CARiDReviews 7,318

On 12/18/2016, I needed help with picking out wheels for my 2012 Silverado. So many options I had to call for help. Ashley in the wheel department was able to answer all my questions and I bought the right wheels for my setup. Thanks Ashley.

I was looking for a item couldn't find it reasonable enough to purchase Mr. Kevin the customer attendant took his time to send me links and item #'s to see what it was they offered and the prices were reasonable than could imagine. I then purchased two other items just because of such top shelf service. Kevin assured me that the items were from different manufactures the parts wouldn't have any noticeable difference when applied to my truck. The items were shipped out the next day. GREAT!

Luis was the most helpful person I encountered in my search for a new set of wheels. I contacted more than 10 sites and no one else would either help or care enough to find just the right set. I know he went to work and called many different manufactures to find what I wanted. I had a specific type and size I wanted due to a big brake kit, and sure enough he came through, and and the right price. I can't say enough good things about them!

IT WAS THE FIRST TIME I ORDER FROM THIS SITE, AND I HAD A GOOD FEELING FROM THE FIRST MINUTE I TALKED TO KIMBERLY, I WAS NOT SURE WHERE I WAS GOING WITH, THIS ORDER, BECAUSE I HAD MANY QUESTION FOR HER, AND NEED LESS TO SAY SHE HAD MY ANSWER FOR THEM ALL, AND VERY POLITE AND MOST OF ALL VERY KNOWLEGABLE OF THE PRODUCT. I SURE WILL VISIT THIS SITE AGAIN IN THE FUTURE, AND TALK AGAIN TO KIMBERLY, THIS SITE IS SECOND TO NONE GIVE THEM A TRY AND YOU WILL FIND OUT FOR YOUR SELF. CONGRATULATION CARID FOR A JOB WELL DONE AND KIMBERLY KEEP UP THE GOOD WORK AND SOON YOU WILL HAVE A SEAT ON THE EXCUTIVE BOARD.

When I found out that the aux battery I ordered couldn't be shipped to me I was transferred to Kimberly who I talked to about my refund to my debit card. She offered to see if there was another way I could receive an aux battery for my 2015 Chevy Malibu. She put me on hold then told me that it wasn't possible so she processed my refund and told me all I needed to know about their refund policy. I received my refund soon after. Because of their professional staff I'll be shopping on CARiD in the future.

Placed an order for tires, order was canceled because they were out of stock/unavailable. Credit card was however charged, and the email stated would be refunded "3-5 business days". Still waiting days later. Contacted merchant asking why refund was taking so long and was told order was canceled. Contacted again and was then told the credit card charge had been declined when they attempted to charge it (odd how they would even attempt to charge for goods that were not in stock). Contacted credit card company and now pursuing a dispute to refund me the $422.30 for the tires that were never shipped. Very poor customer experience.

It's probably my fault for shopping while tired but reading they would price match I felt comfortable to buy a set of wheels and tires from them, but I was wrong.
I did a little more searching the next day on other sites. Not only are other sites about $30 less per tire and about $40 less per wheel, but they also charge a ton for shipping. I've spoken to 2 reps and they refuse to do anything to "price match". They also only gave a 24h return policy on wheels and tires. It's my fault for trusting this site but I figured I'd write this review to to save someone else from making the mistakes I made when dealing with these people.