Care.comReviews 12,031

Let me start off my saying they have got THE WORST customer service & policies I have ever encountered! Takes days for them to even email you back/you can stay on hold for hours!

They really should do background checks on families as well as caregivers to protect them as well. I've read a few comments about sketchy encounters girls have walked into on their Facebook wall today!

I met a woman off of care.com saying she would pay me $25 an hour to watch her 5 children (which have disabilities)... after I "train" for 5+ hours she sends me a huge email (WHICH I SCREENSHOT & sent to care.com in an email) saying how she loved me and thought I would be a perfect fit... gave me the hours she would want me to work, and at the very end of the email goes FOR THE FORST FEE MONTHS I WANT TO PAY YOU $13 AN HOUR as a trial period!

My jaw hit the ground! I was so upset that I had wasted over 5+ hours training/over an hour interviewing for this job/ driving to and from/ emailing & texting back and forth! That's a slap in the face for all the experience I have (which she knew about SHE CALLED ALL MY REFERENCES!)

ANYWAYS I sent her a very pleasant and professional email declining the job STATING unfortunately I can not accept the job for $13 an hour! She tried raising it to $15 asking if that would help! WHAT ABOUT THE $25 YOU ORINGINALLY SAID?!?

Turns out a few girls I work with at a local daycare have crossed this woman's paths and warned me! So I blocked her number.

A month goes by and she decides to give me a 1 star review on care.com saying I never got back to her and left in a huge mess without childcare! 1. I have proof with the email I sent her declining the job 2. I never accepted the job SO how did I leave you in a bad position?!

I have been trying to have care.com delete this review & you would think since I have proof they would help! It's very clear they don't care about the situation at all and that now all future parents will see is a negative review next to my name WHICH I DO NOT DESERVE!

They deleted my comment on their Facebook and blocked me from posting on their wall! I guess they don't want others to see the truth of what goes on!

Like so many other reviewers, I got "terminated from their site as well ". I missed an interview because they told the person that I was terminated. Talking about ruining your reputation. I tried to sign up to apply for a job through Indeed.com which is a public job site search engine that posts their jobs and they refused. They can't post jobs to a public site and then be discriminatory as to who can apply. If they want to have unfair and bad business practices. I am pretty sure they have to keep it within their own site. Whatever. I am sure I am not missing anything. The people that are on there are scammers, people who don't have any value placed on who cares for their child, can't afford a good nanny and are looking for the cheapest option. And then complain about getting a terrible provider. It you give this company a dime of your money. You will regret it. Nannies, don't do it. Go to Sittercity, an Agency, find a Yahoo Group in your town or something else but stay away from these people. I am waiting for the day when they get sued. Karma is a b and their day is coming.

I am a Certified Nursing Assistant with over a decade of experience and I signed up for care.com a year ago as a Senior Care Provider and I still have yet to find a job through their services.

First I created a basic profile and applied to over a dozen recent job postings in my area. I never heard back from a single person requesting a caregiver because all of them had signed up for care.com, been overcharged by care.com, then terminated their membership.

I decided to upgrade my profile and pay $40 for the background check and the $20/ month membership fee.

A month after my background check was completed, I logged onto care.com and the screen displayed a message that my account had been terminated and I couldn't log in.

I checked my email and had a message from care.com stating that my account had been terminated.

(Here I have copied and pasted the email below):

We are writing to inform you that we have terminated your Care.com membership.
Under our terms of service, Care.com has the right, among other things and in its sole discretion, to terminate your membership for any reason or no reason, with or without notice. In addition, Care.com is authorized by the terms of service to notify other members with whom you have corresponded of this action.
As indicated, Care.com may terminate a member for any reason or no reason. Accordingly, we have notified members that our decision to terminate your Care.com membership does not constitute and should not be interpreted or used as information bearing on your character, general reputation, personal characteristics, or mode of living.
Sincerely,

The Care.com Team

So I decided to call them and find out why my account was terminated because as you can see from their email, they state that they can "terminate any account for any reason or no reason at all."

This is one of a few phone numbers I found online for contacting them.
*******115
Press 3, then 1

However, no matter what number you call, you will never get a hold of an actual customer service representative. You will just follow the command prompts, be on hold for half an hour, then the system will automatically hang up on you.

It's still a mystery to me why my account was terminated. I believe they do this with many accounts- just collect money, then terminate an account for no reason. They are crooks.

If you've had bad experiences with care.com and ever need a Senior caregiver in the Tucson area, email me- *******@live.com

We used the service, found a sitter who quit the next week. Fine; whatever. Then, I never used the site again; that was 15 months ago. Finally noticed it on my credit card bill and I've been billed $39.95 for 15 months (almost $600). Care.com says it will refund only the current month even thought the admit I haven't logged in in 15 months. I'm pretty wealthy, so it doesn't kill me, but there are a lot of poorer families who this would crush.

I cannot upgrade my account so that I can reply to the bazillion emails I am getting. For some reason, the site tells me that I have errors in my billing info and that my request could't be processed at that time. I tried it twice before I realized I WAS CHARGED EVERY TIME I TRIED! The charges are pending and, per the site's help section, will fall off my account, but it must happen often if Care.com feels it necessary to post it in their help section. I know for sure that the info I posted was 100% correct -- so now what? Just keep trying? I don't have enough money to take on that many pending transactions!

