Overview
Carchex has a rating of 3.1 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Carchex ranks 5th among Car Insurance sites.
Easy to work with and reviews of company were excellent------------$50 a month seemed a good deal for a 5 year ******* mile policy; with care repairs so costly especially with higher end cost vehicles, even a physician,as myself, appreciates piece of mind The reviews of the company in deciding which company to look at were excellent with great testimonials
My experience with carchex with Mr. Dunn was great, I haven't actually used the service yet but I am hoping that they will provide everything that we discussed over the phone.
Person from carchex that contacted me was polite gave me all the information I needed and answered all my questions which determined me to purchase a policy. Overall very happy with my carchex experience
When I purchased the warranty I was not told that I had to wait until one month or 1000 miles to used the warranty. I was stranded and no one would assist me. I would now like to cancel the warranty. It was also very hard to reach someone on the phone.
As a disabled person, I could tell that the company had limited experience working/addressing/interacting with someone like me.
I cannot give a higher score because each company I chose hadn't a clue what Carchex/CarAdvise was.
So the outcome of the claims inspector's review was to deny any and all coverage because the cause, in his determination, was an uncovered part, the serpentine belt. So just how did he arrive at that conclusion instead of considering that the belt was first damaged by a covered part, like the compressor pulley seizing or binding? Also, when asked for a copy of the report to review for myself how that conclusion was made, I was told that the report is proprietary and unavailable to the customer. I could, however, submit such a request in writing, and, only if honored, would take up to 30 days to get it. I did have a pleasant conversation with a representative from CARCHEX, but he was not able to override the decision of the claims administrator, Assurant, in denying me the ability to receive a copy of the inspector's report. Funny, I thought Assurant works for CARCHEX, not the other way around!
You think the 1 and 2 star reviews with complaints are just grumpy people who are never satisfied? No, pay attention to the negative reviews because they are real, as is mine. CarChex claims inspectors take their dear sweet time to let the repair facility know what is and is not covered. And then they nickel and dime their approval. I'm in for my second major repair since having the policy for 3.5 years now. First was a brake caliper failure causing severe damaged to the rotor. Well, the caliper replacement was covered but not the rotor, because it says so in the coverage documents. But they make no exception when the damaged rotor is BECAUSE of the failed caliper! Now I am waiting 48 hours for the inspectors report to repair an A/C problem with "multiple failures." And according to customer service, it may take an additional 2-3 hours for the inspector's report to be complete and inform the dealership's service department. It is Friday of Labor Day weekend, do you think my vehicle will be completed before the end of the day? Probably not since the estimated labor time according to the mechanic is 8-9 hours. Plus, CarChex will not call you to inform you of the outcome and if they will approve a rental car. YOU have to continually call their "inbound only" customer service to get that information! If the inspector was a qualified mechanic, carrying with him a CarChex approved labor rate resource, he should be able to make the determination on sight, instead of taking pictures, going back to the office and reviewing the repair, with whom ever he reports to, in order to make what appears to me to be a simple decision.
I went online and ask for quote on extended warranty. They called quickly the first price was about $4800 and you seem to always get transferred to a manager. This manager was extremely pushy so basically I hung up. They kept calling. After about the fifth call I told them what I would pay period, again put me to a manager, remember this is fifth call from them. He says he will take my offer to the CEO, comes back three minutes later and said he got it for me@ $3000. Just to note this vehicle has a branded title. Bottom line they wasted lots of my time, I got the price I wanted, to much effort expended. On all five calls told them the same thing. Bottom line get ready for high pressure sales, but remember you can always get a lower price if you are willing to waste some time.
The product is very comprehensive although it is more expensive than the others I looked into. My mechanic had the final say in which plan I went with and Carchex came out on top. Only downside would be the sales process. Once I made initial contact they were relentless in calling until we got the deal done. Overall I'm pleased with the experience.
Quick and easy super knowledgeable agent that had great coverage quoted in lightning fast moment easiest part of buying a used car. Fair price, I hope to never need the coverage but hope using it is as good as the experience of signing up
Strange process not like anything that I asked about when signing up over the phone about the ease of possible cancelling my contract within thirty days. I call it a run-around answer. After jumping through the hoops and getting a Notary to sign an affidavit that I actually found out over my own efforts to call that that was not really necessary.
When I called to inquire about extended warranties I dealt with a knowledgeable helpful and kind customer service rep named Leon. He talked me through the different packages and also sought another service rep for the person who reffered me in order for them to receive their referral bonus. Thanks again for your help Leon.
Overall,I'm satisfied with Carchex. I did file a claim last year,I wasn't happy about the way your service works when it comes to replacing parts.I had to wait 6 days for the part to ship to my auto shop.I was without my truck for 2 weeks. Between the time I file the claim, your company approving the work and the parts arriving,it became a frustrated experience.
I like that my agent listened to my concerns to get me to the policy I wanted. Being a single women I need to have that warranty that no matter what my car is covered and I will have a rental while it gets fixed. The price was a little high and almost made me pull away but they have a 30 day price match or money back. That's helped ease things.
Extremely pleasant experience. Skylar and James were awesome. They answered all of my questions and made me feel good about purchasing my car warranty.
Due to changed circumstances, we had to ask for a cancellation of the just issued policy.
The customer service rep, Tshaun, and Refund manager, Adam were most courteous and
Helpful.
I would recommend this service to others.
I am really happy with the customer service that was provided by Williams (Billy) Powers in my time of inquiring about the warranty & quotes provided. He was very knowledgeable and gave me the space and time to make my decision on what warranty I wanted. I would definitely recommend Carchek to my friends and family who inquire about warranty for their car.E
The complete process (research, contacting, purchase was excellent, very easy and a quick process. All individuals that I spoke with during this process were very professional, helpful and a joy to deal with. I have not used the services as of this writing, but hopefully that process will be as enjoyable as the purchase was.
I was able to talk to two different representatives and between the two, we figured out which was the best coverage for our car and budget. I actually enjoyed this experience and the two young men who helped me were knowledgeable and didn't push me to buy a particular plan, but did explain the difference between the plans and helped me choose the best one for me. I'm still holding out for the crab cakes, Daniel... ;)
I needed coverage for my car and I spoke to one of the representatives who helped me along the way of getting the coverage I needed for my vehicle. She was polite and explained in detail the options which I needed to have. She helped me set up my account and payment schedule. She was a joy to do business with. Thank you.
I walked right in and got the car I wanted, and no salesman to bother me. I will always want yo buy a car like this. Great price and no crap
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members