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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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This is a faceless organization. There is no customer service. There are many restrictions for communication making it impossible to post a detailed job description, which leads to endless messaging with caregivers to provide the same information. It's not possible to post an application. It is not possible to provide contact information. Communication is limited to proprietary tools with numerous bugs, preventing messaging. The website is not disability friendly as it precludes use of voice recognition technology in certain areas. It also discriminates against people based on age. Caregivers are not able to search for individuals who are not children or seniors. This is surprisingly out of date thinking in a world that has become more diverse, inclusive, and equitable. I would encourage you to opt out of using care.com until they are able to make accessible, usable tools for everyone. This is not an optional, but legal requirement for them as a business in the United States, and hopefully we will gain sufficient momentum to get them to change their practices.
Super buggy... payment was really hard, adding picture was not easy. And when I paid to upgrade, it kept asking me to upgrade to chat with caregivers.
I was not charged the special price listed for a quarterly subscription. I was charged full price plus more.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It is difficult to take in quickly. Have some questions that I cannot find answers to. The basic membership is high and then you get other screens pop up as you investigate further. I did sign up for a premium membership without the extras on an annual basis. Who do I contact at care in my area to answer my questions?
The customer service is non-existent. They will not help you and will make your life a living hell if you actually need assistance.
I have reached out to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Website and app don't work - can see message but can't send reply (keep getting error, try again later). This happened last weekend and again today, and stops me from communicating for days. I try to change my profile and it doesn't do anything. Overall, site isn't functional.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
More difficult to get on to than I expected. VERY expensive.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I can't post the job because it Kris giving me an error about not including links or HTML which I am not doing. Your site is bogus
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Tech issues, can't reset password and not clear on what membership included.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
I did not know I would be charged a fee to use this service. The background check should be included in the basic fee.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
It's expensive to find the person you're looking for. It shouldn't cost 40 dollars to find a house cleaner.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
My job posting keeps getting rejected, and it appears to follow the guidelines. I've used the same information that auto populated and it was still rejected.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Show all the options up-front. Don't suck someone in at one price and then keep prompting upgrades
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Don't appreciate the repetitive additional subscriptions
I have just starting using this service as a tool. I would like to try to use it before you bug me about rating YOU!
The website is not working properly and i cannot send messages to caregivers.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
Pop ups are slightly irritating. Otherwise, so far so good!
So far I have found sweet honest and reliable sitters through care.com!
Pop up fees were a little off -putting. But I am Still grateful for the service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/