logo

CardPool
This website seems to be closed. Find similar businesses

website thubmnail of CardPool

CardPool

cardpool.com
Indiana
1 review
5 helpful votes
Follow PHILLIP f.
Unfollow PHILLIP f.
Send Message
Share Review
Report Review

They steal your cards
August 25, 2018

I was told I would get a check in 2 days and 3 months later nothing. Avoid them at all cost or you will lose your property.

Date of experience: August 25, 2018
California
1 review
1 helpful vote
Follow Charles T.
Unfollow Charles T.
Send Message
Share Review
Report Review

It's a scam
March 17, 2019

It is a scam they took my gift card and never paid me it's been months when I try to contact them I get no response

Date of experience: March 17, 2019
California
3 reviews
3 helpful votes
Follow Susie A.
Unfollow Susie A.
Send Message
Share Review
Report Review

Since April 25,2019, they have not sent me a check for my two gift cards. They refuse to answer emails and phone calls. Stay away from this company.

Date of experience: May 13, 2019
Missouri
1 review
3 helpful votes
Follow Brian S.
Unfollow Brian S.
Send Message
Share Review
Report Review

No money back
June 23, 2020

Bought $200 worth of gift cards found out they have no money on them try to contact cardpool 3 time and got no response

Date of experience: June 23, 2020
Michigan
1 review
0 helpful votes
Follow Brittany D.
Unfollow Brittany D.
Send Message
Share Review
Report Review

Awful
February 13, 2018

Cancelled two of my orders without explanation. For one, I received an email. For the second, they didn't even bother to tell me.

Date of experience: February 13, 2018
Minnesota
1 review
0 helpful votes
Follow L D.
Unfollow L D.
Send Message
Share Review
Report Review

I purchase discounted gift cards from them regularly for my own shopping. Very reliable, no problems at all! I recommend Cardpool highly.

Date of experience: June 14, 2011
Florida
1 review
2 helpful votes
Follow Johnathan S.
Unfollow Johnathan S.
Send Message
Share Review
Report Review

I send my gift card almost 2 weeks ago via air mail and still have not received a check still waiting

Date of experience: January 6, 2011
California
10 reviews
3 helpful votes
Follow Rishi C.
Unfollow Rishi C.
Send Message
Share Review
Report Review

Cards were provided at a small discount & shipped quickly enough; site requires entry of a second (mailed) code for authentication.

Date of experience: July 4, 2018
Florida
1 review
12 helpful votes
Follow B D.
Unfollow B D.
Send Message
Share Review
Report Review

Zero Balance
March 10, 2020

Received two gift cards, both with a ZERO balance! Customer service sucks, this is a scam! Stay far away from Cardpool.

Date of experience: March 10, 2020
Michigan
1 review
1 helpful vote
Follow Jewell C.
Unfollow Jewell C.
Send Message
Share Review
Report Review

They have had my gift cards under review for 10 days. They never mail you any money. Don't do it. Customer service doesn't even bother to help you.

Date of experience: January 10, 2019
New Jersey
5 reviews
19 helpful votes
Follow Lin Z.
Unfollow Lin Z.
Send Message
Share Review
Report Review

I bought a $20 Target egift card in Feb 2017, so I decided to buy another one on Sunday May 6,2018 at about 10 pm.

I get an email from them 1 hour later that the egift card was ordered.

It is 10 am, Tuesday May 8,2018 --- 36 hours later and I have received nothing.

Fortunately my credit card has not been charged. It shows nothing pending.

I won't be buying from them again.

Update: It is 8 pm, Tuesday May 8,2018, 44 hours after I placed the order, I receive an email say that they had an "inventory error".
Yet there are still at least 100 $20 Target egift cards on their website.
WTF?

Update May 14,2018: I bought another $20 eGift card last Tuesday. This time, the order went throught and I received an eGift card number with PIN.
But what I received wasn't an actual eGift card with a barcode which I have bought before directly from Target.com
With this Cardpool order, I had to log into my Target.com account and enter the eGift card number and the PIN. (The Target app would not let me do that.) After I did that the $20 showed up in my account..

