My wife purchased a Cardpool Gift Card for me, and when I tried to use it I was denied (the reason was that their risk assessment team denied the order). I can't use my own Cardpool Gift Card. I have a $200 gift card that I cannot use. Customer Service has refused to assist in any way, only responding to my requests for help with generic statements about gift card refunds. They will not even answer the questions or address the issue that I have! They have stolen and refuse to help fix the situation. This is a terrible business, and I hope people stop using their services.