Carjet

Rented a car for my trip in Turkey, they sold me insurance and when I was collecting the the third party who owned the car told me that the insurance that I bought from carjet is not valid and rhat I have to pay for insurance Again.
When I came back from my trip I noticed that I was charged twice. I tried to contact the third party car rental but they wouldn't answer my calls.
I called Carjet and told them that I was charged 2 times and emailed them my credit card statement. It's 2 moths now and I still haven't received my €1000 that I was charged extra.

This is reference with my trip to Istanbul on 30.07.2023 and i have booked a car through them. It was peak season and car rental were quite high and this is where the game started.

I went to the GREEN MOTION RENT A CAR and they said my credit card doesnt work. The reason of all the lies was because they wanted to rent at high price to the walk in customers. The same credit i have used during all my 7 days on stay in Istanbul and it worked but how come it didnt work at the rental car company. Cherry on the top, carjet refused to refund me the amount as well. Avoid the CARJET.COM SCAM

Rented a sedan car for 12 days and paid for in advance. CarJet does not own a fleet but get local renters with cheap and hazardous cars. When I picked up the car they asked for additional insurance, despite I already bought a fully comprehensive and paid for while renting from CarJet. Their local renter SurPrice at Dalaman Airport charged over $700 as a deposit (supposed to be blocking but fully charged). Also charged for age (65+) while Carjet did not mention at the time of renting the car. The lousy local SurPrice gave a car with 102,000+ on the clock and front bold tires. Awful local renter, awful car, misleading and greedy CarJet. Avoid CarJet and SurPrice at any cost even they offer you a free rental!

The worst experience ever had - if you want to lose your money deal with CARJET
After I paid and when I arrived my destination and waiting 6 hour
I request to cancel they replay was there is no booking for your email

Charged extra insurance when I had already paid! SIXT rental said CarJet had not sold the right cover, tried to complain to CarJet but surprise surprise there is nowhere on line to complain! SIXT car Rental said CarJet have no right to sell insurance as they don't own vehicles!? A complete rip off and a total nightmare after 18 hours of travelling!

In the internet they tell you cheap prices! And only after your booking is done and you paid they send you an email with all the "information " and you have to pay 1000€ deposit and if you want to go to another country let's say Austria it's 45€ for crossing the borders (VIGNETTES NOT INCLUDED!) Totally disappointed and they ruined my trip! Also the employee was extremely rude and a bad attitude!

I booked a car through CarJet who used Green Motion. I paid my fee to CarJet, went to collect my rental and the representative in Green Motion claimed that my international Visa Credit Card was a too up card and refused to give me the car. His solution was I pay an extra £45 for them to take my debit card! Needless to say I was not willing to triple the rental cost, especially when I don't even own a top up card and was presenting payment fully in line with their T&Cs. CarJet refused to refund my money claiming that I was lying about the card even tho I sent proof that it is a credit card I have. Avoid CarJet AND Green Motion, they are scammers and con artists who take your money without shame and all you get in return is rudeness and arrogance.

Hi everyone I hired a car from these and a few days before u was going away, they emailed me telling me my car wasn't available but I booked well in advance so it should have been there for me, not rented out then when I got there they charged for a more expensive car so I wanted to cancel it wot refund do I get there "said I would lose my payment of £130 euros plus more it got worse from there DO NOT USE THIS COMPANY they are a F—king rep off it is best use Avis or sixt etc

DO NOT BOOK HERE
I rented a car through them today and paid everything including the full covered insurance and i arrive at the company and have to pay the insurance again. I call them because the company told me to call them for a refund they answer the phone but get a rude person on the line saying it's my problem and they won't do anything for me. They do not communicate with the rented company. Never do a full incurense with them do it with the company it self

It is a Scam. I booked a car, it was not deliver when i arrived at the counter, had to book another, still they charged for it... i am in legal proceedings now to try to get my money back

The worst car rental EVER. They wouldn't accept my 3 forms of identification at the pick up location due to their "dark ages fine print" I had Passport, International license and my digital State license not good enough based on the fine print, Nor would they accept my wife ID either, we paid/lost 3,000 euros and then had to go another agency to then pay 4,000 euros to start our holiday.
Still after 7 months the complete run around back and forth in the end they are just Scammers, Fraudsters and Thief's
Just don't deal with Carjet and I'll be telling everyone that I know!
Peter
Australian

Still waiting for my deposit of 300 Euro, customer service is so bad, standard answers and don't do anything to resolve my problem! Will never use carjet again, feels like scam.