Date of experience: May 8, 2018
Ohio
1 review
5 helpful votes
Follow katie s.
Unfollow katie s.
Send Message
Share Review
Report Review

DO NOT BUY FROM THEM
March 16, 2016

They are happy to take my money but when I have an issue, they do not email back. It says they will respond in 1 day - well, 4 business days later and no response. DO NOT BUY FROM THEM!

Date of experience: March 16, 2016
Virginia
1 review
4 helpful votes
Follow Terri S.
Unfollow Terri S.
Send Message
Share Review
Report Review

O stars, there is no phone number to reach these people... If you have a problem you are screwed. I've sent two emails with no response... scam!

Date of experience: July 6, 2014
Colorado
8 reviews
16 helpful votes
Follow Cheryl L.
Unfollow Cheryl L.
Send Message
Share Review
Report Review

This company must be really inconsistent. I have sold several cards to them and have always had good luck!

Date of experience: June 19, 2012
Utah
1 review
2 helpful votes
Follow Lisa G.
Unfollow Lisa G.
Send Message
Share Review
Report Review

Raise is better
August 18, 2017

Takes way too long. No working. No customer service number. Respond to emails in a "few" days. Totally ridiculous.

Date of experience: August 18, 2017
Georgia
1 review
0 helpful votes
Follow mark s.
Unfollow mark s.
Send Message
Share Review
Report Review

Cardpool is awesome
January 7, 2016

Submitted Best Buy $50 card on Friday, got e card following thursday for $46.91 as promised. Perfect transaction. A+++++++++++

Date of experience: January 7, 2016
New York
1 review
3 helpful votes
Follow Linda l.
Unfollow Linda l.
Send Message
Share Review
Report Review

Can't trust cardpool!
October 25, 2017

Reported a fraud order and the bought card has no money inside! 3 days passed, No response from cardpool!

Date of experience: October 25, 2017
Washington
1 review
0 helpful votes
Follow Adrian H.
Unfollow Adrian H.
Send Message
Share Review
Report Review

Fantastic Service
January 12, 2018

Great service, easy to do, fast payment, got the most money for my gift card compared to other sites.

Date of experience: January 11, 2018
California
1 review
0 helpful votes
Follow Jamie L.
Unfollow Jamie L.
Send Message
Share Review
Report Review

Sold a large volume of gift cards to Cardpool, expecting a quick turnaround on payment like Plastic Jungle, only to find myself at the beginning of what would turn into a TWO AND A HALF MONTH long transaction to get what was owed to me. First off, they do not communicate with their customers which means that when a $240 gift card disappears off of your account without notification, YOU have to follow up with them to get them to mail it back when they decide not to accept it! Yes, that's right - they removed the gift card from my account without notification and did not offer to send it back until I demanded it back! The balance was intact, and whatever reason they chose not to take it after initially accepting it and promising a check - it's more shameful that they surely would have kept the card had I not hassled them.

Then, with this snafu, they'll probably just forget to send you your check. At that point, don't expect any replies to your emails or attempts to contact their parent company BlackHawk. I should have gone straight to the BBB. Which, by the way, took a month on its own because Cardpool ignored the BBB complaint until I threatened them wit a deadline - and they were risking their accreditation. After all of this, barely an apology and I don't doubt that many people like myself fall through the cracks until they get a third party involved liked the BBB. I can't say whether or not Cardpool is a scam or not but the completely negligent and frankly sketchy way this transaction unfolded leads me to believe that it's part of their business model.

Date of experience: November 14, 2012
New York
1 review
2 helpful votes
Follow John W.
Unfollow John W.
Send Message
Share Review
Report Review

AVOID!
January 22, 2019

I sent them a card and they said there was a problem with the PIN. No, you just dont want to pay the $25.

Total scam.

Date of experience: January 22, 2019

Overview

CardPool has a rating of 1.9 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CardPool most frequently mention gift cards, customer service and phone number. CardPool ranks 111th among Gift Cards sites.

service
75
value
71
shipping
62
returns
44
quality
63