Carjet

The worst exerience ever. I do not recommend car jet to anyone. I did not receive the car which I ordered (different model differen price does not matter at that time). When I arrived for the car and realized the issue I have contacted them to help me because there was also issue with credit card payment. The help desk hang down the phone with no interest and we have to book additionaly another car which was two time expensive. Never ever car jet! I wrote them and their responses are extremly slow. Be carful and pay rather more directly to another company. Neither the insurance does not help. Car company informed us that it is usual problem and car jet can solve the issue but it seems that car jet does not care about clients.

You will pay double cost. We have paid carjet and then upon location again 450 euro. We tought we have paid a car for 240 euro and then on the location all extra cost. Car company told us you paid carjet. You didnt paid us for the car. What a scam. And we paid twice for full insurance. Online to carjet and then on location again. Total we spend more then 750 euro for 6 days rental. And online its cheap and they will show you good prices. And after all you need to pay alot more for al different cost extra.

Stay away from Carjet! Their website contains misinformation! Their acts are against EU consumer laws! I will definitely fill in a complaint form in EU level to protect my rights!

BT rent a car, an agincy the website works with in Sofia Bulgaria stole my monay.
The deposit wasn't refonded, to my cerid card almost a month later, I have rented the car for less than 30 hours, and I returned it flawless.
Carjet isn't responding to my emails, although I get an automatic reply my email has been received!
SCAM!

Never use this car rental broker, they have office in Spain with NO customer service, No email, No answer in case problem, I have booked with them and I have funded office closed even if in the voucher received was written office open.
AVOID, AVOID, AVOID, AVOID

I reserved a car and I paied my fullreservation with my credit carte but when, I wanted topicknupthe car, the agency asked me 500 Euro more as a deposite and you know that they will never refund your deposit,i asked cancellation before i pickupthe car, they cancelled my order but theynever refund my money.
Zero star would be even better for thier service

Carjet has been the intermediary with Klass wagen car rental company. Initially I rent a car 184 euros for 7 days. Great price, free transport from airport to rent office. Sounds good and a lot of project during my short period of holidays.

Arrived at rental office, I discover they want to lock 2500 euros (!) from my credit card as deposit. As my credit card is not able to accept such amount, alternative is to pay 400 euros extra to rent the car. I know only one word for that: RACKET. My projects are over and i take the bus. Klass wagen did accept to cancel the reservation but not carjet wich is the great winner of that business. They argue it was listed on the contract. This is actually a tiny little line on 3 pages of contract, sent at midnight before my travel.
Attention arnaque, à fuir très vite!

No phone number to contact. DO NOT USE THEM. Waste of time. Use any rental companies directly. If you have any issue with the booking they will NOT refund the money.

There is no phone number u can call
If u have any complaint about the booking
For 4 months we will look at it
Still no news
Always saying we will contact the agency
The car I rented was a Ford focus I drive one my self so the space for a baby wagon and bags were perfect
Instead of that we got a Renault capture
Conclusion it's not the same
Baby wagon at the front with 1 bag 1 bag at the back and still the baby back needed to force it on to the back
In 1 word $#*!

Double insurance, hiden cost, nobody answering the phone etc. Be prepared to lose money, if you book a car with this company. Should be forbiden on the internet!

I've made a reservation for a car, paid 38$ to book it upfront. The reservation email didn't arrive, money not paid back, never got the car!
RUN far away from this car($#*!)jet

We booked U-save car hire through your company and you informed us that you would be meeting us at the airport in Tivat. The car was booked on the 9th April 2024.

No one was there to meet us when we landed at the airport at 12.00 on the 22nd April.

We called U-save 10 times on the number that you provided, I have provided evidence as you requested.

We got through twice and spoke to a man. He told her on the first occasion that the car would be 5 minutes away. When it did not arrive within 15 minutes she called again and when she managed to get through again he said it was 2 minutes away.

I called you twice on your number and you said that you would call the company. You did not call me back and tell me what was happening.

We continued to wait but no one called us and no one called us back to tell us what was happening.

We had no alternative but to book another car though Budget at the airport that we finally did at considerable expense.

We left the airport after 3pm on the only sunny day of our trip.

At the airport we met other people who were expecting u-save. They had booked through other companies.

U-save appears to be a scam but for what purpose?

It occurred to me and the others who were waiting for U-save that the only ones that appeared to be profiting from such a scam are the other companies with car hire offices at the airport. With no car hire in place people have no choice but to rent from them at inflated last minute prices. If I were you I would look into this.

Way forward.

Please confirm that you will be compensating us for cost of the replacement car hire, calls and inconvenience.

I look forward to hearing from you.

Regards

I booked a car through CarJet to rent a car for the day at Surprice Florence, Italy. When we arrived:
1. There was a huge queue because all the other customers were complaining and we had to wait for more than 1 hour
2. They told us, as they did for the other clients who were very upset as well - who were mentioning scams which absolutely seems to be the case - that the driver had to be the same one providing the credit card for the deposit which could not be done since the driver did not have a credit card. They were even arguing with the couple in front of us who wanted to use a joint account...
3. they told us they could cancel the reservation and do another one with them right there to change the driver (and add an extra driver for a fee), which then would have amounted to 3x the starting price
4. We decided not to get the car with all those extra prices but didn't get any refund for the first reservation, even though I tried to contact CarJet and explained the situation. Other customers, mainly tourists see themselves forced to proceed with this scam to continue with their trips. Avoid CarJet and Surprice!

