Carchex Reviews Summary
Carchex has a rating of 3.6 stars from 198 reviews, indicating that most customers are generally satisfied with their purchases. Carchex ranks 3rd among Car Insurance sites.
Carchex denied my claim for replacment of faulty fuel injector,told me that because DIRT fouled it.
My mechanic told them that injector was clogged and could not be cleaned out and NEVER said the word dirt,I told Carchex that and said it seemed to me that whoever handeled the claim used the word dirt which voided my claim.
Asked that knowing calls are recorded to please listen to conversation between my mechanic and their guy and to also send me a copy.
The people were very rude and tried their best to railroad me so I let my credit card company know this and yanked the five $99.99 charges that I paid them and was told by them that their legal team will call me every day to collect the yanked charges,I said, " bring it on"
Never will I buy this type of hyped up warranty that is designed to line the pockets of these so called companys
Stuart Kinsman
My experience with carchex with Mr. Dunn was great, I haven't actually used the service yet but I am hoping that they will provide everything that we discussed over the phone.
Called to buy the extended warranty!
Extremely pleasant experience. Skylar and James were awesome. They answered all of my questions and made me feel good about purchasing my car warranty.
I really am Happy I chose Carchex They saved me lots of money with their 18 months payment plan.
Carchex had great ratings and good price.
I thought i was buying a plan that covered the essential to a car running and find out that i did not. Talk to a manager who pretty told me i did not know nothing about my car or any other car. He told me that i am not a mechanic and i did not put my car on lift to find the problem. My call was base off of why one thing was covered and other things surrounding that component was not. I did not and still do not understand that. In this back and forth he then tells me all i have is Deluxe package. I did not know there was know that there was two additional package above the deluxe. After i hung up and tried to call back to cancel and get my money back, no one answer the phone except one guy who claim he could not help. I am furious and feel like i have wasted money on a scam
Was treated with respect and courtesy. No sales pressure or push to buy.
Great coverage
Horrible! I put in a claim and never heard anything back. Was put on hold for more than 2 hours each time just check status of a claim. I spoke to two managers at 2 different shops and they both said Carchex is one of the worst. I am still on hold 3 days later trying to cancel. I think the Pat Goss hold music is meant to make you hang up as it repeats the same thing over and over again!
I purchased their extended warranty in 4/19. Paid 170.00 per month never used it until 5/20 just to tell a reputable car dealership that their not paying for anything. With no reason why, called and called and still haven't spoke to anyone yet. Rented a car because it's in the warranty as reimbursement. Ended up paying out of pocket at the dealership and for car rental. Someone needs to contact me asap. I want a refund. If your thinking about this company don't do it. Those commercial are bogus and full of crap.
This company is horrible. Paid over $3000 for my warranty, however every time I needed their help, I was told the part was not covered. Even told me that I purchased a out of date warranty when I pointed out what was covered on my silver plan. Horrible horrribe and true liars...$tau away from this warranty are you will be sorry you wasted all you money... Horrible
So I bought a warranty with this company without doing my research, and had nothing but the worst experience. They deny your claim and refuse to refund you for unused warranty. Their salesperson and employees working for them are complete liars and never seem to be happy when talking to customers. This company should not stay in business.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lisa,
Thank you for your review. Unfortunately, we only have your first name and last initial to attempt to locate your account and reach out to help. We have multiple accounts matching "Lisa E." If you could please give CARCHEX a call at (877)227-2439 Ext. 6002 we are more than happy to look up your claim and help.
While CARCHEX does not approve or deny claims, we can reach out to your claims administrator on your behalf and ensure the claim is being adjudicated in accordance with your coverage terms.
Best,
CARCHEX Customer Service Team