Wendy K.

I got a Straight Talk $35.00 plan, thinking it would be great because it "used all the other cell towers". Almost as soon as I got it, I wasn't able to make or receive calls or texts. This was horrible timing, as my daughter left for a vacation overseas and I came down with bronchitis. I was concerned for my daughter and couldn't even call her, and I was miserable with an illness and couldn't call my doctor. Google maps didn't work. Nothing worked. I spent nearly two weeks in isolation until my daughter came back and I was able to switch to Verizon, which works just fine.

I called Straight Talk and spent an hour on the phone with three different people trying to get my money back. I had their service for two weeks and wasn't even able to use it! They informed me that I needed to take it back to the store where I purchased it, which is a three-hour round-trip drive for me. I told them that wasn't possible, and would they please refund my money. They acknowledged that they could see I hadn't made or received calls in that time period, yet they wouldn't refund my money.

I ended up driving back to the store after I recovered from my illness, only to be told it had to have been returned within two weeks. They wouldn't refund my money and advised me to call Straight Talk. Useless.

I just gave Straight Talk $35.00 of my hard-earned money for ZERO service!

This is a HORRIBLE company with HORRIBLE customer service! DO NOT TRUST THEM OR THEIR SERVICE!

I paid over 125.00 for three months premium membership as a caregiver, and the background checks. Of all the 60 or so "responses" I received, about 55 of them were scammers. I kept calling and emailing to ask them to PLEASE figure out a way to weed those out. After two months of this, I called to downgrade my membership to the free status, to take place AFTER my three month's PAID premium was over (at the END of October). I had read that it is very, very difficult to cancel a membership, so I wanted to be on top of it. I was ASSURED that my premium status would continue for the full three months and then be downgraded to the free status. Well, I just tried to apply for a job and apparently I'm already downgraded, so my application and message I took a lot of time to compose didn't go through! They just screwed me out of an entire month that I PAID FOR. This company is the worst! If you try to call, plan on either a 20+minute hold time, no response at all, or getting cut off. I am unbelievable frustrated at the complete lack of customer service, and when they finally do "help" you, they don't do it right! They care nothing about their members, they only want your money. I have completely wasted a lot of time and money with this corrupt company.