We have booked a car in Lisbon via Carjet, the amount website provided for 14 days was about 300€, we have chosen that platinum insurance to be sure there will be no extra costs, so there was no mentions about any security deposits through the whole process of booking, we have successfully booked the car and Carjet charged me about 110€, the rest should have been paid in car rental office. After booking procedure was done I have received an email saying that at car rental office I will ask to leave a security deposit of 3,300!€ from my credit card. I have tried to reach carjet via email, but they've never answered.
When we came to car rental office I was told that I need to block 3,300€ on my credit card which I did not have (I don't have a European credit card at all actually only deposit cards which did not work at all even if I had needed amount), in case I want to get the car without a deposit the cost of the rent for the same days shall be around 1200€, in case I will cancel my booking that 110€ that carjet charged will be gone for good. Thanks to car rental employee who understood my situation and was able to do his best to help us out, we have changed duration of the rent but still we had to pay over 700€ in cash instead of 300€ we have planned.
Worst car rental experience ever

Awful customer service. We hired a car through this company for a recent holiday to Portugal. Our flight was delayed by 2 hours meaning we didn't arrive into Faro airport until 23.00. The information and telephone numbers Carjet provided us to call on arrival at the airport were incorrect so we were unable to contact the company to arrange courtesy bus to take us to collect our hire car. This resulted in us having to sleep over night in the airport with three young children! When we eventually managed to flag down a passing courtesy bus the following morning (through luck rather than arrangement) to collect our car we were told they had cancelled it as we were a 'no show'. The hire car company advised us to contact Carjet as they were who we paid the money to. Carjet are refusing to refund us despite giving us incorrect contact information for the car hire firm and repeated emails from us and the car hire firm confirming what happened was out of our control. We have tried emailing and phoning carjet only for them either to not respond to the emails, try and pass the buck back to the car hire company or just flatly put the phone down on us mid conversation. An absolute disgrace. DO NOT USE THIS COMPANY

Buyers beware! FALSE ADVERTISING! Got a voucher for EXACTLY THE CAR I PICKED UP in Madeira and was told by Sixt that it wasn't covered by their voucher. Been arguing for over 6 mths now - neither Sixt nor CarJet acknowledging their mistake... For something a 5 year old would understand.
Even better, customer service said that "at the end of the day you were given the car..." (see photo). Yes, I did... AFTER PAYING ADDITIONAL MONEY because their voucher DIDN'T COVER THE CAR THAT WAS LITERALLY WRITTEN ON THE VOUCHER! It's almost comical... And I do have to give it to this Andreaa lady, Holding the company line while keeping brain activity at a minimum. What an asset to CarJet!

Absolutely appalled by this company using unfair, dishonest prectices that ARE ILLEGALby Law.
Firstly I hired a vehicle for one week cost 75.00 Euro, brilliant I thought, but hey there was even more to pay at pickup, YES and alarming 100.00 euro what for you ask, well, "out of office, service charges, airport charges, and that's EXCLUDING my insurance excess which is a 1000.00 euro.
The problem here is THAT IT'S ONLY WHEN YOU HAVE PAID THE FULL RENTAL FOR THE PRESCRIBED PRICE, THAT THE TERMS AND CONDITIONS ARE AVAILABLE, AS ADDENDUMS. TO THE ACTUAL CAR HIRE VOUCHER, THIS IS ILLEGAL, UNFAIR AND UNDERHAND PRACTICE AND IT IS MY INTENTION TO GET MY MONEY BACK, FROM THIS COMPANY OF FRAUDSTERS.

How Carjet stole my money
I paid for a car from Eindhoven airport. I was supposed to pick up the car on sep 7 2023. When I arrived at the rental agency I was told that I came late and the car was not available anymore.

I PAID FOR THE CAR AND AS A RESULT THE CAR SHOULD HAVE BEEN AVAILABLE TO ME FOR THE DURATION OF THE RENTAL AGREEMENT. 3 DAYS. YOU RENTED THE CAR I PAID FOR TO SOMEBODY ELSE, MEANING THAT YOU CHARGED TWICE FOR THE SAME CAR.

FOR EVERYBODY THAT IS THINKING ABOUT RENTING A CAR FROM CARJET: DONT.
Date of experience: 07 September 2023

Hi Carjet and EuropCar team,

I have booking with Carjet for rental car at interlaken city, Switzerland on 1st March 2023, however they no person in charge for me to pick my rental car at 3 pm.

I have called them but they said only can come at 6 pm. i have decided to cancel my rental car and they said i can cancel my car rental.

The rental costs 188.03 € as the receipt attached. I would like to do refund because i cant take my rental car. Thanks

Attached is my receipt

I WOULD LIKE TO REFUND MY MONEY

188.03 €

- IT WAS NOT MY MISTAKE, IT IS EUROPCAR PROBLEM AND MISTAKE BECAUSE NO PERSON IN OFFICE DURING OFFICE HOUR -