I applied for pet sitting jobs and never heard back from anyone. Occasionally I'd receive texts on my phone that would go something like this: "I saw your profile on Care.com and I need a pet sitter...". One of these offers sounded good, so I emailed the potential "employer" to find out details and send her my resume. Her reply was very strange. Her Google Plus profile photo contained the picture of a matronly Hispanic woman with heavy visage. She claimed that she and her husband were moving to New York, and that their dogs would be sent to the apartment ahead of time. Her husband would pay me extra to buy supplies for their pets, and that I'd need to make sure that everything on her list would be bought and taken care of. I requested a video interview or a phone number I could call her at, at the very least. She found this ridiculous and unnecessary and seemingly could not understand why I was ill at ease. Since I had the last word, I wrote her something about immoral scammers out there and deleted all emails from her.

Care.com hired competent web designers, possibly from a third-world country, to fool those desperate for service or employment. It may very likely be a scamming website under the guise of something trustworthy, shiny, and high-tech. What a great con. There is no way to contact Care.com directly except through a one-way mail form.

Don't believe every shiny website you see!

I was in need of a pet sitter, and I paid for the premium account. I saved all of my log in information on my mobile device, and my mobile device had to be replaced due to a crash. I lost my log in information, and yes, I should have backed it up, but I did not.

I reached out to Care.com on 3 occasions requesting assistance logging in, and have yet to receive any help! It has been over 2 months, and I am still being charged monthly for a service that I cannot use, and no customer service assistance.

I do, however, get text updates and emails regarding having matches and messages waiting for me, unfortunately, I cannot remember my password to get logged in and I have locked myself out.

I plan on cancelling the reoccurring bank charges and filing to get the money back that I have paid without service.

Don't use them, because once they have you on a reoccurring pay account, you mean nothing to them.

I have used Care.com to find a nanny with great success. You have to use common sense when dealing with any web based service. I found following Care.com tips and suggestions very helpful. You do have to be patient, don't communicate outside of their system until you have met in person and all will be fine. Again, it's a great service if you use common sense and follow their tips on how to use the service. Oh, and they are up front about fees if you bother to read what they have posted about them.

While there are valid caregivers and parents on this site, there are just too many opportunities for scams and unreliable information. We paid $79 for a Preferred+ background check which COMPLETELY MISSED a conviction that was easy searchable on our state's court case search database.

On another front, we saw reviews placed for caregivers that didn't make much sense, but we had no way of communicating with the reviewer and the caregiver didn't have any method of dealing with the bad review - and it sounds like the review came from one of those scams asking trying to get bank account information.

We wrote to Care.com to try to resolve both of these issues, but received nothing but automated messages back.

I was trying to check services for pet care. In order to get information and before they tell you that there is a monthly fee associated with the service they request for you to enter your email address. I have got more than FIFTY EMAILS IN 3 DAYS from potential sitters that I can not contact unless I pay for the service. I have made several requests to the site to eliminate my email address from their database without success.
STAY AWAY FROM THESE PEOPLE.

I am disappointed that they cancellation process on the actual website (using the email option for cancellations) did not cancel my subscription. I canceled and knew I would have to check my statement the next month, just in case but as life and forgetfulness has it, it's been two months since I "canceled" and lo, I've been charged twice (two months). Now I am forced to be hateful on the phone when I speak to the customer service rep. That is AFTER I find the email that confirms the cancellation b/c, as you can probably guess--they won't refund any money without some sort of "proof" that I canceled two months ago. If you are thinking about using this device, do so with a couple things in mind: 1) cancellation is only confirmed (and your due diligence is still necessary) by calling. Don't even try to use the oh so convienant email cancellation and 2) after contacting several (over 14 individuals) for a reoccurring job, I only received two responses. Neither one of them worked out (one was early in her pregnancy and the other had job hr conflicts). So, be prepared to have to wait for responses and submit a lot of requests while being prepared for disappointment. Best advice--ask a friend, church group, or co-workers for recommendations. I live Ina city with a university and found a student who's in a sorority of girls who sit. It was the great as I knew I had a pool if she wasn't available. A lot less headache in the long run.

I am a retired family physician with extensive experience for part time senior care. Care.com or their computer did not approve of my work history. Laughable but true. My query/feedback got a computer generated answer that I would be referred to the appropriate department. Never happened.
I could not find a phone # to contact them. I cancelled their service after one day. Got a computer generated confirmation. They are $45.00 richer for no service at all. Are there any persons with some compassion or care? Obviously not. Axel

I had a very limited profile set up for just one month and within a months time, I didnt land a job but I've received multiple texts to my phone, written in pour english, looking for a sitter. I of course never respond, but I am beyond angry that my personal information has been shared to people with very questionable intentions. I'm in my twenties and have the ability to recognize this as a scam but a lot of younger girls and guys may not be able to see through the smoke and end up in a terrible situation. STAY AWAY from this website.

Isn't it strange how Care.com doesn't validate people seeking help, but is quick to spread lies about caregivers? Members/subscribers are using Care.com to scam others. Also, Care.com believes anything a subscriber says about a caregiver because the member PAYS them. It is all about money. Caregivers should charge a fee to appear on their lists instead of giving them free recruiting services. Fortunately, I got a great job there and it only led to numerous others by simple word of mouth. Care.com will NOT ruin my fine reputation try as they may.