Carjet

The company does not have a clear cancellation policy. I had a prepaid booking. Paid and got a confirmation email in which I saw that I definitely needed a credit card to pick up a car. So I decided to cancel the booking. There is a special button on the cancellation page for this reason. However, the company refused to make a refund. I have only debit card with me right now, and there is nothing on their website that I need a credit card BEFORE making a payment. Rented in many places with just debit with no problem. My advice - stay away from this company. Their rating is 1. You can easily google the reviews. Booking CJT-*******.

This company along with the car hire company Abbycar Hire, stole €420 from my Wife had I at the start of our Holiday. Their exorbitantly excessive guarantee on car hire and them not accepting another form of payment when my Credit card was broken, meant that after 3 hours in the office we left with no car and having to go to another car hire company to get another car.
Thieves.

The car rental agency warned me they are a rip off, so I cancelled the carjet insurance. I got a response that I had successfully cancelled the insurance, then 2 days later I see they had taken the money from my credit card…and I can't find a place to complain on their website.

What a scam company!
Arrived from an international flight to Miami 59min after time for pickup. Contacted the pick up service and they say office closed and no car for me.
Got there next day and the office was closed. Even though it said open on the website.
After 3 days still no car and carjet refuses to refund the money. They will not take any responsibility since the flight came in 50 min later than scheduled.
Absolutely no customer service and no support.
Don't book through carjet!

Were in paris and We book are car online, by Europcar. Talk to the agent and told us to wait for 2 hours since car jet not yet send our confirmation. Come back for two hours ending up that the car that they book to us is not unlimited millage have lots of hidden charges. After waiting for to long agent in europcar charge us more. Call the car jet noresponse no help. Only they do is collect our money Cant cancel the reservation. What a thieves. Becareful to this company. Be careful also to Europcar paris location. They are not honest,They will steal specially they know that you are not local and you cant speak their language. Very bad experience

WARNING!
SCAMMERS! Booked car to pick up from Stansted and tried to pick up with Passport, Driving licence, NHS Covid ID with address confirmation but they would not let me take car without utility bill!

I offered top scan a utility bill from home but they would not accept and said it had to be original. Everything i tried they would not accept. On leaving without the car and spending £200 on taxi home to Brighton he said have a nice day. If my wife had not been there he would have had a smack in the mouth.

I am going to follow up by reporting to trading standards and so should the rest of you. It is the only way to get these companies shut down.

You cannot contact them either as booking with Carjet no working tel number or email.

I rented through carjet in Croatia in the summer of 2023. My flight was delayed and I shared this with carjet. Upon arrival I found that Carjet did not adjust my reservation and would not even give me the same reservation even if I paid for the unused day. Carjet is inflexible and the worst company I have ever worked with. I highly recommend to avoid this company in any country!

Just don't use this. Company. Booked for 25 days a car, payed for 25 days with my debit card. Plane arrived with 4 hours delay.
So I arrived later than the check in, Lost my credit card on the airport and they would not accept another card. I needed to use the credit card to get the car. I asked them to keep as much money they wanted as a safety deposit from my debit card for the car but they declined. I asked them if I can come tomorrow with my other credit card as my home is 500km from the car agency or come next day and the told me that if I don't provide a credit card in the next i hours I will lose my money. Lost the prepayment, no refund not even for the extra insurance i payed for a car that they dont let me use. Crazy

I must inform you that the purchase on the website is completely Russian roulette. Because I bought the rental in full and the next day they send me an email saying they did not have the car available and the money in full is already in their part and I have to wait possibly a refund until the 28th (information given by my bank, if they do not claim the amount) and today is day 20 I need to rent another car and as you know it is not cheap to rent. They didn't even give me any other option, just a link to try to rent another car without any kind of security that the same thing won't happen to me again. Very disappointed.

CarJet perhaps one of the most convenient when booking but then one of the most expensive when paying. Reservation confirmed for 67.23 euros at Hamburg airport and credit card charged on return of 121.61 euros, full tank of petrol and no damage. After dozens of emails and calls asking for an explanation the response was "these charges are correct and are explained in the Terms and Conditions of your booking". Finding nothing, I repeatedly asked for an explanation but no response.
CarJet is a rental with little price transparency and unprofessional assistance.

Carjet refuses returning deposit after not getting a car from there rude and unreliable office at Heraklion Crete.
Wish I had read the bad reviews first.

Got a Carjet voucher telling us to pick up a car at Carandgo. First there was an issue with the voucher and suddenly we had to pay the rental costs (several hundreds) in cash. Next we had to pay a posit of € 900,- but suddenly my Visa card did not work in there machine. We put extra money on it, even called the Visa company. They told our card worked just fine and there was enough credit on it. The issue was there machine not working on the Visa card. Still, In the end we did not get a car and had to rent a more expensive car at another company. Later I learned from the reviews this happens lots of time with this company. Despite all these bad reviews Carjet does not believe me and refuses to refund my deposit even after explaining many times. Very bad customer service!

I book a car for 2 weeks and I pay 260.00 for insurance. At pike up time was so many more charges. I told him I need my money back and I'll go someplace else. So renter car say deal with carjet. Car jet have no customers service or phone number. Good by to my 260,00 of insurance plus my car deposit. Don't do it.

It is almost 2 month and turkish partner of carjet.com in istanbul did not refund 300 euros and they promised to refund in 25 days. I called several phone numbers and send text messages bit no response. I gave their phone number to my friend in istanbul and one guy picked up the phone and did not answer to question and hang up. Please don't leave deposit in Turkey. Even I reported to Istanbul airport authority and they did not fix problem and just answered general. Carjet.com is not authorized to do business in Istanbul airport, plus their turkish partners. Please rent car from authorized rental car companies directly at Istanbul airport. Don't listen other companies that works outside of airport. Most outsiders are cheaters and contracts are illigal. One campany signs contract and completely different company charges from your credit card. Please be aware. Thanks

They rent cars for other company and do not take any responsibility after. We called them when we had a problem and they were not even able to reach the company office - since they did not responded to them or us.
They did not do anything. They will always say the company is right.

Google need to stop carjet from operating on their system, Carjet is a scammer and fraudster, avoid them please, they scammed me by giving me a false booking and the car hire company told me they've told the they don't have any car available for rent, carjet took my money£98 at poznan Airport and refused to refund my money even that they're the one that cancelled my rental contract without providing the service. Carjet kept saying that they haven't got the payment back since 30th of December which the car hire company claimed they've refund them immediately on that day. Carjet is just a scammer please, don't fall for them..

Promised you don't need a credit card so we paid online as I have only debit BUT they sent an email saying I need it, when I called them they said I can get refunded only 11€. What kind of joke is it?

SCAM-ONLINE AGRIGATOR!
Unfortunately, my experience with Carjet was disappointing. We selected the option without a credit card and purchased insurance online, but upon receiving the car, the rental company claimed the insurance was invalid, demanding additional payment. Attempts to contact customer support were futile. Consequently, we had to rent directly from another company. I advise caution and thorough scrutiny of conditions before engaging with Carjet."

All they care about is money, I booked a car through this website after I landed I went to the car rental office and It was a small company, they only accepted credit card but they did not have the machine so I use my credit cards! They were only able to do online payment through their computer, and since the company was too small my credit card company did not recognize them and was not going through, so I could not pick up the car and the car rental office told me you can cancel it now and ask for refund from carjet, i did cancel then I emailed carjet 3 times, they said no refund because it is too late! At least they could have refunded a portion of the money because it was not my fault that I was not able to pick up the car. I wish i could gve them zero