise had done. Tables, if wiped down, were not done with any disenfectants, we had a dirty tissue in our stateroom closet, and overheard other passengers saying the clipboards they were given for their Bingo Cards were filthy.
The general cleanliness of the ship was appaling and they still only come in once a day to clean the staterooms. In April we were told this was due to Covid, and they did not want to access rooms frequently. However, Princess is coming in twice a day and still wiping down all surfaces.
The food quality and restaurant service also went downhill and the entertainment still had pre-Covid shows dating back to 2019.
Unfortunately, we have cruise booked in January 2023, which we will be cancelling, and paying a $800 cancellation fee.
We strongly recommend not taking a Carnival Cruise.

From start to finish, it was a HORRIBLE experience! The customer service from all forward facing staff was HORRIFIC( behind the scenes was different, aka housekeeping/room attendant, food bussers etc)

They lost my luggage, food was HORRIBLE, chose to take us to a port we couldn't use due to weather ( even though it was the same forecast for two weeks prior- no surprise) no refunds, no new activities. Pool was closed, boat overbooked.

Cheesy, horrible shows…

I could go on and on and on

I booked my first ever cruise with Carnival and I was so excited. I am from New England and had tickets to fly to Florida for this cruise. I planned this cruise over 9 months in advance and had purchased my airline tickets to fly out the day before. A hurricane hit an all flights into and out of nearly all FL airports were canceled the Wednesday and Thursday before our Friday cruise date. We tried to get rebooked the second we found out about the cancellation. The only flights available to Florida were over $1000 AND were scheduled to arrive AFTER embarkation. I called Carnival multiple times and they were no help, I told them multiple times that there were no flights which would arrive on time and they did not care. They told me it is not their problem and if we can't show up in a hurricane, its our own fault and we will still be charged the full ticket amount. I will never book with Carnival again and I suggest unless you live within driving distance of the port, not to book with them either.

My 13 year old daughter and I just returned from our four night cruise to the Bahamas on the Liberty, leaving from Port Canaveral and going to Nassau and Princess Cay, the private island. This is our fourth cruise on Carnival. The ship is clean and beautiful. My daughter really enjoyed the teen club and made several new friends that live near us. The activities for the teens was organized, fun and engaging and I felt very safe leaving her in the Club O2. While I know that Carnival is a fun ship and people enjoy drinking alcohol because they are on vacation and don't have to worry about drinking and driving, I feel that drinking to excess leads some people to be belligerent and confrontational when they normally wouldn't be. I saw people who literally had an alcoholic drink in their hands from 9 AM until 2 AM. Is that normal? Our room steward, Arnel, was amazing. We WERE booked on the Carnival Freedom, which caught fire 4 days before our cruise, so we were able to get on the Liberty AND we get a 100% free cruise, which we must take on Carnival. We will try Royal Caribbean next time. Bon Voyage and safe travels, everyone!

We went in Carnival Paradise on June 4th, 2022, got back on June 9th. We were a party of 6. We registered for 12:30, and when we got there, people from 1-1:30 were already ahead of us. Question? Why registered then?
Thank they did nothing t follow the guidelines, people were so closed to each other, scary!
There were a little y of activities and we were all too closed to each other.
The Casino, the Karaoke place, and others were also very crowded and people were no wearing masks.
From the 6 people on our party, 5 came out of the ship testing positive!
I called the nurse a couple of time to see if she can do a COVID testing around 7, she told me I have to wait until after 8. That was debarkation day, so because if my Muster station, I was supposed to leave the ship before that, which I did! Came home feeling really sick, coughing, head ache, running nose. Good thing I have tests at home, as soon as I tested myself it was positive. So did my two sons and a friend of mine! I bet there were more people that got the Covid, and did not say anything!
The Buffet at the Lido restaurant lines were too long and slow!
We weren't impressed with the food either at least at the buffet. Like I said before too crowded!
By the way we are all vaccinated. I have two booster, and so one of my son. We tested negative before we went on the cruise!

Had to cancel my cruise. 120 days before set date. Lost my whole deposit of $250. Really. Never book with them again.

Phillip Cranston booking # Z58TL2, I was not able make on cruise 0n 10/2/22, on my way to airport I had a back tire blow out on my car,. This incident about 6; 00am I was about was not able to make the flight on delta flight#2782- Atlanta to New Orleans to cruise my ship Carnival Glory. Thanks for your assistance to offer some credit to book my next cruise in April 2,2023.

Hilda Butler want to cancel her cruise because the doctor said she can not go on any cruise at this time

I have been cruising for 30 yrs, and I am a Platinum card holder, and this is the first time I have an issue that I need your help to resolve. I had a cruise set up for March 2023, I had 2 Grand Suites, well I have a family emergency and so I had it rescheduled to March 2024, Booking numbers for 2 Grand Suites are #H40GQ7 and #D8C8C3, but I have $600.00 on board Credit on booking number #H40GQ7 that I would like transferred to my new cruise in March 2024. The other Grand Suite booking number is #D8C8C3 and I have $250.00 on board credit that I would like transferred to the new cruise in March 2024. They said that you all have to approve it, so please transfer the money to my new cruise in March 2024. I would appreciate it. I love cruising alot and I love Carnival. Thanks

Long review About very pour customer service. Does not want my business.

We have sailed on carnival many time over the years But will not any more.

Long story short first cruise we had to cancel do to covid not a big issue thought it might happen.

They promised us a credit for future cruise. Got ready to book cruise. Had two people in our party that did not feel safe with new Covid variant so wanted to cancel them off. Keep in mind port of new Orlando just had a ship that come in with 17 Covid cases.

So we call our represent Eve to make changes. She was not in so we talked to Ronnie. Though everything was taken care of. Was going to credit us back some money for future cruise all good.

Week if cruise we look at our reservation an they still have all of us book including the two we canceled. Called left voicemail for Ronnie he never called back called again left voicemail for Ronnie then got call back from Eve. Very very rude keep telling that Ronnie always follow thought with what he says an that we were laying.

Then tied to tell us we owe another $1600 for canceling the two off the cruise.

Will never go on carnival again. And anyone that talks to Ronnie better record there calls.

Very bad service guess another cruise line will get my future business