CardPool

I sent a Macy's gift card worth 100 dollars and they said they would give me $80 I just put my card in an envelope with the card and my information on it and mailed it I was really skeptical about it and all the reviews I have read were very negative and bad but I sent the card in and didn't hear anything I emailed them a couple times and they said they have not received my card and that it may take some time depending on how it was mailed I honestly was not expecting to receive a check from them but to my surprise 2 months yes 2 months after I mailed the card I received a check in the mail from cardpool for $80 just as they said yes it took a long time but they did in fact mail me the check they promised so I dont know I probably wouldn't use them again but i did sell my card and did receive the $80 so I guess its up to you good luck

I have a bunch of gift cards to sell and "listed" them on carpool.com. For a start they took over 2 weeks to appear in search results. I had to email "support" numerous times until the cards actually showed up in the search. Yesterday I received an email stating that my one of gift cards had been sold and then today it appears that the sale "did not go through" and my card has been re-listed. WTF? Also carpool.com add 10% onto the sale price that you would like to receive. It turns out that the final sale price of each card is discounted 6.4% rather than the 15% discount that I wanted to list it for (to entice a quick sale). There is no where on the website (from what I can find) that states that they add 10% onto your wanted price. I emailed "support" to query the % cut that they take from the final sale price and "Alexi" did not answer my question. If I had a dollar for every time I had email "support" I would already have acquired the amount of money that I am listing my card for ($85). I know that they have to make money on each transaction but they are not transparent about the fact that they add on 10% to your list price. Anyway, I am removing my cards for sale from awful awful this site. Awful customer service. Avoid at all costs!

DONT DO BUSINESS WITH CARDPOOL! I "sold" my $100 REI gift card to cardpool.com for $92 on June 23,2017, after which they sent me an email saying - "We'd like to inform you that your $100.00 REI card has been emailed to the buyer! Once the buyer verifies they've received the card, we'll be sending the Amazon gift card your way! This can take up to 10-14 days to arrive." After 2 weeks I still had not received my Amazon gift card as compensation for selling my REI gift card so I emailed cardpool support, telling them it had been 2 weeks. 2 days later they responded with the following message - "We'd like to inform you that your $100.00 REI card has been emailed to the buyer! Once the buyer verifies they've received the card, we'll be sending the Amazon gift card your way! This can take up to 10-14 days to arrive." I emailed support again telling them it had already been 2 weeks and their response was exactly the same as the initial email they sent me when I sold my gift card. It has now been 20 days and I have not heard back from cardpool support nor have I received my compensation.

As a first time user, I purchased $740.00 worth of electronic REI gift cards for $685.00 (8% discount plus a $5 first time user promo). I wondered if the cards would be legitimate, if they would have their full value, and if they would be accepted at REI.

I purchased the cards at 7:55 PM ET on a Friday (4:55 PM PT).

The site said that, as a new user, I may need to wait one "business" day before my order was processed. It wasn't clear to me if Saturday was considered a business day or not, so on Saturday I sent support an email.

Cardpool support responded within an hour and stated "business hours [are] from 9:00 AM-5:30 PM Monday - Friday PST." They also asked that I "bear in mind that all orders that our processing agents are not able to get to by the end of business hour or submitted after business hours or over the weekend are not process until the next business day."

Surprisingly, a that same Saturday, I received an email with links to my electronic gift cards. The links took an extraordinarily long time to open but each seemed to generate a card number and PIN.

I took the card numbers straight to the REI website and submitted an order. All the cards worked so I am a happy customer.

The only suggestion I would have is that cardpool clarify the turnaround time. In today's world of immediate satisfaction, I would have expected to get the electronic cards quickly. If they cannot do that, then clearer expectations should be set with business hours posted on the website.

Having been through the process once, I wouldn't hesitate to use them again.

So I offered a Walmart gift card in the amount of $160.97. They said I could receive $153.09. Ok great start. I gave them my PayPal card # and not my bankcard just to be on the safe side as I had a zero balance in PayPal anyway.
So, I receive an email after 2 days (my card was an egift card and I was expecting an egift card in return within 24 hours as they say they do) saying thank you for you business. Well ok, but I had not received my egift Amazon card voucher. So I'm start thinking, wtf? I go online and I almost always check a company's reputation. OH BOY! I found so many negative, 1 star comments I was taken aback. The only reason I didn't check was because my 17 year old son had told me that it was a good site and to use it. Needless to say, I went back to the CardPool website, was able to cancel the transaction and bought my equipment from WalMart at a little more of a price than if I had got it through Amazon. Luckily, all my money was still on my card and I immediately bought my items. Also, why should they need a credit card at all? All they need to do is check to see if the card you are exchanging has the funds it was said to have. Then, they immediately email me my Amazon card. Voila, done!
There are too many scams and crooks out there these days. I will be checking EVERYTHING as far as business reviews, rating, etc and not fall for an almost outright steal of my egift card. And thank you to all of the other posters here who told their stories and I'm so sorry for some of you who lost out.
ALWAYS, ALWAYS Google the company, people as much as possible to get the real deal. Blessings.

