Car Computer Exchange
business logo of Car Computer Exchange

Car Computer ExchangeReviews 887

4.4

From the business

We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.


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Car Computer Exchange Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and reliability of their products, as well as the straightforward ordering process. Many appreciate the prompt functionality of the parts received and the helpfulness of customer service representatives. However, common concerns include slow shipping times and occasional communication issues, particularly regarding the need for specific vehicle information before placing orders. While some customers experienced delays and minor product imperfections, overall satisfaction remains high, indicating a strong commitment to customer service and product excellence despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

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2,214 reviews
Texas
1 review
0 helpful votes
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PCM for 96 Jeep
July 11, 2024

Received part in about a week and a half, however was unaware that there would be 7 day turnaround to send old part back.

Date of experience: July 1, 2024
Indiana
2 reviews
0 helpful votes
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Does anyone know?
July 11, 2024

Was on phone, gave all info.

Received email with an error. Almost afraid to buy from here now. Trusting God

Date of experience: July 1, 2024
Texas
1 review
0 helpful votes
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The only thing I recommend is that you indicate in the offer to send: the vim and the computer number that appears on the back because they only ask for the vim in the advertising. Everything excellent

Date of experience: June 30, 2024
Missouri
1 review
0 helpful votes
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All good
July 8, 2024

They done what they said they would do, which is a rarity these days will use them again in the future

Date of experience: June 28, 2024
Washington
1 review
0 helpful votes
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Great experience!
July 8, 2024

Easy to order and came in a very timely manner. Pugged it in and worked exactly the way it should. Thanks for the help

Date of experience: June 28, 2024
Colorado
1 review
0 helpful votes
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Did all the checks that I needed to and found that the computer was bad that I had. Ordered the new computer and followed the installation instructions completely. When I first got the computer it had eight codes on it, but I followed the startup procedure on it and those went last time I checked the codes they were all cleared. No codes remain on the vehicle. My old computer they would still be there. Customer service was great! I would definitely order anothercomputer through Computer Xchange.

Date of experience: June 25, 2024
Florida
1 review
0 helpful votes
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Product has arrive awaiting instalation and finial out come thank you for following up it is rare these days

Date of experience: June 25, 2024
California
1 review
0 helpful votes
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Ecm not working
July 4, 2024

Installed ecm as directed car started stopped started again stopped started again stopped run time 10 - 15 seconds,contacted customer service requested we return ecm after 3rd start car will not turn over or try to start advised service this is a push button start.

Date of experience: June 24, 2024
Texas
1 review
0 helpful votes
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Easy process.
July 4, 2024

I ordered product and immediately was text to provide more info. They begin working on the programming the new device. It did take longer than expected but no longer than a week.

Date of experience: June 24, 2024
Georgia
1 review
0 helpful votes
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Over The Top
July 2, 2024

I spoke with Brittany on two occasions, and she was very polite over the phone. She had a bubbly attitude and answered all my concerns. Came across as someone who cares about their product and customer service. That's getting unfortunately a rare experience. I will not forget Brittany, and any future purchases, I will ask for her. One of a kind!

Date of experience: June 22, 2024
Arkansas
1 review
0 helpful votes
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Reman ECU for PT Crusier
July 2, 2024

The exchange unit came quickly, installed easily and functioned as expected.

Date of experience: June 22, 2024
California
1 review
0 helpful votes
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Great service
July 1, 2024

Arrived on time. Works great. Still need to send out the old one

Date of experience: June 21, 2024
New York
1 review
0 helpful votes
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Ok hoping for a refund
June 27, 2024

So far wasn't a bad experience i just no longer needed the part hoping for a refund part was sent back

Date of experience: June 17, 2024
Washington
1 review
0 helpful votes
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PCM for 2008 Explorer
June 27, 2024
Updated review

The Computer wasn't programmed to my Vin number. I had to pay another Company to program it that was $190. When I call the company it goes to voicemail had one person hang up on me so now your company sucks.

Date of experience: June 17, 2024

So far great
June 11, 2024
Previous review

So far great

Date of experience: June 1, 2024
Virginia
1 review
0 helpful votes
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2010 Jeep liberty
June 26, 2024

My Jeep quit charging so I replaced the alternator, after some research I figured out the voltage regulator is in the PCM I sent it off to Car Computer Exchange for repair and had it back in seven days. I installed it and everything is working perfectly. I've only driven about 20 miles on it so I will update later but so far I am extremely happy with their service! I'd also like to mention that the repair was 1/4 of the cost of a new PCM.

Date of experience: June 16, 2024
Texas
1 review
0 helpful votes
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The posted information made it easy to order the exact product you need

Date of experience: June 14, 2024
Colorado
1 review
0 helpful votes
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Easy Exchange
June 24, 2024

The process for the computer exchange very easy and accurate.

Date of experience: June 14, 2024
Tennessee
1 review
0 helpful votes
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2001 PT Cruiser PCM
June 23, 2024

Good price fast service worked as it should comes with lifetime warranty

Date of experience: June 13, 2024
Pennsylvania
2 reviews
0 helpful votes
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Happy with purchase so far
June 23, 2024

I ordered a computer on a Friday and received it about a week later. So far, everything is good with it and my customer is happy with how her vehicle is runnig

Date of experience: June 13, 2024
Arizona
2 reviews
0 helpful votes
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Thanks for being there for us!
June 22, 2024

Very easy transaction and a quick response when I needed help via email. Thanks so much!

Date of experience: June 12, 2024