CardPool

I originally send in two gift cards on 1/2/19. I finally got my check on 4/30/19. Anybody out there who is having trouble, here is what I did to get my money...

Like so many others, I send an email to their support team. No response. I tried again, still no response. I filed a complain with the BBB. No response.

So I got fed up, and starting to completely bombard their customer support inbox with messages. I just kept copying, pasting, and sending. In all, I probably spammed them with over 100 emails. Sure enough, I quickly got a response from their customer service team after that.

They asked me a few questions, which I answered. Then they stopped responding again. So... I send another big load of emails. Sure enough, they quickly responded again. They re-sent my check on a Thursday, and I had it in my mailbox on Tuesday.

It's ridiculous that I had to do that. But waiting five months is completely unacceptable. So my advice to anyone who can't get a response from Cardpool is to just spam the heck out of their inbox.

I purchased a $50.00 gift card for PF Changs from Cardpool.com. When I went to use the card, the balance of the gift card was $. 23, and I was handed proof that the gift card was used a year prior in a Sunnyvale, CA. I have never been to Sunnyvale, CA. And I am one hundred percent certain I have not used the card. I was using the card at PF Changs to treat my sister to lunch. It was embarrassing and I was fortunate to have another method of payment. When I tried both by email and phone to reach Cardpool.com, they did not have the courtesy to call me back. I AM PRETTY SURE THIS WAS EMPLOYEE FRAUD, WHICH THIS COMPANY IS AWARE OF. DO NOT PURCHASE OR SELL YOUR GIFT CARDS HERE!

After selling CardPool my unwanted Zara Gift card, I received an email letting me know that the transaction was successful and that it may take up to 3 days for the promised Amazon Gift Card to be received via email. After day 3, I sent an email. Then I sent another email on day 4. And another on business day number 5. NOTHING. NO RESPONSE. NO CONCERN. NO EXISTING CUSTOMER SERVICE WHATSOEVER. My Zara Gift Card was taken by CardPool and nothing was given in return. THAT'S THEFT. I will be reporting them to the BBB.

Sent in three gift cards and get this email below:
We received your mail for this transaction, but unfortunately the
Envelope was badly damaged and one of the gift cards was no longer
Inside. It looks like the envelope was torn in transit and the 4773
Gift card had fallen out.

Regrettably, we cannot pay for gift cards that we haven't received,
But we will issue you the adjusted payment for the other cards in your
Transaction. We apologize for the inconvenience; we wish we had more
Control over how mail gets handled! However, if you still have the
Receipt for the gift card or the card information, you may be able to
Contact the merchant to request that they cancel the previous card and
Issue you a new one. If you have any further questions or concerns,
Please feel free to contact us anytime at *******@cardpool.com.

I have emailed them three times to contact me about this issue either by email or phone and have not heard a thing back and still have not seen my check for the two gift cards they received. They have no phone number to call them. A picture of the damaged envelope emailed to me for proff would have been nice. Will never deal with this company again.

I have ordered physical cards numerous times from them and great experiences.
So Lowes had a sale for Veterans day, limited time, and the stove and dishwasher I had my eye on for monts were on a great sale so I ordered enough ELECTRONIC CARDS to pay for the stove. 5 cards and 2 of the codes are invalid!
The sale ends tomorrow and since Cardpool does not think enough of their customers to have a direct phone line I am stuck with about $500 in useless Electronic ( good for online orders only)Of which $225 is invalid!
Big deral I saved 7% via cardpool. I could have saved 6% of ebates and been done with it all now. I also lose out on a rebate offer on the appliances to the tune of $50(had to buy 2 appliancesfor the rebate) Cardpool electronic cards SUCK!

On 7/25 I purchased four gift cards from Cardpool. 3 were electronic and 1 was plastic.

WEEKS have gone by and I NEVER RECEIVED MY GIFT CARD FROM THEM!

Of the other three electronic cards, I got to the register of the store and was EMBARRASSED and HUMILIATED because TWO of them had a ZERO BALANCE.

Do you know what it is like to stand there and have everyone in the store listen to the cashier tell you that you were DECLINED.

TWICE.

So to repeat, FOUR cards were purchased and THREE were a SCAM. I have NO idea how they stay in business.

RIPOFF

I had a $250 Macy's Gift card that i wanted to sell and get some money for, so I saw that cardpool had the highest rating out of all the sites to sell gift cards on. They offered me $207.50 for it, which I was willing to take.

I printed out the prepaid label, shipped out the card, and then waited. And waited. And waited some more.

After a week in a half of hearing nothing at all, I was worrying that my card was lost. I emailed them and they said that it was due to "Heavy traffic" that they hadn't gotten to my gift card yet in terms of processing it.

And yet, I waited almost another 2 weeks... and then FINALLY, I got a confirmation that they were sending out my check. I got the check and cashed it with no issues.

So in the end, I didn't get ripped off, but I was definitely worried a good majority of the time while this whole thing took place. So in my opinion, Cardpool isn't bad (for me anyway), but after waiting as long as I did, I'm not sure I want to do business with them anymore.

VERY questionable business we've got here... they make it sound like they're going to provide you with a shipping label to ship them your gift cards (which they do), but it's not until AFTER you give them the gift card numbers + pin numbers that you find out their shipping label includes NO tracking number. You really think I'm going to send you a GC worth hundreds of dollars without tracking? In addition, the label is designed to go on a standard letter envelope. As someone who ships extensively with USPS, I know that rigid objects are NOT supposed to be sent in letter envelopes because the sorting machine can and will chew it up--causing it to become undeliverable and/or lost. There is no way they don't know this. I can't imagine how many peoples cards have gone missing as a result. I am incredibly wary of their business at this point, which is ridiculous because it would be SO EASY for them to simply provide proper shipping labels that include tracking in order to calm their customers nerves.

After reading other reviews, I was very nervous about using this service. I was anxious about mailing my gift card with no guarantee I would get it or my money back. I tracked my envelope and followed the process and everything worked out. Phew! The reason I am giving 4 stars and not 5 is that Cardpool gave me quotes on two gift cards and then wouldn't buy the 2nd one. I wasn't surprised because the 2nd one had an expiration date, but Cardpool did not ask or disclose this exception at the beginning of the process, which is one of the reasons I decided to use them. Cardpool was VERY good about communicating with me via email. Right away, I asked them not to send me both cards back. I asked them to buy the 1st card and mail back the unusable card. They did. I got my check a couple of days ago and all is well. I don't usually write reviews (maybe that's obvious from this one), but I wanted to reassure anyone else out there that Cardpool worked for me as advertised (minus the expiration date glitch).