Edit - Today (March 3rd, 2020), coincidentally, I received my card back in the mail. The interesting part of it is it came back in the very same envelope with the same pre-printed form. Cardpool merely wrote on the form that you stick on the front of the envelope with "RTS" (Return to sender). It appears not to have been opened and they just sent it back on the Post Office's "dime". Obviously, I immediately checked the balance and it was all there. I am surprised. Guess I got lucky compared to most of the reviewers?

Would I ever deal with Cardpool again? Not at all.
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I sure with I had checked the reviews on Cardpool before I dealt with them.
Sent in a Whole Foods card with $90 on it in mid January. Two week after they received it I received an email apologizing for the processing delay because of "the holidays". Sure, whatever. I received another email about 10 days later and they said they could not process it and would not go into why they couldn't and were sending the card back. Somewhat of a brusque reply. I rolled my eyes and figured the odds of Cardpool actually sending the card back AND having the $90 that was available on the card, was slim to none. I was right... never have received the card back. The upper management at Cardpool can only go so long with stealing before it catches up to them.

At first I had a very pleasant experience with this website. I sold a gift card on there and they shipped me a check in no time so I figured I would buy one on the website-boy was this a different experience.

I purchased an electronic gift card so I could use it right away on something I wanted to buy online. After waiting almost 24 hours to receive the email with my gift card number I reached out to the support team. They informed me that I purchased a physical gift card (WRONG) and they could only ship it to my billing address (in GA when I live in TX-WRONG) even though I put down my preferred mailing address --they completely disregarded my wishes and sent it on to Georgia.

I asked if I could cancel the transaction all together from the start and they said no, and that I could simply mail the card back if I was dissatisfied due to their 100 day purchase guarantee. Well it looks like it might take that long to get it, because it has already been over 2 weeks, and I am having to reach out to the support team again! Gift card is no where in sight, and I was never given a tracking number-what horrible customer service!

I will never buy from this website again, and for the record my gift card was over $100 which they have already taken from my account, and I am on a very tight budget. This was a splurge for me and I couldn't be more disappointed in the service.

I tried selling a $25 gift card to Cardpool for a $20.01 Amazon credit. In the end I did get my Amazon credit so I didn't get ripped off or anything however my over all experience was terrible.

I had technical issues entering the gift card I was trying to sell so I tried contacting them. I had technical issues contacting them VIA their website so I tried contacting them on Facebook. I got an automated message back on Facebook saying to emailed them. So I emailed them but it took a few days to get a reply and the "help" I received wasn't at all helpful. I ended up having to email them back and forth approximately 5 times. Each reply came from a different person. In the end I ended up figuring out the problem on my own no thanks to them. So in my final email to them I once again explained the trouble I had and how I resolved it on my own. I suggested in the future they either redesign their website (and suggested how best to redesign their website) or tell people right off the bat how to fix the issue I had (which ended up being an easy fix). However in the final reply email they sent me they were very snarky and blamed me for all the trouble they had "helping" me. Even if it was my fault it's poor customer service to blame me.

Poor customer service! I won't be using them again nor will I recommend them to anyone!

I had to spend $1300 on LL Beans, so I bought 2 e-gift cards; 1 was $7xx, and 1 was $5xx. The $5xx one ended up having an issue, so I contacted Cardpool and the representative said the card has to be "phone order" only so they can offer a refund or have me sort out on my end. The sale on LL Bean's website was about to be over, so I placed the order with the $5xx charged to my credit card in hope of getting the gift card resolved before they ship (they charge after shipping). The item went out of stock, and I waited 3 weeks and received a call saying the $5xx gift card was too suspicious and they cannot apply it. Cardpool refunded my money and I was ok.

I placed another $3xx order and bought from Cardpool to save money. It worked without an issue.

Lastly I bought a $1xx REI gift card, also no issue.

I think people giving bad reviews need to realize that Cardpool is probably not a big e-commerce merchant with sophisticated systems to deliver e-gift cards immediately. I really think they have few people checking emails and sending out codes manually. It's not Amazon.com or PayPal.com, so people really need to give it some slack. Just know that:

1) Don't expect quick turnaround on weekends, but unfortunately that's when most sales are.
2) If there is an issue, don't expect instantaneous support.
3) Don't buy a gift card and just sit on it. Use it immediately.

Overall, I'd buy from Cardpool again.

I sold these guys a 100.00$ gift card on dec 8th 2017 and received and email the next day saying my check was sent out great I anticipated the check to be in my mailbox 3-5 days as stated in email however weeks went by I reached out to them via email seeing that this business does not have a phone number to contact sketchy much. I received an email back days later stating that they for sure sent my check and that if I don't receive in 3 weeks to then contact them again which again no check so I reached out thru email once again and then never got a response back to where my check was here we are week 6 and surprise surprise no check again. So I said ok what ever I still have my gift card haha was I wrong I checked the balance on the gift card and yup to my surprise again it shows a $0.00 balance which means not only this company took my gift card but they also never sent me a check I contacted the BBB and they reached out to company as well with no response back. This company is a complete scam and hope they are held accountable for all these poor people including myself who have been scammed by this company my best advice is to never do any kind of transactions with this company you will be taking advantage of like almost all of us.