CardPool

Had two Bloomingdale cards valued each for fifty dollars, I entered my gift card numbers and requested a check for payment. Cardpool requested that I send in the cards by mail and promised upon receipt to issue payment of $82. Fast forward a week later, I receive the below email from cardpool:
We recently received your mail, but noticed that the gift cards foryour transaction was missing from the package. It looks like theenvelope was damaged in transit and we only received the shippinglabel at our processing center, which must have detached from theenvelope with your gift cards. Regrettably, we cannot offer paymentfor gift cards that we don't receive. However, if you still have the rceipt for the gift cards, you may be able to contact the merchant torequest that they cancel the previous cards and issue you a new one.If you have any other questions or concerns, please feel welcome tocontact us at *******@cardpool.com anytime.

I couldn't fine a phone number to call them directly, so I sent an email to support - its been a week, no response. I can't believe I was duped I should have known better. I hope this helps someone, please stay away from this company and just use your gift card.

I tried to order a $200 and $25 Egift card. I accidentally put a physical $25 card in my cart. I emailed to ask them to switch the physical card for an Egift card. They simply cancelled the $25 physical card portion of my order and instructed me to reorder it which I did. It STILL took 2 days to receive the $25 Egift card but NO $200 Egift card which was ordered first.

You can't call and speak to anyone in person. You have to send an email or leave a message and you won't hear back from them for another day and if you miss a call, then you have to call back and leave another message and wait another day for a response.

They emailed and told me I needed to verify information through a phone call before they could send my $200 card even though they had already sent the $25 card. So I played phone and email tag for a couple days and finally talked to someone and verify idiotic things like the phone number on the back of my card and the nearest crossroads to my address. What kind of crap is this?

Six days later and I still have not received my ELECTRONIC gift card! I emailed them to cancel the order but I suspect they will now get struck by a bolt of lightening and magically send the card and charge my account. I even checked into blocking them from charges but Cardpool uses multiple billing addresses so even if you block one, they can bill you using another merchant address. That's shady at best.

On a side note, I ordered my electronic gift card from Raise, which I had used once before, and I got my gift cards almost immediately. Even though the discount wasn't as much, it's worth it not to have to wait a week to receive an email with your purchase.

Why would it take any more than 30 minutes to receive an electronic gift card? Do NOT waste your time dealing with Cardpool.

I submitted a $100 gift card over a month ago. A month a half to be exact. After about a week without receiving it in the mail I contacted their support team and they said it had bee sent out and I should receive it soon but it an take up to a month in the mail. They said if I still didn't have it in three weeks they would cancel it and send a new one. After three weeks had passed I contacted them again and this time they said that my check had been cashed already and the day they told me it had been cashed was a day before I contacted them the first time and they told me it was in the mail. Why wouldn't they have told me the first time that it had already been cashed? Then they proceeded to say they could help me and asked for my full name and address again. After giving them everything they had asked for they just responded and said "That is the name and address the check was sent to, Thank you". I have a feeling a check was never sent and this is there way of stealing gift cards from people. This whole time I was never given a actually email to contact I just had to keep emailing the support email and I would get the same auto-generated response and then about 2 days later they would actually respond. Also they have no available phone number. What company doesn't have a phone number to call? I would advise not to use this company. You cant even write a review on their website unless they send you a link to write one after you use their service. Of course they didn't send me a link because they don't want others to see that they scam people and their website is a set up. I have plenty of photos emails back and forth of this company trying to act like they are the good guy and actually sent a check. They say they can't see who cashed it but I know that is false. They never sent a check that is why they wont help me because the company is a scam.

I had received a bonus from my workplace in the form of points redeemable for items or gift cards. Given I would prefer cash, and the items were vastly overpriced, I planned ahead for picking gift cards to sell for cash. At first on CardPool, they made it seem simple, I only needed to provide minimal information and they "instantly" cash out your gift cards. I then went through the laborious process of entering all the gift card numbers, double checking each one. It got tedious really fast but I prevailed. On the next step, I had to provide additional information, like my shipping address, even though I wasn't receiving anything in the mail. Then, they needed my credit card information for "verification" even though I wasn't buying anything. This was getting out of hand fast. Well, I had already gone through the work so whatever. Entered that information and submitted. A day later I received an e-mail saying one of my gift card numbers were incorrect. I immediately responded with the corrected information and was told I would be receiving an e-mail within one business day with my e-gift card from amazon.

So I waited two days and sent them another e-mail asking what the hold-up was. They then responded saying they tried calling me on my phone (I didn't recall providing my phone) but it was disconnected, and the transaction was canceled. I asked them about them sending an e-mail to which they replied they "sometimes call for verification" (which they never stated anywhere plainly) and that they left a voicemail (I thought it was disconnected). So that transaction was canceled and I had no recourse or correction to this issue.

