Joanne E.

I have a bunch of gift cards to sell and "listed" them on carpool.com. For a start they took over 2 weeks to appear in search results. I had to email "support" numerous times until the cards actually showed up in the search. Yesterday I received an email stating that my one of gift cards had been sold and then today it appears that the sale "did not go through" and my card has been re-listed. WTF? Also carpool.com add 10% onto the sale price that you would like to receive. It turns out that the final sale price of each card is discounted 6.4% rather than the 15% discount that I wanted to list it for (to entice a quick sale). There is no where on the website (from what I can find) that states that they add 10% onto your wanted price. I emailed "support" to query the % cut that they take from the final sale price and "Alexi" did not answer my question. If I had a dollar for every time I had email "support" I would already have acquired the amount of money that I am listing my card for ($85). I know that they have to make money on each transaction but they are not transparent about the fact that they add on 10% to your list price. Anyway, I am removing my cards for sale from awful awful this site. Awful customer service. Avoid at all costs!