Even though we were supposed to pick up a car at Athens Airport the car never arrived. We have spent 4 hours waiting for the car, calling Greek numbers provided by the company but the phone was never answered. Finally, and after 4 hours waiting for the car company to deliver us the car, and while my feed was keeling me, we have ended up in a hotel by taxi. Following day, I have received a call from the car rental company asking us to deliver us the car. I have been asked many times by them If i have money on my credit card, which looked suspicious. I have been told by them that the company messed up with the paperwork and this is why they have never showed up, but this is not a logical explanation, since I have been calling them for the whole night. Furthermore, I have called in their offices in Spain talked with someone called Natalia a very rude person, and she said that we were 15 min late. Our deposit of fifty euros is gone, but at least I have the experience now never to use them again.
The company is a total failure. They have destroyed our holidays.

Avoid at all costs - go direct. It is cheaper in the long run. Absolutely awful from start to finish. Took my money and offered no assistance whatsoever - like a cheap pimp. Upon booking and them taking my money I emailed them and asked them to ensure that my car had studded tyres (Norway - winter). I eventually got an email saying 'ask on arrival at the car hire desk'. Not helpful as they would OBVIOUSLY not change the wheels / tyres while I waited. So I asked again to be told 'email the company direct'. WOW! What a lot they are offering for their 'agency' fee! The price quoted by them also used a very favourable / fictional exchange rate at the time resulting in what I EXPECTED to pay was a lot less than was actually claimed from my card. Annoying. When I got on holiday I was then treated appallingly by the hire car company and when I returned I complained to CarJet.com (Once I could find the details to contact them - why would a company be so coy about being contacted - I know now!) They basically told me that they couldn't help me and didn't respond to further e-mails from me. Their 'UK' office (A deciding factor in me choosing them as I figured that it would be easier to sort out queries) is also in Spain it seems - I wonder why that might be?!?! I will leave you to decide that. Basically a crap show from start to finish - and an expensive one at that. Just do yourselves a favour and avoid them at all costs. Appalling customer service. I would give 0 stars, but unfortunately you can't.

Dear Car Jet,

I went to receive the car from the car provider B2 carelease and showed them the insurance that I paid to you.

Their manager came back and said that this insurance that I had bought from CarJet isn't accepted to them and I must buy their insurance at rate of 10 Euro a day, if I don't accept it then they will cancel my car reservation.

I have 2 points here:

First, how come you - Carjet have sent me requesting to buy the insurance, which I did, while it isn't valid for this car rental company.

Second, I need to have immediate refund for my money that I have paid for the Carjet Insurance!

Third, I have been put in bad position, negotiating such insurance issue after long flight, please sort this out with this car rental once and forever, I felt that I have been cheated!

It is taking 6 days to respond and in the end you - Carjet reply is escaping from your responsibility.

BR, Ashraf

They ask for a $1000 surety only after you've made the online payment.And if you try to cancel the rental booking they make all sorts of excuses to not refund you. Stay well clear of this one

Stay away from this company once they got the payment they don't care what's happened after
I suppose to receive my rental from Hertz rental at abu Dhabi airport but unfortunately my driving license was not accepted so I failed to receive it
CarJet charged me full time of rent and refuse to make any settlement with me

I recently had the unfortunate experience of dealing with this company that has shown a complete lack of integrity and customer service. Not only did they fail to deliver on their promises, but they also refused to return my money. I feel it is my duty to share my terrible experience with others, so they can avoid falling victim to this dishonest company. Despite multiple attempts to reach out to them, they consistently ignored my calls and emails. It became abundantly clear that they had no intention of rectifying the situation or honoring their refund policy. This kind of behavior is unacceptable and unprofessional. It is one thing to provide a poor product or service, but it is another to refuse to return a customer's money when they are dissatisfied. I strongly advise anyone considering doing business with this company to think twice. Save yourself the frustration, disappointment, and financial loss. There are countless other reputable companies out there that genuinely value their customers and provide exceptional products/services. This company is not one of them.

The worst exerience ever. I do not recommend car jet to anyone. I did not receive the car which I ordered (different model differen price does not matter at that time). When I arrived for the car and realized the issue I have contacted them to help me because there was also issue with credit card payment. The help desk hang down the phone with no interest and we have to book additionaly another car which was two time expensive. Never ever car jet! I wrote them and their responses are extremly slow. Be carful and pay rather more directly to another company. Neither the insurance does not help. Car company informed us that it is usual problem and car jet can solve the issue but it seems that car jet does not care about clients.