logo

CardPool
This website seems to be closed. Find similar businesses

website thubmnail of CardPool

CardPool

cardpool.com
California
1 review
1 helpful vote
Follow Ernest R.
Unfollow Ernest R.
Send Message
Share Review
Report Review

We set in a $400 ToysRUs card. They returned it without comment. Someone used the total card value two weeks later. Not us. Either Cardpool is a scam or they have an employee stealing card numbers. I would not use them.

Date of experience: February 3, 2014
New York
1 review
1 helpful vote
Follow Paul F.
Unfollow Paul F.
Send Message
Share Review
Report Review

Stay Away
January 14, 2017

Purchased a Kohls card from them for Christmas only to find out two days after Christmas when my son tried to cash it in that it was no good. I have sent 18 e-mails to them since with no response at all. A company that does not stand by what they advertise. A total scam.

Date of experience: January 14, 2017
New York
1 review
4 helpful votes
Follow Deborah P.
Unfollow Deborah P.
Send Message
Share Review
Report Review

I purchased one electronic gift card online. Received a verification phone call the next day. A few hours later I received an email stating that there was an "inventory error" and my order was being cancelled.

Date of experience: July 21, 2016
California
2 reviews
4 helpful votes
Follow LN J.
Unfollow LN J.
Send Message
Share Review
Report Review

Don't do it. They are still taking your gift cards and demanding debit card information, but they are not paying out. You most definitely will NOT receive an Amazon gift card in "around one day." In fact, you may never receive it. Impossible to know for sure. Don't. Do. It. Use a different service. This is a scam.

Date of experience: May 24, 2019
Wisconsin
1 review
1 helpful vote
Follow Ashley K.
Unfollow Ashley K.
Send Message
Share Review
Report Review

Was a little skeptical after reading the mixed reviews on here AFTER i sent out my gift card, so I was quite nervous that I had also been scammed like many others because of how long it had been taking to hear anything. I immediately sent out an email asking if they knew roughly how long it would take for them to "verify" my gift card. I received an email back the next day from a very polite customer service representative saying it should take 3-7 business days but could also take up to three weeks for them to receive it in the mail. She said they would be happy to help track it down if i had tracking information, which I didn't. I finally received an email yesterday stating that they received my gift card and would be sending out my check. Crossing my fingers and hoping to receive it soon. I feel you should not trust selling or buying a gift card to/from them for more than $50-$75. Mine was a $30 Coach gift card.

Date of experience: July 29, 2014
New York
1 review
5 helpful votes
Follow DEHUMIDIFIER B.
Unfollow DEHUMIDIFIER B.
Send Message
Share Review
Report Review

On April 14,2019 i sold a $50.00 Bed, Bath & Beyond gift card to this company. I was told I would be sent a check for $37.50. Transaction #*******. I never received the check. I called and e-mailed numerous times, receiving only the standard, pre-programmed response (several days, blah, blah, blah...) On. June 28th i finally got a response asking for more info (the trans #), which I sent. Since then, no further response and no check. The gift card was zeroed out and BB&B said they could do nothing to help me.

Date of experience: July 12, 2019
Colorado
4 reviews
7 helpful votes
Follow Judith P.
Unfollow Judith P.
Send Message
Share Review
Report Review

To the lady who thinks endorsements of cardpool.com are fake: No, I am a real and ordinary business owner who has used them for over a year now and they have never failed me. I love cardpool, and they now have processed transactions for me that number in the thousands of dollars. No kidding. Their customer service has been way above par. I have no problem recommending them.

Date of experience: August 22, 2011
Texas
1 review
6 helpful votes
Follow Jane D.
Unfollow Jane D.
Send Message
Share Review
Report Review

Stay away!
April 26, 2016

Run from this company! My bank account was compromised after a gift card was purchased. Can not confirm if it was hacked or someone within the company violated me but I can say it is quite a coincident how the many transactions occurred within miles from the company address and from a single highway from there in California. The savings are not worth the headache I now have from this company. BEWARE.

Date of experience: April 26, 2016
Georgia
1 review
0 helpful votes
Follow Zach H.
Unfollow Zach H.
Send Message
Share Review
Report Review

I don't have experience with buying cards from this site. But I just electronically gave them my target gift cards for amazon.com gift cards and received the amazon gift card 12 hours later. My overall total card amount was only 50 dollars too. I know the reviews look bad but when electronically sending and receiving cards I had no problems.

Date of experience: March 21, 2014
North Carolina
22 reviews
17 helpful votes
Follow Katherine G.
Unfollow Katherine G.
Send Message
Share Review
Report Review

Save save save
February 19, 2015

I got a Steak and Shake $100 gift card for $76 that's $23 savings! Then when I went to steak and shake it was the weekend and kids eat free with every $8 you spend on the weekend. I ended up getting 3 kids meals and 7 adult meals with 5 shakes and two drinks for $56 including tax! I still have $40 on my card so it's like I only spent $36! Check them out frfr!

