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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Monthly membership seems pricey
Not sure what it offers (other than a contact info to a selected caregiver)
I just subscribe and can't stop your app from using the wrong city (old address)No matter what I do I can't change it. I have the same credit card and name
Hello Melinda, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number 007055 with your message.
We already pay a fee to find caregivers, now when we find one there's more fees for a "trust fee" and a "processing fee" of 6% for credit cards when no card processor charges more than 2.95%? And, we can't search providers on our own anymore, we have to use the providers you select? What's going on?
Hello, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007048 with your message.
Do not like the offers for other non-related services when you sign up. Does not make you seem very legit for the amount of money you charge for the service.
Hello Del, I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007049 with your message.
I have always found a sitter through this site & used to use it as a sitter myself.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
Their site is intentionally misleading advertising a 12.99 monthly subscription tried signing up got billed for a whole year. Called to try and correct all sales are finale. Just wanted a one month subscription was willing to pay more than the 12.99 assuming that was a year long discount that was poorly written just got a no they can only end reoccurring charges. This was less than two weeks after I signed up
Hello Eric, We appreciate your feedback. I'm sorry to hear you feel our subscription service is dishonest. Our service is by subscription so members have the convenience of using their premium benefits whenever they need them. However, they can always cancel through their account or by reaching out to our Member Care team at any time. Our Member Care team can be reached via the Contact Us link in our Help Center found at help.care.com or through our Facebook Messenger. If you'd like to discuss further please reach out to us and include Reference Number REV-007041.
The app keeps freezing and I paid for premium and used a discount code which isn't reflected in my payment.
Hello Beith, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Please include Reference Number REV-007029 when you message. Deleting and reinstalling the latest version of the app may also be helpful.
While trying to complete the subscription process, I was not allowed to move forward because it was asking for a valid expiration date which I had provided several times. Very frustrating, chose another card, not one that I wanted to use.
Hello Cathy, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007024 when you message.
I dont understand, why I need to upgrade to get background info and most certainly search if the person referred is a sex offender! I feel if they have been approved as a canidate, care.com should have made sure of all these before taking care of children.
Hi Victoria,
In order to interact with families, caregivers are required to complete a background check - CareCheck. The CareCheck is based on the information the caregiver provides to us, and it includes the following:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Caregiver profiles display a CareCheck badge. Upon successfully completing a CareCheck, caregivers are subject to recurring criminal checks while they are active on the site. This helps Care.com enforce our membership eligibility standards on an ongoing basis. These criminal checks are sometimes conducted through ongoing criminal monitoring, which is performed by Care.com’s third-party background check vendor and leverages various data sources to look for updates to a caregiver's criminal record.
Care.com uses CareChecks and ongoing monitoring to help maintain a safe community; the results of these checks are not shared. Because our membership eligibility standards for caregivers may differ from your own standards for hiring, we recommend you always run your own background check as part of the hiring process for results so you are able to make the most informed decision for your family. The results of the background check you purchase include the same searches reflected in the CareCheck, updated as of the date you purchase the background check. In addition, the results may include additional information such as driving history, traffic violations, and civil records, depending on the type of check you request. By purchasing a background check, you will receive your own copy of the report to review in detail.
I have been disconnected from my Care account which had all my data. The app doesn't work on my phone. I just had my account auto-renew and charge me $80, yet all my data has disappeared and I'm unable to book sitters. This is an awful user experience and I'd like a refund.
Hi Leah, I'm sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007020 when you message.
So far so good, not sure if I will find the right person
Hi Shirley, We appreciate the review, thanks! I hope you find the help you are searching for! :)
Talking to people is very helpful in care situations so a live human to ask questions to would be very nice
Hi Jacque, We are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REVV-007018 in your response.
I have always used care. Com... when I needed work.
Now I am needing help.
Hi Dawna, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Seems more focused on securing my money than providing me an avenue to get quality providers.
Hi Brendan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007014 with your message.
The site is very confusing to use so far. I feel a little frustrated trying to navigate and find someone to care for my dogs.
Hi Susie, I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007004 when you message.
Looking for help for getting my husband who has Parkinson's into bed in the evening. Start time around 8:30pm
Hi Josephine, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006997 with your message.
I can't update my address. I moved but your website doesn't allow me to update it.
Hi Angel, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006999 with your message.
I purchased the premium plan five minutes before finding out I had a benefit from my job. I am unable to get a refund
Hi Shenella, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-006994 with your message.
I often have zero responses to my requests, and or the caregiver is busy. It is not the best site for finding care, however trying it once again :/
Hi Christina, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-006989 in your response along with a screen shot of the error message received.
Of the applicants that applied only 1 of them fit the job description
The ones that applied are looking for in home nursing care or alf private care
Hi Florence, So sorry to hear you didn't have any luck with our service. If you'd like us to take a look at your account and see where we can help, please each out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-006986 in your response along with a screen shot of the error message received.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Magda, We appreciate your review. We'll be sure to share your feedback with our management team.