CardPool

I admit it. I was one of those who read all the reviews on here (last night) and thought, 'Oh, that won't happen to me. Their website says they have a 4/5 star rating. I'll be the exception. Well, after I signed up for an account minutes later and bought $100 gc for Dik's Sports I wake up to an email this morning from my bank cancelling my card saying it has been compromised (haven't bought anything else lately) and then to add insult to injury get the often discussed email saying the 'risk assessment team' cancelled my order. THIS. WEBSITE. IS. JUST. A. SCAM. PERIOD! STAY SO FAR AWAY YOU CAN'T EVEN POKE IT WITH A STICK. There's too many other sites out there and the nominal (or better) discount is def not worth the risk. Trust me. I found out the hard way even though I thought I was 'the exception.':-/

I sold them my gift cards in exchange for and Amazon card. It has been over 1 month and I have not received payment. I have contacted 14 times.
I sold them several gift cards on November 27th 2019. I was given to expect that payment would be received within 3 business days. It has now been over 1 month. I have called and emailed over 14 times. Emails were met with auto responses saying someone would get back to me. They did not. Calls and several voicemails were largely ignored. 2 times someone did pick up the phone and stated that my issue would be "escalated." No one followed up with me after those calls. I believe that this company has stolen the money on the gift cards I sold them and are evading me.

I purchased a gift card from cardpool around Christmas. I experienced embarrassment when I attempted to use my card at the location I purchased from. I was told my card was "deactivated." It left me wondering if this was a stolen card purchased by them and resold to me. I contacted them and told them what my issue was. I had over $94.00 left on my card, but was only refunded $70.00 by them. I felt like a victim after the slap in the face and only getting some of my money back. I re contacted them and explained how I believed it was unfair, but haven't heard back. I'm being ignored now. DO NOT BUY FROM THEM! They do not refund your full amount and blow you off when you have a problem.

I sent two physical cards, which were returned. I also submitted 4 Fandango Gift Certificates and a Darden Restaurant, which were not required to be mailed in and the amount was approved for payment, so I threw the papers/cards away.
Then I get a message saying that my transaction was canceled and they mailed back 2 of the cards. I've sent a message to see why I can't get paid for the other 5 - doubtful I will get a return message or resolution.
They don't even have a "help" section and my bad for not reading a review first. So far, I think Cardpool is a scam - buyer beware!

I was a little nervous to work with them because of all the reviews on this site, but went ahead and sold my $50 gift card to them last night to try and help out with some last minute Christmas expenses on Amazon. Just woke up and had my Amazon gift card code in my email and was just able to apply it to my Amazon account. So glad I tried it! FYI, my gift card had NEVER been used, so that may be the reason why they reject some gift cards(if they have previous transactions on them they may not want to resell them). Good luck to everyone else!

Sent 3 $25 gift cards. And got a check for $57.50... pretty painless. BUT the problem came after I tried to deposit this check into my bank account... my bank refused it... told me to call Certegy Check Services... called them and they said, they could not give my bank a good rating for this check, because Certegy Check Services had no information about Cardpool. Same for Telechex. I tried going to check cashing places and Wal Mart... no good, rejected. My state is a handful of states that do not have a Well Fargo branch (for which the check is drawn from)... so Im left with a worthless check.

Beware of Cardpool checks... banks and check cashing places do not accept them!

I have bought a gift card 400,400,200,100, but two 400 gift card was 0. When I checked that company that gift card belongs, they said, it was used way before I bought them from cardpool. I requested cardpool but they did not respond at all. They are not trustful at all and no customer service. Don 't buy any thing from them, even after they sold gift card and I don't use it for a while, they keep the number and sell them to different customer. That happened to me many times. Don't even go on their web.

I highly recommend going to the Better Business Bureau's page for Cardpool and filing a complaint if this happened to you: https://www.bbb.org/us/ca/pleasanton/profile/ecommerce/cardpoolcom-1116-*******

Bought some gift cards that turned out to be invalid so I contacted cardpool multiple times and never received a response. So I contacted the gift card company who told me the cards were invalid because they were purchased fraudulently (I assume by a user who posted them to cardpool). Never heard back from cardpool.

WARNING do not sell gift cards on this site! They lie and tell everyone the process takes1-3 business days but actually it takes much longer. I received an email after waiting 3 days for a response, saying that the process takes 2-3 weeks to receive the check! I asked for a refund for the gift card and was told they sold it already. I sold them my gift card on October 3rd and have still not yet received my check! If you are looking for a quick buck selling your gift cards I suggest going to a gift card kiosk near you.

I bought a card that was supposed to have $100 balance on it. I bought it for $88. I went to try to use it and it has $73 on it! I have tried in every way to contact cardpool and they don't respond! I have emailed on multiple occasions and managed to dig up a phone number for them on google and called but all you get is a voicemail that they never return! Very unhappy and feel this will not get resolved because they don't have a customer service!

I ordered a gift card on 12/10 for chirstimas. I get a order confirmation letting me know that it's going to be 3-7 business day plus 1 extra day for processing. I inqured about my order on 12/21 and customer service got back to me letting me know that they were going to look into it. I told them I don't want it anymore since i bought it as a christmas present on 12/22. Two hours later they sent me an email letting me know that it's just been shipped out. Did you not read my email? Did you even care? I always say actions mean louder than words.