Date of experience: February 19, 2015
Ohio
2 reviews
3 helpful votes
Follow jay T.
Unfollow jay T.
Send Message
Share Review
Report Review

Cardpool RIPOFF
March 14, 2018

The worst experience I have ever had. I had 2 successful card sales but they kept my third card and have not responded to 24 e-mail requests and 16 phone messages. Ironically they are always too busy and goes into a voicemail that is never returned. The game is to do a couple of transactions and keep a card or two to increase their profit. I will be going to the Attorney General Office and the Consumer Protection Agency. This is blatant theft and should be prosecuted.

Date of experience: March 14, 2018
Texas
1 review
6 helpful votes
Follow John P.
Unfollow John P.
Send Message
Share Review
Report Review

Of course I did not read the reviews before I bought a Target card from them! Not only did they send a bad card electronically but they do not take phone calls.

What kind of company does not take customer's calls for issues? POOR ones that is who.

Before you send them your money, either light it on fire or send it to me...

Date of experience: March 23, 2016
Washington
1 review
5 helpful votes
Follow Lind L.
Unfollow Lind L.
Send Message
Share Review
Report Review

Scam
July 24, 2018

SCAM ALERT! Bought a gift card but it was invalid. Contacted them in every possible way but no response! They post on Facebook regularly but won't answer your message. When I commented about my problem on their Facebook post, they just deleted it! I saw another person posted her problem too, it was too deleted. This is clearly a scam behavior. If you would like to take a risk and buy from them, be prepared that if you have a problem, no one will answer your email or message. They don't have a phone number to call even for an urgent matter, all you can do is to wait for them to reply you some day which never happens. They do have a phone number for bulk sellers who do business with them but when you call, there's only an automated system telling you to leave them your number and they will call you back but this too never happens.

Date of experience: July 24, 2018
Florida
1 review
0 helpful votes
Follow Nina B.
Unfollow Nina B.
Send Message
Share Review
Report Review

I had an egift card. Was exchanging for an Amazon card. No response so I emailed and got an auto-reply. Waited for a human to contact me, days go by. Finally 2 weeks later some creep calls to verify info. He has an old address I didn't even provide and wants me to give him other personal info. I told him to lose my number. Best bet is cardcash. Sold to site and got a direct deposit. Whole process was 3-5 business days.

Date of experience: January 16, 2018
Georgia
3 reviews
9 helpful votes
Follow Kathy S.
Unfollow Kathy S.
Send Message
Share Review
Report Review

I use discount gift cards all the time, so I know what to expect. When i use other sites... such as Raise and GiftCardZen ( I recommend both of these companies) I get the online cards emailed to me literally within seconds. Yesterday morning (36 hours ago) I ordered a card from CardPool that I really needed yesterday. I've followed up twice and still do not have the card. Avoid CardPool!

Date of experience: August 22, 2016
Minnesota
1 review
4 helpful votes
Follow Gary S.
Unfollow Gary S.
Send Message
Share Review
Report Review

This company is a scam, they have absolutely no customer service if you have a problem. They do not return emails or phone messages, and you are left with no recourse, ripped me off for $385.00, STAY AWAY!

Date of experience: January 31, 2019
Virginia
1 review
1 helpful vote
Follow a b.
Unfollow a b.
Send Message
Share Review
Report Review

Worst customer service
February 14, 2013

Worst customer service. No phone number. I think they are going out of business and therefore trying to scam people like they did to me. They never sent me a $1000 tiffany gift card that i bought but they never reverted the charge. I had to chargeback them with my credit card company. Please protect your money.

Date of experience: February 14, 2013
New York
1 review
0 helpful votes
Follow Nick b.
Unfollow Nick b.
Send Message
Share Review
Report Review

Just terrible...
July 30, 2016

We recently received your gift card but our processing center encountered an issue while processing your card(s). Our risk assessment team has determined that we aren't able to accept the transaction at this time.

What bull!

Date of experience: July 30, 2016
New Jersey
1 review
3 helpful votes
Follow Gary H.
Unfollow Gary H.
Send Message
Share Review
Report Review

I bought a Dunkin Donuts card, 102 for 76.50. Used cards twice, total of $25. The third time I tried the card was worth nothing. Figured out the original purchaser must use the app on their phone for the remaining balance. Cardpool.com has no phone number and does not respond to email. DO NOT USE CARPOO.COM. SCAM.

Date of experience: March 27, 2018
New Jersey
1 review
3 helpful votes
Follow E F.
Unfollow E F.
Send Message
Share Review
Report Review

No Inventory
December 19, 2018

The concept is great, but just as others have stated, when I purchased an electronic gift card it was later cancelled. The site says if you purchase an electronic gift card it is usually delivered in 10 minutes but can take up to a business day. I waited a business day and still had not received an email with the gift card. I emailed Cardpool and then was informed that the transaction had been canceled because there was no inventory. Waste of time, they could at least take the initiative to be proactive and inform the customer if there is no longer inventory instead of making them wait.

Date of experience: December 19, 2018

Overview

CardPool has a rating of 1.9 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CardPool most frequently mention gift cards, customer service and phone number. CardPool ranks 111th among Gift Cards sites.

service
75
value
71
shipping
62
returns
44
quality
63