CardPool

Sold a couple of gift cards to cardpool.com. Got a phone call a few days letter asking where I had gotten the cards. Explained that I had won them and could provide documentation. They said that everything was fine. Then a week later I get an abrupt email that they were cancelling the transaction and were sending the cards back and that they were not going to disclose why. Made me feel like a criminal. I was honest and forthcoming and said that I could email them the letter that came with the cards and direct them to the website listing my name as the winner of the cards.

Things have started to get real bad recently. All the past orders that I placed were delivered only on the 3rd business day.And these are egift cards which other companies ship out in minutes or hours. I'm taking my business to Raise or other good companies that can deliver on time.

No phone support is dumb. Emails take a day and there is no back and forth communication. They just say sorry we can't help you. I tried swapping walmart card for amazon. Website doesnt work when I clicked exchange for amazon. I didnt realize it switched without me knowing to check in the mail. I then needed code right away for sale on amazon and I chose to take his of $16 to get electronic code, however this just means you submit electronically and it still takes 3-7 days for them to mail. What a joke of a company that even when they screw up they just say sorry, can't do anything now.

I attempted to purchase a card with a small balance ($69). It was an ecard, so I was expecting it to arrive by the next day. When it didnt, I sent a polite email asking for an ETA. I received back an email which stated, "Regrettably, our risk assessment team had determined that we are not able to process your order at this time... due to the nature of our business, we do not currently disclose the parameters of our risk assessment." No way to remedy whatever "risk" they perceived. (If the risk was with the ecard itself - which makes sense given that they are peddling with gift cards they acquire from other people - why not suggest my buying a different one?) My credit card is issued from a top provider, and though they didnt ask or get info to check my credit, my credit is impeccable. I suspect they didnt like my enquiry. Any company that is this arbitrary should not be trusted or patronized.

I have used Cardpool for over 5 years primarily for buying cards but also for selling. I estimate that I have bought over $20,000 in cards for remodeling 2 homes and updating my kitchen ware. I sold a number of gift cards that I received when I retired. I have always been pleased and have encouraged many friends to use them.

We are giving them 5 stars because the site works just as promised. We had never sold a gift card online before so we were a little worried. We had a gift card for $400. We sold Cardpool our gift card, entered it electronically, received an email immediately with a promise to send the check after our card number was verified. Even though it was after 10 at night, we received a follow-up email 20 minutes later stating that our card had been verified and that our check was on the way. Email said that check would be sent in 5-7 business days. We received it in 5 days. Yay!

Attempted to purchase gift cards for an anniversary dinner twice. The first time, a day after I placed my order, they notify me that their "Risk Assessment Team" decided to cancel my order. I message their support and let them know that I am trying to purchase the gift cards and to let me know what to do to avoid having my order canceled again.

I attempt to purchase the gift cards a second time. I receive the same notice that the order was canceled, and then a day later, support messages me to say that they apologize but can't do anything about it.

I ended up paying full price on the anniversary dinner because I had spent about a week back and forth with them, and it was time to cut my losses. Bad experience, reflects poorly on the company.