CardPool

My wife purchased a Cardpool Gift Card for me, and when I tried to use it I was denied (the reason was that their risk assessment team denied the order). I can't use my own Cardpool Gift Card. I have a $200 gift card that I cannot use. Customer Service has refused to assist in any way, only responding to my requests for help with generic statements about gift card refunds. They will not even answer the questions or address the issue that I have! They have stolen and refuse to help fix the situation. This is a terrible business, and I hope people stop using their services.

We got a notice from cardpool saying "Our risk assessment team has determined that we aren't able to process your order at this time. We've gone ahead and cancelled order..."

We've purchased cards before without much hassle before. Getting a hold of a live person with the company is next to impossible. Anyway this all delayed our purchase and we decided to buy directly from the store and save the hassle dealing with cardpool. We wont be using cardpool.com ever again.

I sold a 210 dollar best buy gift card to them. I read a bunch of horrible reviews and a few good ones. So I decided to trust that most people only review for a bad experience.
I had a great experience. They were running a deal where you could get 5% if you opted for an amazing gift card instead of cash. That is exactly what I wanted anyways so I pulled the trigger. Did it at 7:30pm and by the time I woke up the next morning the amazon gift card was in my inbox.

I was given confirmation through email that my check has been mailed on 7/25 stating that it will take 3-7 business days. Do the math, it's been more than that and yet no check has ever made it to me... I am more displeased with the email responses than anything and their statement of 3-7 business days that they clearly do not honor. I received an email where I was told it can take up to several months due to the mail carrier which really pissed me off simply because this company already told me 3-7 business days. I'm a reasonable person, if someone gives me a specific deadline I expect it to be met. Unfortunately it wasn't but like I said the review can change depending on how they handle me as a customer. I did what I was suppose to and sold 100+$ worth of giftcards (haven't even looked at the physical cards sense but I do have them secured) on top of providing my card information to my personal account... while this company has not provided me with any of their promised services

I read the reviews of Cardpool *after* I'd sent them the gift card info (we had a $50 Target card and they offered $44). So I was pretty leery of sending it off to them, but a few days ago I got an email saying a check was on the way, and today we got the $44, no hassles, and very prompt. I would use Cardpool again, for sure.

I used cardpool five times in the past, but this time my card never arrived. Its said 7-10 business days but I waited an extra week just in case. I emailed them and got no responses (even when they claim to get back to you in 2-3 days). Called their number and it goes straight to a voicemail. I paid $104 and got nothing. No card, no response. Extremely disappointed. No idea what has happened to this business, if I can even call it that... Buyers Beware!

I've tried to call them at least 5 times as well as written emails. I bought a Starbucks card for $90 and was told by the barista that there was no money on that card. Since I have used them for 3 years with no problems I assumed they would make good on the card. I have even recommended them in the past to others. Something is definitely wrong here. I suspect that business is not good for them right now. Buyer beware. These other bad reviews are, most likely, accurate.

This entire process shouldn't take long. The physical mailing of the cards to cardpool should be most timely part of the process. Unfortunately, it was not. Receipt confirmation was sent to me within a reasonable amount of time, though a little on the long side, to tell me that they were going to notify me when it was processed.
I waited 3 weeks from mail-in date to inquire about the lack of timeliness. I received an automated response that told me the holiday-caused high volume and that it would take some time. Ok, I waited.
A week later I decided to call them to make sure my inquiry had even been read by a real person, the customer service rep told me that there was no priority given to my inquiry at all.
Then, after waiting 6 weeks, I received a very rude email from cardpool notifying me that they were sending my cards back to me so that I would no longer have to "exert patience".
Needless to say, I came here to leave this review after this outcome.