Care.comReviews 12,031

I signed up for care.com to look for a nanny when my son was born in 2014. I paid an initial $25 to use the site, and did not have any luck, so I quickly stopped using it with no plans on using it again.

In 2017, I decided to look into the vague charge on my bank statement for $39/mo called cci.com. For all of those years, I had assumed the charge was for my husband's gym membership. To my dismay, it turned out that the charge had been recurring for THREE years from Care.com. I did not sign up for this! I used their service for barely a week and never went back on!

It turns out, Care.com started to charge me $39/mo after the initial $25 I paid to use the site. I never agreed to anything beyond the $25 charge but they claim that I signed up for it. I am assuming they have a pre-checked box in tiny font somewhere at the bottom of a page when you put in your initial credit card info to try out the site.

What's even worse is that they refuse to give me any sort of a refund! What a scam. Now that I have educated myself a bit more about this awful business, I have found out that a good portion of Care.com's profit is based off of innocent people like me who were somehow tricked into signing up for monthly charges. They never give a refund because they are not an honest company, and literally prey off of people like me.

There needs to be a class action lawsuit against this company. My husband has contacted our local news station about it, and it sounds like they are interested in doing a story about this. I hope there will someday be justice regarding this issue, and the owner of Care.com faces legal ramifications. Until then, I am going to make it one of my life missions to share my experience so that others do not get taken advantage of by Care.com the way I was.

I upgraded to premium TWO days ago. I wish I had seen the reviews. The day after I became premium I learned I would not need services and it would be a waste. So I emailed to request a refund of the $45 membership fee and guess what? Per our policies we dont offer refunds but Ill fix you account to be downgraded and youll have access to it until Nov. 2. Which not only was unhelpful but Id wish anyone would have warned me of this scam.

Communication system is extremely poor. You can not exchange phone numbers on the site. Customer service is outsourced and spotty. Could hardly understand the poor excuse for English when I eventually got someone. Complaints fall on deaf ears. Don't waste your time don't waste your money. I got absolutely nothing for my membership fee.

I attempted to contact several care providers at Care.com, only one of whom replied. When I requested a screening phone interview, I never received a response. I paid Care.com to connect me with people who would be available but were not. After I made the the initial membership payment that was required to contact anyone, Care.com then stated that none of the caregivers were vetted in any way and I would need to complete background checks. Care.com advertised services I needed but could not acquire.

They have a fake pricing strategy to entice you at the beginning so you seem to have a choice of 1 month 3 months or longer subscription. But dont be fooled by this tiered pricing as each pricing will just automatic renew you at the end of your chosen period. In another words, you chose one month but it means you pay one month on an ongoing basis unlesa you deliberately stop the subscription. I am sure it is the same for any other periods of subscription. It is misleading as most customers thought they have made a choice between shorter and longer subscription but you are wrong! It is ongoing payment! I spoke to them but they said they have automatically renewed the subscription "for the convenience of customers ". Finding a carer or nanny is not an ongoing thing but periodical as we may have the needs to look for somw help and once we find the care we should not be forced to pay continuously. Anyway how long we want to pay for this service should be our own choice not this company's.

Even though i havent used a single day of the period they added me onto they still wouldn't refund the payment they took out of the bank. When we subscribed first time, little did we know that this stealthy company already retained your card details without your consent and use it when you are unaware. Please stay away. There are other more honourable companies to find you the care.

This program has made itself NON OPERATIVE. You cannot get the phone numbers of the care givers, and when you try through their "CARE CHAT" line, there is never a connection made. I wanted my money back but there is no way for a return. You can downgrade your account, to not get billed the next month. No one answers their *******115 Care.com phone number. In the past BEFORE they had the phone restriction deal, I found a quality house cleaner. BUT now, you have to enroll in a spy course, and waste countless hours, trying to connect with someone with no avail, so why try? I'm upset, and concerned that genuine workers would like to find work, but this company is NOT providing what it advertises!

No rhyme or reason. Both me and my husband work for the state, husband, law enforcement. Both of us very respected in the community. We were looking for a babysitter and signed up to care.com. We were denied. No one would elaborate why. We are all for security but if you are going to deny someone then I expect a reason. Whos to say our acct was not hacked? At least allow me to defend myself. I will never recommend this site to anyone.

I paid over 125.00 for three months premium membership as a caregiver, and the background checks. Of all the 60 or so "responses" I received, about 55 of them were scammers. I kept calling and emailing to ask them to PLEASE figure out a way to weed those out. After two months of this, I called to downgrade my membership to the free status, to take place AFTER my three month's PAID premium was over (at the END of October). I had read that it is very, very difficult to cancel a membership, so I wanted to be on top of it. I was ASSURED that my premium status would continue for the full three months and then be downgraded to the free status. Well, I just tried to apply for a job and apparently I'm already downgraded, so my application and message I took a lot of time to compose didn't go through! They just screwed me out of an entire month that I PAID FOR. This company is the worst! If you try to call, plan on either a 20+minute hold time, no response at all, or getting cut off. I am unbelievable frustrated at the complete lack of customer service, and when they finally do "help" you, they don't do it right! They care nothing about their members, they only want your money. I have completely wasted a lot of time and money with this corrupt company.