Carbon2cobalt

Just being fair since I see negative reviews, I actually sent an email 10 hrs after I purchased a black hoodie and asked them if they could cancel my order after reading these reviews, since the item had not shipped. Did not get a reply but it was shipped 5hrs after that. I ordered on monday evening 5:30pm and it was on my doorstep Thur morning. I live in CA, so same state as them, but it was fast. It looks like the picture, thinner as some have said, but I guess thats hard to convey in a picture. I am happy with purchase. More expensive than what I would usually pay for something, but I just wanted it =P

We have ordered gifts a few times from Carbon2Cobalt and been very satisfied. We particularly like the comparative uniqueness of their items. People who have received these items as gifts report good fits and no issues with quality.
We did experience a delay in shipping this Christmas and we were notified, but the item did arrived a few days after Christmas. I wasn't surprised at the delay based on the supply chain problem we have all been experiencing in the last half of the year.
I plan to keep ordering from them. I have certainly had worse experiences with other more high profile vendors! I would gladly provide proof of purchase but since I'm not in the habit of saving receipts for items I am not returning and I don't take pictures of the gifts I give... you'll just need to trust me!

Have made several purchases from this company. I'd say more than 1/2 the time I've been disappointed in the actual color of the item I received versus the special filtering in their glossy catalog. See the accompanying photo for an example. Glossy tobacco color of jacket in the catalog versus actual honey color of the jacket in the background. Due to the high cost of this item, this was one that went back. Not certain who this jacket was cut for, either. Must be a pear-shaped individual, because the waist seemed quite a few inches larger than the shoulders.
Customer service was a pleasure to deal with, and the return was done quite easily with no muss and no fuss.

I wish I could say something about the quality of the clothes, but I've never received my order. I placed the order two months ago and still have not received anything. I've called 5+ times and they keep saying the order must be lost in the mail, so they shipped again. Still never came. Such a coincidence the package was lost twice and couldn't be tracked. Won't refund my order or the $20 I paid for shipping because I need to "give it time."

Bought 2 shirts in Nov 2021 from Carbon2Cobalt due to the fancy catalog they sent to our home without us subscribing it. The size is way off, quality looks cheap (made in China) definitely not worth $98/shirt as shown on the catalog. Return right away and have to contact them several times for a refund. After the 3rd weeks (proof of return delivery), had to ask our credit card company to step in and dispute a refund. Not worth the hassle.

Clothes are super cool and comfortable. But expect that 1 out of 5 will be defective. Expect when you send it back, you they will not have a record that you have sent it back. Expect that the item will not be replaced. Expect that you will have to call several times to get things straightened out. Expect that they will not give you a credit. Expect that they'll offer free two-day shipping even if you don't care when it arrives; you only care that it will arrive sometime in the same month. Example: you get a notification (picture attached) that your order has shipped and the notification itself even shows that your item has not shipped. In other words, expect really poor order fulfillment follow-through and you won't be disappointed. One more thing: expect high prices. That's one thing that C2C does follow-through with.

I can't believe all the negative reviews for Carbon2Cobalt. Makes me wonder who is writing them.

I've made 6-7 purchases from them and I've had all good experiences. I love the quality and unique style of their clothing. I returned 1 item (shoes) because they did not fit well and I had no problem with the return.

My only complaint is with their shipping, which is terribly slow in this day and age where everyone else ships next day or 2-days. C2C ships via Parcel Select, which is a partnership of UPS and USPS. That is a TERRIBLE service. There is no way to track the specific status of your package, so you are left to guess when it might arrive. It always does but it takes forever. Despite that, I give C2C 5 stars for their high quality and great style.

I ordered a shirt for my husband on December 2nd. They it would ship on December 16th. Still hasn't shipped as of today. Now my email says they can't guarantee a Christmas delivery. I have been calling for two days to check on my order or cancel if it can't be here by Christmas. I have been on hold for 30 minutes twice and no one can help me. I have been a customer for several years now, but I'm done. Please be very careful using this company.

I was leery of ordering because of the negative reviews, but did and was very pleased with the quality and feel of the shirt I ordered. The price is a little more than I'm used to, but it was worth it. I just ordered 3 more shirts.

I placed an order. They did not include the Apartment Number on the order. UPS said they could not add the apartment number, only Carbon2Cobalt could do that. I called Carbon2Cobalt and they said there was nothing they could do about it, too bad. The package will just be shipped back to them. The rep would not transfer me to a manager (said they didn't have that capability?). Ridiculous. I will never shop with this company again due to very poor customer service.

Our credit card backed by GM automatically refunds any questionably charges then they go after the merchant. Once this happens and you get your money back who gives a s h t if they want to drag it out... it works

Why do we care if they have terrible return practices. We got our money back... their product line is terrible... dont fall for the professional photography in their catalogs... that's stategic and misleading... I put their catalog in my bird cage

I placed an order at the end of November, got 2 of the items but one was on backorder. After numerous calls and multiple billings to my credit card, they said the other item would be shipped. After waiting 2 more weeks, they said they would they item was shipped, but when I called back they said it was lost in the mail and they would just refund me. Don't waste your time. Order somewhere else.