This is a PURE SCAM
I booked a rental car in Tirana/Albania on 16th Sep 2024. Booking Reference CJT-*******.
I arrived at the YOURS RENT A CAR office and the agent there was very unprofessional and rude. I gave him the rental voucher and the credit card the first thing he said was I needed to buy their car insurance for the rental to go through and I declined as I had the full insurance purchased from carjet.com when I booked the rental car. He did try the credit card (virgin credit card) and the card reader he was using did not accept the card. Tried 4 times with the same result. He did suggest that I had no funds in my card but when I confronted him that the card reader was not working he did get upset I told him I had over £5000 credit he was being unprofessional. I did contact UK Virgin Money through live chat they checked everything and could not find a fault on my side but they told me the card reader was at fault and I did pass the news to the AGENT he did get offended. The agent suggested I buy the insurance directly from them in cash for 65 euros/per day or I can cancel the rental ''BECAUSE THE CARD READER IS NOT WORKING' and I will get a full refund and get another rental somewhere else. Did agree to the cancellation and he did send the cancellation form/agreement through WHATSAPP. Contacted CARJET.COM and explained the situation and did get nothing in return not even an acknowledgement from them. Contacted them 3 times and then they said they would contact the agent and get back to me. They got back to me on the 1st of oct and declined to refund me as my credit card was at fault I did explain to CARJET.COM for the 4th time what happened and I have used the same credit card for the last 4 years in Albania, Italy and Grece without any issues but there is no understanding from them.
Please avoid CARJET.COM at any cost as they are part of the SCAM because they did nothing to prevent those rental companies and their agents.