Care.comReviews 12,031

I was scammed before I had been a member for even 24 hours. I received several messages requesting my resume and I happily (naively) sent it. After receiving the exact same creepy email from every single account, I realized I had been scammed. And now they have my address (which was on my resume). Care.com notified me that the accounts had been closed, but would not provide the reason. I'm feeling very creeped out. Luckily I did not get so far as paying/giving my card info. I'm just a 21 year old college student trying to make some money this summer walking dogs, and I feel cheated.

After paying $156 for 12 months I booked Lisa S. And also sent her a message... or thought I did. Come to find out. It goes to the company, not the caregiver. She never showed up and now I have to make a huge adjustment for care tonight. It took me 2 hours to get a human on the phone and she told me I didn't book anyone. What?! I paid $65 for it! She told me she found something... after asking what type of card I used... uh oh. She said the caregiver hasn't answered her message (duh) and I just had to wait. I told her no I didn't, give me my money back now! She says she can downgrade me to the basic, even though I upgraded to Premium. Nope, I want a full refund. Puts me on hold. Comes back and says she'll make this one time exception and I'll see it in 72 hours. No! Today, I said. The 72 hours is the contractual obligation that I would have to pay for this month because I just signed up today. No, I want a full refund today, ok she says. And I'll see an email, so she says. We'll see if I get one. Be weary of this company. I understand the caregivers have to pay for membership for their jobs too. What a scam!

SCAM. I have nothing good to say! They make you pay to use it and you cannot do anything really. Its the most disappointing thing, all i wanted was a job to get a little extra cash and i cant even do that on here.

I tried a few and was unable to find the right candidate over a span of a year. Stay away if looking for help on this site. The applicants I used where incompetents. Full of it and just need jobs. I had no time for it, So frustrating. Just go to domestic agency and pay for their experience in prescreening and investigations. They know the real deal. I pay 20% hire annual salary to agencies for my people but it pays in the end. The revolving door stopped.

I haven't even gotten as far as some, I just love animals & wanted to HELP others with theirs and instead you CHARGE people just to APPLY? What a crock! I've been listed on Rover.com for years & never paid a dime. This is awful PR... "care.com"... really? Do you? People are out there trying to make a few extra bucks & you want to CHARGE them just to apply? That is awful. Makes me want to start a site just like yours but not charge to apply for jobs... competition is the key, right? You should be ashamed!

After almost 10 years of providing nanny services, purchased credits that did nothing more than what the basic a membership already does, having five star reviews from every family and being an exceptionally professional example for this site I am so very disappointed in their lack of care for nannies as a whole- me especially. I had a VERY BAD experience with a family who hired me and I went to the administration and received no assistance. We should be able to review families and give THEM background checks because there are psychologically disturbed parents taking advantage, not communicating, being dishonest, and have overall poor dynamics in their households. How are nannies supposed to be aware of toxic environments without proper formats to distinguish and communicate? From all of the experiences that I've had, I can give much feedback about how greatly Care.com can improve to create better dialogue and awareness for not just the employers, but especially for the caregivers coming into a new family situation. More information needs to be collected, more questions need to be asked and reviews from caregivers need to be added. I reached out to management on several occasions about real concerns (not being paid, scammed, safety issues, etc) and they do not respond with any support. Hence, I do not think they care and they definitely just want to make money.

I am an seasoned nanny with over 10 years of experience. I have been hired through agencies that run back ground checks. I currently work part time FOR the government AT the courthouse. I have had my background check ran back and forth and up and down 100 times. Care.com does not scrutinize their background check information for accuracy. My account was flagged and removed based on a background check of another person with my same First and Last name (not middle) living in another state all the way across the country who had committed some crimes. My attempt at telling Care.com I am not the person in the background check was met with canned email responses stating the decision is final. They state they told anyone I was in contact with that I had been removed as well. This is defamation as the families I had been working with are now under the assumption that I did something wrong. Not to mention it is unnerving that they seem to just grab onto the first background check information that comes up and is kinda close. What if someone with a real background lucks out and pulls a clean record? The site sucks... use sittercity.

I'm single mom who been struggling for financial support apply for many job included care.com think while i'm waiting for some job to contact me back i have time after i drop my son school. I can clean or taking care of children or elderly. Trust and spending a big 45 dollar for membership but once nothing in 3 month for a try on get no job. They keep email me to continue pay for more money to be better membership. I dont think so. I think this website have corrected so much money from people like me.

This site is constantly targeted by hackers, I have reported it to the company and was removed, they don't like critiques, wonder why? Now fellow Jobseekers and Victims, why don't we ALL get together and do something about that, File a lawsuit against them for theft, misrepresentation, etc. With all of us against them, how can we loose. Complaining is one thing, it wont give us back our money or our jobs, what they are doing cant be legal, and to kick people off their site without any legal reason is against our constitution, because its keeping us from getting a job. If a legal firm can be found that will file a major Lawsuit against them, we can all contribute money to pay for it, but I believe the right attorney will take this case, and we can pay him from the proceeds, it should be possible to find a good lawfirm, what about that lawfirm that suit WELLS FARGO, that is the kind of Legal help we need. Come on lets get them, There is a young lady already looking into this this is America, we only have to stand together and fight, so no one else will have to put up with their malpractices. Talk wont do nothing its Time for action.

At no time are you advised the monthly premium is not a one off. You are advised to cancel your subscription but there is no way to do this on the account settings - I find this dishonest. The terms state you will receive email updates etc - I have had no contact since Sept 2017 and have been charged £49.00 per month for NO SERVICE at all. I am going to trading standards right away as this stinks -they do not return calls. The company directors are all in the USA from companies house information & linkedIn accounts suggest they are aiming for a global market. They have a noted registered address in London, NW1 3ER (probably their accountants) but there appears to be no base in the UK in case you need to get hold of anyone! I am fuming that I have been relieved of £294.00

Buyer be warned! They don't tell you that the cost of service is a recurring fee and then you can't get out of it. It's also very hard to find their phone number. When you do get in touch with them they tell you you're wrong and you can't get a refund. They are a terrible company... cheating people and taking advantage of everyone. Forget it!

Wow, what a messed up company. I joined and entered an JOB posting for my elderly mother. After 3 weeks of no responses I noticed the posting was still "PENDING". So I contacted customer support which finally approved it. I then told them that my membership was expiring in a week and I expected it to be extended because they took so long to approve my job. After they refused to do this, I responded back that I would be disputing the charge with VISA.

In the meantime I started interviewing a number of caregivers that responded. And mid-way through the process... Care.com just deleted my account without warning. I guess because they were butthurt I was going to contact VISA. The whole experience was ridiculous and not sure how they are still in business doing things like this.

Buyer Be Warned. Once you sign up to this site you will NOT be able to get a refund for any reason and you CANNOT delete your credit card information or personal information. Once you do a search the only way you can get more information about the candidate is to pay them. Once you pay them, you still don't get to call them or even give them your phone number. It will be blocked! Try to run a background check even after signing up and paying more and that won't work either. Try to do a search for a specific person and you get everyone. Try to tell them about your problems and they just remind you there are no refunds. This company has one goal. Get you to sign up and pay for as much as possible and take your money. I gave them over a $100 and got nothing in return. Nada, Zilch, Zippo! Total scam artist!