CaratLaneReviews 493

This is the invoice breakdown given by these scammers and clearly anyone can see that wrong calculations have been done. Scammers working are so shameless and hopeless than they only send automated emails. This site is run by illiterates who cannot even do calculations properly. BEWARE OF THESE FRAUDSTERS

What a scam. They are charging $25 shipping for refunded and exchanged items. If you got the wrong size ring or a defective product they will charge you $25 if the order is under $300 to send it to them, and also $25 to send back to you once they exchange or fix it. Absolute highway robbery. I explained to them that charging $50 for shipping for an item that is $150 is not reasonable, but they refused to compromise.

I bought managalsutra just a month back in Diwali For my daughter I clearly asked for 20 inches mangalsutra she gave me 17 inch when my daughter wore itit was tight immediately when i came to know i rushed to Store and asked for exchange( it was unused) they told me that they will deduct 10% inches mangalsutra exchange so I asked for return where also staff made false commitment.
The item which i bought was costed ******* and the return amount which i god after 6 days is just 20k? I mean what is this within one month unused item got depreciated by *******/-? Are you people fooling customers
I will never refer anyone caratlane
Plus your staff is not responsive poor service

Really liked all the designs... too good service provided at home. Abul given great service and product knowledge is good

My overall experience with caratlane is great. The quality is really good. Also, I am very impressed with their Try at Home Service. Mr. Abul assisted me with it.

CaratLane Jewellery Consultant Abul has visited my home for trying Jwellery, he had good knowledge of all products, I really appreciate for that.
So over all service is fine

Try at home done by Abul, person is very poilte and nice, listen and answered all the doubts regarding product and services, had great experience.

It was great experience with Mr Abul presented and explained everything in detail,he has great design knowlege.

I have had a great experience with Mr. Abul's caratlane services. I bought jewelry twice and his behavior is great.

It was great experience with Mr Abul presented and explained everything in detail, he has good design knowledge.

I have been dealing with Caratlane from last 2-3 years now...but the service i got this time was super pathetic.

They have kept my diamond bracelet and its been more than 15 days now till now i have not got the exchange...they send me the message that the replacement item is out of delivery but that delivery never happened...I am chasing them on daily basis but all in vain.

Beware people...

Somashekar Representative was very Accommodative,polite and provided the best service. Thank you Carat lane.

The Executive Abul was of great help.
Was very patient and showed all the designs that were requested. Also he has an amazing knowledge about the prices and weights of each designs.

Shikha (one of the senior jewerly specialist), helped me place an order with Caratlane seamlessly. Highly recommend her. She was so approachable and easy to work with.

At the Caratline Civic centre branch in Delhi, we exchanged some old jewelry and picked up several new pieces. When it came to entering the deal in their computer software it was a disaster. They could not manage their own sale system to account for the buying of gold and selling of jewellery because the system cannot accept different carats! Finally we learnt that their sale registration can only take 10 items max per invoice. So multiple bills required (penalizing us for buying too many ornaments). However it must be said that 5+ members who spent time to overcome their software issues did their best. A store handicapped by poor software and / or training in its use.