Care.comReviews 12,031

HELP! I used CARE.COM exactly ONCE to get cat care in a hurry when in a panic. I gladly paid the $20 to get access to a specific category of service. To my SURPRISE I have been billed $20 every month since with no use of the service. I have tried repeatedly to find a way to cancel the so-called "subscription" with no success. I have never used the service again and am now into over $300 in payments for something I didn't want in the first place. It's unconceivable that there is no way to contact your company to cancel a "subscription". I am appealing to whatever policy of your company that allows a sense of reasonability to cease a forever drain of my credit card for a black hole of useless payments.
Diane Villagomez

My 18 yr old daughter applied for a babysitting job on care.com. She received an e-mail saying she was hired even though the person never met her. The woman told her she was from PA and moving to her area right near her. She had a 5 yr old son who had a recent accident and was using a wheelchair per Dr. orders until he recovered. She then told my daughter that she was buying him a power wheelchair to make it easy on him for now. Then in the next e-mail the woman told my daughter she was so busy being a single mom and such and getting ready to move that she needed my daughter to buy the wheelchair and have it sent to the house the day they arrive. She said she added her first week pay in the check so she needed to deposit the check in her account, write a check for the w/c and she would give her the address to send it and she would keep the rest. The check was for 2800 dollars. When the check came the address on the priority mail was from New York, the check was from Iowa City and was a fake city check. It had no water marks. If my dad and I had not been made aware of this she would have deposited the check and lost most of her savings she been working hard on. We sent the check to the Iowa city police along with all the e-mail. I was shocked to come on here and read so many stories like my daughters. I do not think this is a safe site to look for jobs and obviously Care.com is aware of the scams happening on their site and not even warning these young students.

My 18 daughter was almost scammed on care.com. She was telling me how she was hired for a job, the check came in the mail over the weekend. She is suppose to buy toys for the little girl she is going to baby sit for and send the remainder of the money back to the toy seller. The person who hired her was Bryden Buckner. Its being turned over to police. The bank manager said it was good her mom was watching out for her or she would owe $2660. 00 to the Bank. Now she can't get a hold of the person who hired her. Don'fall for this scam. My daughter said I over dramatized everything. Then she thanked me when the bank manager said she would in the middle of a fraud ring and could have gone to jail herself.

Their check out system switched me from quarterly to monthly billing during the checkout process. They offered a discount and then changed the terms during the checkout process to dupe me and perhaps many others, into monthly billing at a significantly higher rate. This form of bait and switch appears to be a very common practice for this company and is clearly a program issue built into the functionality of their site as it was not a selection that I had made.
Upon notification and a request to honor the discount, they refused and continued to bill me at the higher monthly rate despite my objections. I had reported the issue to their "customer care" team multiple times, including just after the initial order. After waiting nearly a week for response they simply placed blame on me. Efforts to pointed specifics within their check out functionality were met with hubris responses. E.g. Rebeca "This will be our final communication on this matter. "I do not think I have ever seen such an unresponsive and embolden company when it comes to customer service.
Considering what there company does, one would think corporate ethics would be a priority but apparently they are not. This is not a company that anyone should trust, especially when it involves a loved one.

I have had a profile for years on care. I used to get jobs so quickly on his site. Now it's full of fake jobs. Beware there are multiple postings for the same job and they all have the same wording. I apply and get no answer and I'm an experienced childcare worker for the past 13 years. I swear 2 out of 25 postings are real jobs. Care doesn't give a crap about who they let post a job. I have personally spoke to someone from care.com and they don't seem to care about the issue. Terrible site

I signed up for ONE month of service last May 2014. Unknowingly, I was then charged monthly for a year until now, $40/mo. WHY would I choose the one month option if I wanted it for a year +? I talked to the care.com representative who was not helpful, she gave me credit for 1 month. Big deal, I've wasted more than $500 on this and only used it 2 times! Yes I should check my bank statements more often but I had no idea they would keep charging me. When you sign up for 1 month, it shouldn't automatically renew every month, totally misleading wording, I am LIVID! Supposed to get a call or email back from a supervisor later today. If I don't get a refund I'm thinking of filing a small claims suit.

We signed up for care.com to find an au pair for our children. We agreed to pay the premium service fee as a one-off payment. The service was not as good as the other ones we were using so we stopped using it immediately and simply forgot about it, writing off the £59 charge for their so-called 'premium' service.

We are completely shocked to find that they have charged us 3 additional times. I work in technology and am a regular user of eCommerce and cannot believe that I missed a legitimate explanation that it is for an 'ongoing' premium service.

I have raised a dispute with the card company, and after reading the other poor reviews below am very worried about the unjustified £177 they have charged me.

Care.com mislead me regarding payments and service. I signed up for a ONE month service and paid the ONE month service price. I was advised that the service was ONLY for one month and would cancel after one month. However, they continued to bill me for 3 more months. I tired calling and e-mailing and it took two months to actually get them to stop charging me. They only refunded me for last month and not the three they overcharged me for. I will NEVER use this service again! They made it so difficult to contact me and they ignored they previous requests! DON"T USE THEM!

My child care business has been on Care.com for years with great reviews. Today I had a parent who has been here only two weeks call me and say he wants a refund because his wife wants a friend to babysit. I told him I don't give refunds, but i will let him give one week notice instead of two. He told me that he would report me to Care.com if I did not refund his money. Forty-five minutes later I received an email saying my membership has been terminated from the site and no reason will be given. Really? That's how you treat your customers?