Overview
Care.com has a rating of 3.3 stars from 12,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Care.com most frequently mention background checks, good experience and promo code. Care.com ranks 1st among Caregiving sites.
I just paid for premium but I am limited to a number of messages? That isn't acceptable. I want a refund
The system keeps trying to upgrade me and I am not able to send a second message to a potential aide
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004675 with your message.
Seems to be well organized, but the subscription upgrade to Premium, and all the add-ons, started to get a little hard-sell.
I have to pay $40 to hire one person? Whoever came up with your pricing strategy needs to go to church.
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Talking to people is very helpful in care situations so a live human to ask questions to would be very nice
Hi Jacque, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REVV-007018 in your response.
It is confusing to use to find a personal assistant and not clear up front that there is a subscription fee.
Hi Cari, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007708 when you message.
Please cancel the membership I just entered immediately. I understand I can legally get this done. Too much up-selling. Please confirm
Hi Victoria,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003785 with your message.
It's hard to find what I'm looking for. It feels like it's very important to up-sell subscribers and get new subscribers.
Hi Miko!
Thank you for sharing your feedback! If you are needing assistance with your account or have questions, please let me know! I'd be happy to help you!
Too many steps. Too much marketing, much time wasted from people who are already time poor. Site looks predatory and greedy
Hello, I'm sorry to hear that you didn't have a positive experience with the site. I would be happy to address your concerns. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-010256 when you message.
I can only message limited people and everyone i have is not looking for full time which is what I need
I have contacted this reviewer and didn't receive a response. Please reach out to us via our Help Center link at https://help.care.com/ for additional help.
I don't understand back round check and said I need to pay another 59$ to check out my potential care givers?
Hello Steve, Thank you for your membership and your feedback. All caregivers are required to have an initial Carecheck/background to join Care.com. We do offer options for more extensive background checks depending on the need of the member. If you have any questions please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-010214 when you message.
I didn't realize the whole year would be charged and I find I cannot use this service and want a refund.
Hello Mary,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-008661 with your message.
It will not allow me to save my age and address and im paying for premium and trying to hire someone
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.
Do not waste your money, its a scam. They will get your money but 0 service and quality will be provided.
I like most parts, am a bit frustrated with posting hours since I wish I could have some flexibility with that.
We appreciate your review. We'll be sure to share your feedback with our management team.
It is extremely difficult to update my profile information. I have since moved from California and I can't update my address.
I saw 10 caregivers in my town. After I paid for subscription, I put my zip code and the system says no one found for my area.
Hi Rene, Thank you so much for your feedback; we really appreciate your sharing your experience with us. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-014362 when you message.
You can't use the program unless you pay premium prices. That should be told up front. I posted a job but can't contact anyone unless I pay.
Hello Vickie, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-001977 with your message.
I used Care.com to do Dog Walking. I had been with them for over two years and was unexpectedly terminated. I had nothing but 5 star reviews from pup owners I had connected with through this site. They sent a damaging to my reputation email to all I had contacted explaining I was no longer with the service. When I contacted by phone and email the company response was they had it in their rules to terminate the relationship at any time for any reason or no reason, Many of the owners I have worked with told me they would do whatever they could for me with the company and the Care.com representative said their decision was final and no changes would be made.
I gave a two rating because I was able to get business through the site. Besides the obvious reason for my lack of praise there are other reasons for the low rating. You can only search for jobs within a mile radius and not limit to a state. I am located within 10 miles of another state but was not interested in paying bridge fare to walk a dog, but could not eliminate the other state coming up on potential job listings. The site does not take down potential jobs after they have been filled making it look like there are many more jobs than there actual are available.
The idea that a damaging email can be sent to anyone I had contact with, without addressing me about any concerns is just a BAD business practice, I will be notifying BBB.
I would recommend anyone potential thinking of using Care.com as any type of Care Giver think again and look for a more reputable and Stable company to be affiliated with.
UPDATE June 2019 I submitted a BBB complaint for their practices and they answered BBB the same way they answered me " We can terminate for any or no reason at any time" and of course they did not refund any of the 6 month service charge I paid although there were over 2 months left before renewal. STAY AWAY FROM CARE.COM
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- Austin, TX
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Business History
2007: Launched the Care.com platform with child care, senior care, housekeeping, and pet care services.
2010: Launched enterprise arm to help employers support their teams with family care benefits.
2012: Expanded internationally into Canada, Belgium, and Finland through the acquisition of Betruet.de. Expanded into household payroll and tax matters through the acquisition of Breedlove & Associates, now known as Care.com HomePay.
2014: Filed for IPO and was listed in the New York Stock Exchange under the ticker symbol CRCM.
2016: Expanded into Australia, New Zealand, Ireland, Spain, and Norway.
2020: Care.com was acquired by IAC. Care.com acquired LifeCare.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I have reached out to the reviewer and didn't receive a response. Please visit our Help Center link at https://help.care.com/ for additional help.