Carjet

Booked a car through CarJet with Drivus and the excess was Euro 1,300. Had an accident and they charged my card £4,000+ to which they said it will get refunded. It's been two months and no response from them. Be careful of these guys they write one thing in the contract and do another. Everytime I email them they say we are still looking into it. I sent them the contract, the receipts and the report of what I was overcharged and they still cant add 2 and 2. Seriously.

They won't pay your deposit back. Nore answer e-mail or questions about why it's taking so long. Got 1 reply After 2 months of waiting that I have to be partient! So $#*!ing done with this scam. Could not advice to book through Carjet. Only if you wanna get scammed!

My Partner and I rented a car for our Krete Holiday using Car Jet. Our flight was delayed but having frequently rented cars and picked them up with some delay without problems we were not concerned. We arrived a couple of hours late, yet still during office hours. The local car company told us, since we were more than an hour late the reservation had been cancelled without a refund and they will not be able to do anything about it. We called the Car Jet support hotline and had a horrible experience. They confirmed the reservation was cancelled without refund (for our 8! Day stay) and there is nothing they will do for us. When i asked for the manager the manager was conveniently "not in today". They basically stole the money for 8 days of rental. Its a total scam! Dont use this platform to book your rental car.

Dishonest customer service! They lie about location and then blame the customer. I wanted an airport site car rental at Vienna Airport as I was short of time and happy to pay more for the convenience. I used Carjet and selected Green Motion which they said was on site at the airport. This was NOT the case. When I complained to Carjet they lied and said they accurately stated the location was in another location (Fischamend) but I have the email from Carjet saying the Green Motion office is INSIDE the terminal, through the baggage claim and next to Burger King! So they outright lied. It also took them several days to reply to my customer service request. They are unprofessional and untrustworthy. Green Motion were excellent to deal with and great value. I will be going to them direct next time (despite them being off site) but I will NEVER use Carjet again!

Complete Fraud, this company would be shut down and charged with consumer fraud by usa government if it was located in USA. Improperly recorded my flight number on my rental then never showed up at 12 am leaving me stranded at airport in dark in foreign country alone. Then claimed I was a no-show because they had invented a fictional flight number and then pretended I did not show up to my rental appointment and keeping my 400usd

10/09/22 I came to Venice airport to pick my car I rent from car jet. Due searches I understood that the car jet is broker and I actually about taking my car from Italy car rent.The guy at the office informed me that my full insurance i bought is not a full. I paid for the full insurance again directly from the Italy cart rent.at the same time I sent an email to car jet asking to get a refund for the 50€ I paid them for the max insurance they provided. But they refused. What a shame
See the attachment from their site. They simply confuse the customers to get 50€ from every customer

Please be careful with this car rental company. Worst customer service experience I've ever had. Not helpful and rude. Very poor English. The customer service gentleman misled me and my reservation was canceled because of him. I received neither the car nor my money back. I do not recommend!

Booked a automatic car for a late arrival to Athens. After waiting and calling for an hour I had to leave in a taxi. Called company in the morning, apparently car was already gone, apparently driver was at the airport at meeting point ( which he was not, because only 5 people have been at the meeting point late at night).
Company employees have been very uncooperative to an extend where they refused to give there names or references
Do not book the Athens cars with carjet is my tip to everyone

Do not trust this company they totally scam you. Said I had collected the hire car when I went to pick it up. Would I have turned up at the garage to collect it if I already had it!
Having to go through credit card company and police for fraud

Booked and plane was 2 hours late in to Cork airport,
Tried to contact them but Cork office went to message box that was full and couldn't leave a message!
Emailed aswell no reply to next day when tried to re arrange picking up the car but they said too late have to recharge again!
Won't. Refund so never use them.

You will wait and wait for a shuttle to take you to their dumpy little place and when you get there they more than triple the price of your rental. The original price is a finder's fee or some crap. Go to a real place definitely steer clear of this one.

Beware! Criminal company!
They sure find a scratch and you pay 400 euro's!
It was an old scratch, but in the end I have to pay 200 euro's.
The Police can do nothing!
CRIMINALS!
DO NOT RENT A CAR THERE!
I will take justitie steps!
Stop working with carandgo! Read the reviews!
I want my money back

If there would have been an option to leave -5 stars, I would. They revert me to SMART cars rent, do not use that one as well by the way. They freeze my credit card £1680 amount, can you imagine. They gave me old damaged car and charged as they were looking for the scratches with the magnifying glass. Charged admin fee of £100 despite it should have been £75, I am claiming from my Insurance and blocked my credit card. One word SCAMERS!

If I could give 0 stars I would. AVOID them at all cost, pay a little mor for peace of mind. Our flight arrived 2 hrs late in Crete and our car was no longer available and they refused to refund us. A real joke. Then our 2nd rental with the in Athens, we were given an old car with 181,000kms, no Ac, no sun visor. They always say they're not responsible as they deal with third party rentals agencies and they say the same.

Total mess! I would never recommend this company. They are not organised. They cancelled 2 cars before i even got a car. When i went to pick up car, it was cancelled. They are refusing to give a refund. And we ended up getting a car for 230 euro above the original price. A week later, and no sign of a refund. They are a joke. I would recommend any other company than carjet! BOOK DIRECTLY WITH SIXT!

They stole my money! I arrived 1 hour late due to cancellation of the train, and when I arrived they simply told me that my rent was cancelled, I explained to them that it was not my fault, trains leave every hour and even so they canceled my reservation and they did not return my money. In the contract it does not mention anything about the cancellation for being late.

Think! Too good to be true. It is. Jet car is a broker. Third party. So many hidden costs. My £31 hire turned into £92. Had to pay for mileage as their limited mileage wasn't enough. I paid for waiver insurance but it wasn't accepted at the actual car hire place, So had to pay another £50 for that. (collection isn't even at the airport). I could have hired from Enterprise for £60 and got like for like. So disappointed in myself for being suckered in. The only reason for the two stars is the guy handling the handover was patient with an extremely unhappy and dissatisfied customer.

Scammers. Asked for a refund because the rental company canceled my reservation. No notifications arrived. I was stranded at the airport. I requested a refund and they disappeared. Their only contact is a Spanish phone number that hangs up as soon as you explain the problem. Scammers

The company does not have a clear cancellation policy. I had a prepaid booking. Paid and got a confirmation email in which I saw that I definitely needed a credit card to pick up a car. So I decided to cancel the booking. There is a special button on the cancellation page for this reason. However, the company refused to make a refund. I have only debit card with me right now, and there is nothing on their website that I need a credit card BEFORE making a payment. Rented in many places with just debit with no problem. My advice - stay away from this company. Their rating is 1. You can easily google the reviews. Booking CJT-*******.