I decide to start from square one and enter the cards once again, triple checking all the numbers. A day later they claim a "risk assessment team" canceled my card and would not provide details.

All this work for nothing and no explanation, yet they *STILL* have numerous complaints of fraudulent gift cards as clearly seen in reviews. This was a complete waste of time and I'm now holding on to a bunch of gift cards I have no use for.

I am fully disappointed with CARDPOOL and the way they conduct business!
I base this on the following issues I had with them.

SLOW TRANSACTION PROCESSING
My first transaction was for a e-gift card and it took days to get delivered.
This is not standard practice for an e-transaction - they are usually immediate.
The idea that you need to wait 3 business days to get an e-giftcard is ridiculous and goes against an online business model.

IF YOU CAN NOT DELIVER BLAME THE CUSTOMER
So for my 2nd transaction I thought I would buy in advance (days before I would need the cards) and buy in bulk (2 gift cards) - and my order was cancelled due to a bogus 'risk assessment'. I contend that you did not have the inventory you listed on your website - and rather then fess up to your inventory issues - you cancelled the order and blamed it on me.

CANCEL ORDER AND DO NOT NOTIFY CUSTOMER
I never received an email notifying me that the order was cancelled. I discovered that my order was cancelled after not hearing from Cardpool for 2 days. I had to logon to my account and discovered that the transaction was cancelled.
I then had to email them to see what the issue was - and they gave me the excuse that 'risk assessment' cancelled the order.
There was no explanation of what the 'risk assessment' issue was.
I am not a 'risk assessment' in any way shape or form.
I purchase items online weekly and never have any issues.

ZERO CUSTOMER FEED BACK
I reached out to CARDPOOL to see what the 'risk assessment' was and try to work out the issue - and got zero response.

This past june my mom asked me if i wanted to throw in on my stepfathers fathers day gift i said sure but i wanted to offer up a way for everyone involved with the gift to save so i referred her to cardpool at first she didnt like it because there was no phone number to call to speak with anyone so she found a differen giftcard company, come to find out she did end up using cardpool after all and she told me she had not received her $5 credit, i said wait if you get 5 im suppose to get 5, i said you did use my referral link right? She assured me she did, i emailed cardpool about the credit several times and the first response was like the lady was trying to play dumb about, the 2nd email i had to spell it out for her, etc etc, whatever, 3rd i had to send info about my moms referal link info and etc, then the last was them saying basically my mother lied to me and im out of luck.
Im pi*sed nowe i use to love this company genuinely but now i dont, im going to remove all of my referal links off my social media accounts post warnings about cardpool, then im going to request the FTC and BBB to investigate cardpool and then im going to close my account
Cardpool you have messed with the wrong little guy and my mother is not a liar

Cardpool sold me a gift card for Dillards on Oct 29,2018 (Order #*******). They charged me $85. There was supposed to be $100 in that card. On Jan 1st, 2019, I tried to use that card online. It turns out that the balance of the card is zero. They sold me a gift card that has zero balance and charged me $85 for that. Essentially, they stole my $85. I emailed them on Jan 1st and I tried to call them. They will never respond to my emails or calls. I left them 7 voicemails and 14 emails so far over the last 13 days and there's still no response. I once had a similar issue with another gift card seller, called (Raise) and they issued me refund instantly, they never ignored my calls and emails. But Cardpool scammed me. I have been waiting for 13 days for an answer from CardPool and there's nothing. They stole my money and they never respond to me. I also already filed a complaint with BBB and CFBP against them. They never responded to BBB/CFBP. Cardpool will never answer my phone call. Cardpool will never respond to my emails. My voicemails will go to trash. Adam Hazim *******440 *******@ymail.com

I started this process on the 21st of Jan. They kept in contact via email of the status but they give you the impression of a much smoother process. I get a call from weird number but I didn't answer. A few minutes later I get an email saying they tried to contact me to verify some information. When I called the number they asked me questions like I was under interrogation or something like what the heck for a 77 dollar check? I could have sold my gift card locally without the hassle and a little less percentage. This is the ultimate head ache. So I'm waiting on a check from Pleasanton which I live in California it says 3-7 business days. Um... really and I'm in California as well. That's snail mail for sure. I asked the rep over the phone is this the process if I chose to sell gift cards regualarly? And she replied probably so. But the part that really frustrated me is she couldn't give me the information moving forward. She said I would get an email. And so the next day I got an email saying a check was mailed. Once again that was on the 2nd of feb. 2017 so 3 weeks for a 77.25 checks is ridiculous. Not to mention ive entered other cards on the site to see pay amounts and they ask for pin all to tell me they cant process certain cards. Well ive already ruined it by stratching off the back because I cant sell it locally with the been not being covered. I'm so happy I didn't send all my giftcards at once. No where along the simply process they tell you that your going to have to talk to someone and wait and wait and wait well whats the purpose of tying your bank account to the site if you lstill have to go thru hell and hot water to get what your asking for?