Care.comReviews 12,031

It seems like you can do a lot without a subscription but you can't do anything. You can search and find for people but once you find the ones you like, you can't contact them. I went back to the basic vs premium features and it said that I could post a job listing so I did that but when people applied to it, I actually couldn't respond unless I paid for the subscription.

Don't go through it unless you are willing to pay for it or else you'll just waste so much time.

This company is very dishonest. When you sign up to look for caregivers they sneak and put you on a premium account and charge you MONTHLY for using their site, even if you did not sign up or request. You chat and request, they say we cancelled and then you get another large charge on your card. OH, they have a no refund policy on top of that. You go online to find their steps to delete account. This is the biggest joke of all. They do not exist. Care.com is just a dirty as can be on dishonest charges. Several employees we tried to hire did a not show 3 or more times. Flaky as can be and we fired them. We never hired from this site but they still charge you a premium membership charge and YOU NEVER SIGNED UP for such services. DO NOT USE THEM.

They claimed even with confirmation it doesn't mean guaranteed. Then what it confirmed for? At leave three times I had to cancel my appointment because of the no-show

Our paralyzed son was visiting for 4th of July and my wife was trying to arrange for care for him. She reached a dead end on the website and needed to talk to someone. The only way to reach a live person was to sign up for premium. She talked to someone and they couldn't help us. They billed us $67 and after several calls and e-mails refused to remove the charge. All they cared about was the $67 and provided nothing for it. Scam

I did get some leads and hired someone from the site who turned out to be very unprofessional. I was very disappointed. I also had accidentally opened two accounts and forgot to cancel one so I was charged for two months I didn't use. I asked them as a courtesy to refund one month but they would not.

I searched for a dog sitter, spoke with one of Care.com's dog sitters, never settled on an actual date. After I came back from trip, found Care.com had charged me the full amount for the dog sitting service. I filed a complaint, but only recieved a partial repayment. I payed $544 for 10 days of dog care I didnt receive, nor did I authorize this payment from them. Be very careful when dealing with Care.com

My wife and I used Care.com to find a dog walker as part of free trial. Low and behold, that free trial was not free after all! My wife reminded me to cancel the premium service before the trial expired, which I am certain I did. BUT, apparently this wasn't the case and we unknowingly paid for the service for nearly 2 years.

Like seriously we had no idea Care.com even existed until 2 weeks ago when my wife was looking at your credit card statement.

Now the issue is that my cancellation of service occurred nearly 2 years ago so I've already purged my inbox so I have not record. To make matters worse, I've received ZERO emails from Care.com over the last 2 years. Conveniently all receipts are just archived on their site and no notifications are sent via email confirm the purchase.

If you ask me, there are too many websites like this. They sign you up for a monthly subscription then you never hear a peep about payments.

This is the most frustrating co to find a phone no or email, I just wanted the basic, then it shows a monthly fee, then you click on that & it takes you to a monthly fee & yearly subscription. So misleading. Can someone cancel my subscription & send me a refund of this pricey premium subscription of over $100, geez, I just wanted to find someone for light housecleaning. Please send me a phone number OR EMAIL ADDRESS PLEASE! THANK YOU.

Watch out if you want to use this service for a month ONLY for childcare purposes. They state that "Care.com membership is a subscription service and is non-refundable stated in terms and conditions". Therefore, if you do not intent to let Care.com to keep taking payments from your bank account after a month, do NOT sign up for this service at all. There is no telephone number in their website and/or when you try to cancel your "after a month paid off", they just change your plan but do not cancel it. I had to cancel my card and open a dispute with them as they kept charging me for four months. I have not logged in to this service at all after a month paid off. I thought I had cancel it in their website and clicked on update membership before the 30 days expiry but they did NOT cancel it. I had no email and no notification from this service about the status of the membership at all. It just kept charging with the highest level of the plan (premium). I never paid or signed up for the "premium" level.

They will charge your credit card even after you cancel. I caught it 4 months later after I used it one time and the woman I supposedly hired to watch my mom for 4 days never showed up. I cancelled my account but they continued to bill my card. They then informed their policy is not to refund anything (even if it's fraudelent.) I finally found their phone number, but option 1 (billing questions did not work.) I had to push option 2 to get a hold of someone. They told me their supervisor would contact me in 48 hours, and again they lied.

Refuse to refund membership even when it's their own problem

Also the person I was trying to set up an appointment with through their website just decided to stop responding when our conversation reached the point to actually set up a time. So the people here isn't really credible...

Save your money! While on vacation we needed a babysitter for 1 day and after looking online care.com showed serval possible sitters at reasonable prices. I paid the monthly fee only to find out just 1 sitter was in the town we needed. Care.com was giving names of sitters 1-2 hours away from where we were staying for $50 per hour. When I tried to contact them for help, it said I needed to upgrade my membership. Care.com was not helpful and we never got a babysitter. What a waste of money! Zero stars!

99% of candidates on the site are stale - they do not log in, nor do they reply, nor are they available for work. For families looking for caregivers - i would recommend NOT using this website. There are plenty of others that have more active members. I know this as a fact as I subscribed last September and again in June - the caregivers in my match are the same ones that are not active on the site. Do NOT subscribe!

I received a review without being contacted to see if true. Must be a member to review. How honest can that be. Should be held liable for inaccurate posts. Be careful

The Service Platform is good but the company employes a hook and bait strategy to lure you with a good deal to sign up and get your CC information. Then they keep billing you even when you try to cancelled. When I realized this I called and they told me they will not refund me even FOR THE UNUSED MONTHS in the future.

Customer service does not and will not help. The best they can do is to cancel for the next 3 months in the following quarter. I understand they will not refund me for the current month but there is no reason why they cannot refund me for the future unused months, except they try to make a few quick bucks.

So I do not recommend this site for anyone.

ChiMan

This site probably boarders on a scam, please beware of paying for a premium membership as there are absolutely no one truly looking for employment of this site, I know because I contacted dozens of them. No one could pass a true background check (fingerprint at police department). When I contacted them and provided proof of lying by applicants and the issue with backgrounds, their response was that wasn't
Care.com's responsibility and refused a refund. Everyone I contacted wanted to work under the table, that is with me offering to pay $20+ per hour and employer portion of FICA taxes.

Tried a few caregivers from site. All had issues. Many lied about vaccination status and only one of the many applicants had an actual background check (though Care.com states this typically is only an issue for new providers many had been on the site for some time).

The site did not protect information and applicants mainly seemed interested in assets on site or information that could be gleaned from patients.

There is no free basic subscription. To respond to applicants you must have the so-called premium version. I was supposed to get a discount, but it was not applied. I mistakenly did an add-on, but the system would not let me remove it. There is no last check of total before buying. They would not let me cancel even though I had not used it and contacted them immediately. I was told I would be contacted today, but that has not happened. AVOID THESE PEOPLE. Contact your local Senior and Disabilities agency.

The biggest scam there is. I purchased the membership and found out that they charge for leads so I decided to cancel my membership. I called their number, it directs you to a their help website to chat with a representative and hangs up on you. You can chat with a relresentative only if you uograde your membership. Now I am stuck paying my membership even though I never once and never will use them. Tell me this is not theft.