Carchex

I purchased their extended warranty in 4/19. Paid 170.00 per month never used it until 5/20 just to tell a reputable car dealership that their not paying for anything. With no reason why, called and called and still haven't spoke to anyone yet. Rented a car because it's in the warranty as reimbursement. Ended up paying out of pocket at the dealership and for car rental. Someone needs to contact me asap. I want a refund. If your thinking about this company don't do it. Those commercial are bogus and full of crap.

I thought i was buying a plan that covered the essential to a car running and find out that i did not. Talk to a manager who pretty told me i did not know nothing about my car or any other car. He told me that i am not a mechanic and i did not put my car on lift to find the problem. My call was base off of why one thing was covered and other things surrounding that component was not. I did not and still do not understand that. In this back and forth he then tells me all i have is Deluxe package. I did not know there was know that there was two additional package above the deluxe. After i hung up and tried to call back to cancel and get my money back, no one answer the phone except one guy who claim he could not help. I am furious and feel like i have wasted money on a scam

Carchex denied my claim for replacment of faulty fuel injector,told me that because DIRT fouled it.
My mechanic told them that injector was clogged and could not be cleaned out and NEVER said the word dirt,I told Carchex that and said it seemed to me that whoever handeled the claim used the word dirt which voided my claim.
Asked that knowing calls are recorded to please listen to conversation between my mechanic and their guy and to also send me a copy.
The people were very rude and tried their best to railroad me so I let my credit card company know this and yanked the five $99.99 charges that I paid them and was told by them that their legal team will call me every day to collect the yanked charges,I said, " bring it on"
Never will I buy this type of hyped up warranty that is designed to line the pockets of these so called companys
Stuart Kinsman

If you chanced upon this company while searching for a job, my only advice is don't waste your time and stay away. This company provides poor benefits to employees, and the salary is laughable too. Also, most of the people they hire are inexperienced. I'm fine with people new to the industry since we all started from there, but for some reason, the company likes hiring people who are just clueless. This makes the tasks more daunting to the other employees, despite not being compensated enough.

Pros: They will persuade you that they are the best and you are in good hands.

Cons: This company is a total scam. I purchased an extended warranty six moths ago, and when my car experience problem and brought it to the service center, however, Carchex denied my claim. They've even sent an inspector to verify the legitimacy of the problem and said they would not pay for anything because the problem is due to factory defect, but the dealer denied it. I lost a lot of money in this company. You have been warned, just stay away!

Not sure Carchex will post this review as I totally do not Trust them. After calling several Warranty companies we decided to go with Carchex as they talked a good game. We have never been so disappointed in our lives... after first three claims were rejected we put the money out ourselves. Then the engine on our 2011 Malibu blew. We took the plan that was said to cover repairs such as this. Car chex denied our claim. We called to speak with some one and was not only transferred several time but put on hold for over an hour.it was only when we complained to the Better that a manager contacted us and said he would look into this matter and get back to us... one week later we are still waiting. Please be vigilant and look into other companies. Carchex will cost you money and their customer service is the worst we have ever experienced... would not recommend this company... even to y enemies. No one deserves this type of treatment!

I purchased extended warranty through Carchex. Come to find out they are crooks. My trucks check engine light came on and I took it to the dealer. The dealer said turbo was bad and need a new one. I called my warranty company Carchex and what an experience. The truck sat in the shop for three weeks waiting on an adjuster to come out to verify the turbo was bad. 3 different adjustes came to look and all said different things. Long story short Carchex did not pay or fix anything. I lost so much money and time. If I just paid out of pocket I could have been back on the road the next day. Now 3 weeks has gone and missed several days of work. Had to pay for rental car. I am so pissed off and frustrated with Carchex. Please be careful with this company. They will Robb you. Shame on Carchex. Taking hard working individuals money. May GOD have mercy on you people.

So the outcome of the claims inspector's review was to deny any and all coverage because the cause, in his determination, was an uncovered part, the serpentine belt. So just how did he arrive at that conclusion instead of considering that the belt was first damaged by a covered part, like the compressor pulley seizing or binding? Also, when asked for a copy of the report to review for myself how that conclusion was made, I was told that the report is proprietary and unavailable to the customer. I could, however, submit such a request in writing, and, only if honored, would take up to 30 days to get it. I did have a pleasant conversation with a representative from CARCHEX, but he was not able to override the decision of the claims administrator, Assurant, in denying me the ability to receive a copy of the inspector's report. Funny, I thought Assurant works for CARCHEX, not the other way around!

I went online and ask for quote on extended warranty. They called quickly the first price was about $4800 and you seem to always get transferred to a manager. This manager was extremely pushy so basically I hung up. They kept calling. After about the fifth call I told them what I would pay period, again put me to a manager, remember this is fifth call from them. He says he will take my offer to the CEO, comes back three minutes later and said he got it for me@ $3000. Just to note this vehicle has a branded title. Bottom line they wasted lots of my time, I got the price I wanted, to much effort expended. On all five calls told them the same thing. Bottom line get ready for high pressure sales, but remember you can always get a lower price if you are willing to waste some time.

I simply did a search of the most reliable auto warranties since my current warranty is about to expire. I found, after speaking with reps from three companies, that CarChex offered the best coverage at the last expensive cost. The rep I spoke with, Sara Newton, was very informative, polite, helpful, and professional. The choice was easy after three days of getting quotes.

If the duration of my coverage is as good as the process to obtain coverage, I believe that I will be more than pleased.