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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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All the upsells and questionable "Hey, 6 people contacted you, pay us if you want to reply!" felt slimy.
Not taking all of my credit information on first application
Hello Carol, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007133 with your message.
There are too many bugs on your website. I have an account and had to create an entire new account because i could not log in to the original one.
Hello Giovanna, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007128 when you message.
Caregivers need to update their profiles. So many ghosted profiles, so many people who lie on their profile saying they are available from X to Y time but in reality they aren't available. They just want to get more potential families inviting them.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-0019703 when you message.
People on the platform are not responding to the messages. I am starting to doubt that I will find someone on this website.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007125 when you message.
We should see the messages regardless of a membership
We appreciate your review. We'll be sure to share your feedback with our management team.
The website advertised overnight staying, after paying, I don't see any overnight services with a flat fee. I see only hourly rates!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with your job post if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007122 when you message.
Confusing, can't tell when I have successfully submitted. Then when I went to log out, couldn't be sure I did, and I never logged in to start with.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007120 when you message.
The app doesn't seem to work in order to upgrade my account. Had to do it on a computer
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007116 when you message.
So far I wish it was a flat fee not all this add on stuff.
We appreciate your review. We'll be sure to share your feedback with our management team.
Not worth the price, questions are useless, can't get the answers I need, and you changed the amount after I placed the order, which is illegal.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-007110 when you message.
Feeling nickled and dimed would prefer you were upfront. I dont care for this type of sales and marketing
Hello JP, We appreciate your review. We'll be sure to share your feedback with our management team.
Auto monthly renew... cancel subsrciption link is a circular link meant to frustrate and confuse rather than help me cancel
Hello Jason, I am sorry you are having trouble cancelling your subscription. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007092 with your message.
It was not clear during signup that I needed to submit my legal name. I used my nickname, then I couldn't use the app to fix it. I had to get a computer out.
Then I noticed the default privacy settings allowed care.com to give my e-mail to third party companies for their marketing stuff. That made me incredibly upset.
Hello Tyler, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-007091 when you message.
Need to find a pet caregiver that works on the weekends. There are not many.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007088 with your message.
Not impressed with website and being taken to all different pages. I just want to be able to message caregivers and not be brought to all these payment pages and to the home page. Care.com has not been easy to use.
Hello Jacob, We appreciate your review. We'll be sure to share your feedback with our management team. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007087 with your message.
You have a pretty money-hungry system here asking for monthly fees and then adding more to do any vetting, outside of the fees of the services. It feels as if you are fleecing the system. We are willing to try because we have not seen other options. However, we will likely only briefly use your services due to the prohibitive cost.
Hello Woody, We appreciate your review. We'll be sure to share your feedback with our management team.
Accounts are old and not updated. Can't sort by the criteria i actually need such as recurring job.
Hello Riann, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-007076 with your message.
Frustrating and disappointing
Care.com used to be great - it's not now - congrats you've taken 10 years to take your company downhill - the company's "change" for $$$$$ and lack of customer service is horrible.
I do not like that the website made me create a job posting without telling me that was what I was doing, then made me pay to see the applications. It's misleading and sneaky. Your search filters are also terrible. You should be able to filter by actually useful information, like whether or not the nanny is even listed as available.
Hello Chelsie, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jeremy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.