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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I thought i signed up for 12.— monthly but it looks like a full yea was charged? Not sure
It is great having many profiles to look at. However, the search filters do not always stay when looking at specific profiles. Also, there are care takers that come up in the search but their profile says they are unavailable. This is frustrating when searching!
It's not bad, but I cannot for the life of me get to send the message to the person I want!
Didn't like how the after signing up you add more options! Should just be all upfront. After this I will cancel.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
I'm not impressed that I committed for a year, which says cancel anytime and then it is nonrefundable. Plus there were all these little add-ons you wanted to tack on which should be included within the subscription price!
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
I think the initial membership fees are quite high.
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
People don't respond reliably or in a timely manor.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
After you pay $38 a month, you will find most care provider are still listed, because it's almost impossible to cancel your membership, less then honest big company, waste of money! BEWARE of care.com
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
It tells you so much a month and then charges you for a year. It acts like you might get something but keeps circling back around to payment options. Just be straight up and honest. It would have made it easier.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
When i click on a caregiver's profile, i expect to see their profil/details page, but your idiotic popup doesn't have a dismiss/close button. Your "Got it!" button doesn't work. You're such clowns to mess this basic thing up. Any $#*!ing adults working at care.com?
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Your web site will not let me in-have been trying to update my password and the 'send' button does not work to send me a link. I just bought a year's subscription. Am frustrated
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Can i get a refund for the background check I haven't used?
Straightforward, but have only used for 30 min today total
Hard to navigate. Upset that I had to become a premium member to message anyone.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
All seems good, no problems understanding instructions
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
By allowing someone to post a job for free and then not do anything further without paying, this seems like a trap. Disappointed.
I have contacted the member and didn't receive a response. Additional help can be found at https://help.care.com/
The questions to set up my job description did not cover my situation.
This is a faceless organization. There is no customer service. There are many restrictions for communication making it impossible to post a detailed job description, which leads to endless messaging with caregivers to provide the same information. It's not possible to post an application. It is not possible to provide contact information. Communication is limited to proprietary tools with numerous bugs, preventing messaging. The website is not disability friendly as it precludes use of voice recognition technology in certain areas. It also discriminates against people based on age. Caregivers are not able to search for individuals who are not children or seniors. This is surprisingly out of date thinking in a world that has become more diverse, inclusive, and equitable. I would encourage you to opt out of using care.com until they are able to make accessible, usable tools for everyone. This is not an optional, but legal requirement for them as a business in the United States, and hopefully we will gain sufficient momentum to get them to change their practices.
Super buggy... payment was really hard, adding picture was not easy. And when I paid to upgrade, it kept asking me to upgrade to chat with caregivers.
I have reached out to this member to resolve the issue, but have not heard back. Additional help can be found at https://help.care.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I reached out to this member and did not receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.