A B.

I've bought from Raise, GiftCardZen, GiftCardSpread, and CardPool.

This last purchase was my third one from Raise. After dealing with the HORRIBLE customer service at CardPool, I looked back through my emails to see which sites I had bought from and how quickly my electronic gift cards arrived. Raise was fast so I went back with them and literally had my cards within 3 minutes of submitting my order. In contrast, I waited 6 days to receive an electronic gift card from CardPool and still never received it before cancelling the order... SIX DAYS!

I tried to order a $200 and $25 Egift card. I accidentally put a physical $25 card in my cart. I emailed to ask them to switch the physical card for an Egift card. They simply cancelled the $25 physical card portion of my order and instructed me to reorder it which I did. It STILL took 2 days to receive the $25 Egift card but NO $200 Egift card which was ordered first.

You can't call and speak to anyone in person. You have to send an email or leave a message and you won't hear back from them for another day and if you miss a call, then you have to call back and leave another message and wait another day for a response.

They emailed and told me I needed to verify information through a phone call before they could send my $200 card even though they had already sent the $25 card. So I played phone and email tag for a couple days and finally talked to someone and verify idiotic things like the phone number on the back of my card and the nearest crossroads to my address. What kind of crap is this?

Six days later and I still have not received my ELECTRONIC gift card! I emailed them to cancel the order but I suspect they will now get struck by a bolt of lightening and magically send the card and charge my account. I even checked into blocking them from charges but Cardpool uses multiple billing addresses so even if you block one, they can bill you using another merchant address. That's shady at best.

On a side note, I ordered my electronic gift card from Raise, which I had used once before, and I got my gift cards almost immediately. Even though the discount wasn't as much, it's worth it not to have to wait a week to receive an email with your purchase.

Why would it take any more than 30 minutes to receive an electronic gift card? Do NOT waste your time dealing with Cardpool.