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CanvasOnSale

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Ohio
1 review
1 helpful vote
Follow Tammra B.
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Dissatisfied
December 27, 2018

Order# US4A*******091
I received the pillow I had ordered for a Christmas present and it is damaged. There is a very noticeable blemish on the photo that is not on the original image also the zipper is broke and I'm unable to close the pillow. Not happy with product. Would prefer to have a canvas made with the image. Please respond as soon as possible.

Date of experience: December 27, 2018
North Carolina
1 review
1 helpful vote
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The quality was very good and they delivered my product on time. Everything was good just went I sent them a clearer picture. Wished the picture would have been a little better quality. Other than, I would do future purchases with them and would recommend them.

Date of experience: December 20, 2013
New York
1 review
3 helpful votes
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Poor quality product
October 3, 2018

I ordered and received a triptych. I have it for several months and it does not look right for two reasons. Firstly the colors in the picture are not the same (minor difference) as the panels and secondly and more importantly the panels are not straight. So when I hang it (from the top) the bottom part doesn't touch the wall. Therefore the triptych cannot be straight. I regret wasting money on this product.

Date of experience: October 3, 2018
Connecticut
2 reviews
0 helpful votes
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Fine prints
February 20, 2017

We like these canvas prints. We have four now. They look just as we expected. There's something appealing about the canvas print that just isn't there in a glossy photo print. The canvas prints are sharp in detail, rich in color, lightweight, easy to hang. I think they look more permanent, more timeless than a glossy photo. They arrive in just a few days. We like the no-frame look with the mirror edge it's stark and simple, making the image the hero. The "mirror" edge looks as though the canvas photo were wrapped around the edge, but it's actually just a mirror image of the 3/4" edge of the photo that is wrapped. These are fine prints, and we are happy.

Date of experience: February 20, 2017
Texas
1 review
14 helpful votes
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Emailed me saying item would be late... I must contact them NOW with a phone number where I could be reached TODAY. OK, I emailed back... for 3 days... and finally tried to call them on day 4... on "Hold" for 15 minutes and finally a recorded message said they were extremely busy so call back at another time? It was suppose to be a Mothers Day gift for my 92 year old Mother and was SUPPOSE to arrive on May 8th... 10 days AFTER Mothers day and Still no response! I am done. They have lost me as a customer.

Date of experience: May 21, 2020
Pennsylvania
1 review
0 helpful votes
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I ordered this mug and the picture I sent looks nothing like the mug, it looks extremely unprofessional, I would like a new larger mug free of charge with the correct picture (in full) or I would just like to return it and receive a full refund. Please advise on return instructions.

Thank you,
Betony

Date of experience: December 5, 2020
Minnesota
1 review
11 helpful votes
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I've placed a few orders for their neoprene masks. Each order comes printed differently and the material is different each time. They claim the masks are printed in America and you're supporting American works, but two of my orders came from Germany. However, those two orders were the best. The American printed orders have off colors and the material is not neoprene (maybe lycra). When I've contacted customer service it takes a week to even get them to reprint the order. Not receive a reprint, but to start the reprint.

Date of experience: August 24, 2020
Ohio
1 review
0 helpful votes
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Good Quality
April 6, 2015

I got a groupon for a canvas from this site. I had never used in the past. I was not sure of the quality. When I got it in the mail, it looked great. It was great quality and I noticed on their website they are not badly priced.

I gave a 4/5 stars because I had a small hiccup with the charging, apparently they are an international company and I got charged a fee by my bank. It was a very, very small fee, but it was never mentioned when I purchased. I told my bank, they said you have to contact the company. When I contacted CanvasOnSale, they said it was the bank. However, they were quick in getting me the refund and apologized.

Great product. Happy Customer.

Date of experience: April 6, 2015
Texas
1 review
0 helpful votes
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Pleasantly Surprised!
April 14, 2019

I ordered four 8 x 12" canvases of photos taken on a recent vacation. Although in general the colors of images on canvas aren't as vibrant as on glossy paper, I love this new way of displaying my photographs! The images were a good fit for the size canvas I ordered. Ordering the canvases couldn't have been simpler. Each arrived, packaged separately, within 2-3 days of uploading my photos. The price did not include what is needed to hang the canvases and one needed to pay extra for the hardware. And the shipping fee for each canvas was approximately $10, which seemed a bit high for the size of the canvases I ordered. Although I didn't choose how I wanted to edges to look, they were covered by my image, so no need for framing! Overall, I am very pleased with this product.

Date of experience: April 12, 2019
California
1 review
0 helpful votes
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Great Quality
October 31, 2017

I bought a photo blanket, it was a super soft faux fur blanket. My images on the blanket are printed so crisp. I was really impressed with the quality. I think I went with the smallest size, but next time I'm getting the largest size they offer.

Thank you for the blanket and for the quick turn around and delivery.

Date of experience: October 30, 2017
Illinois
1 review
0 helpful votes
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Worst experience ever
October 21, 2020

I never wrote a negative review for anything before but I am taking an effort to make others know. I placed an order for a large metal print. On the description it said that they will print directly on the metal (aluminum sheet). When I received the product, it was not according to the description because it was not printed on the metal rather it was printed on a sheet and pasted on the metal. The print quality is very poor and the colors are faded. All four corners were bent and the sheet pasted on it was already peeling off. I contacted them to return it and they said that I have to destroy it and send them a picture. I was not comfortable to do that because it is my son's picture. So, I requested them to send me a return label so that I can mail it back to you. They said they will not do that. I think this people are really cheaters and trying to take our money. I would never recommend this to anyone.

Date of experience: October 21, 2020
Tennessee
1 review
0 helpful votes
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While the price was fantastic and the turn-around time super quick, the quality of the canvas mounting was a bit sloppy. The photo/canvas itself turned out pretty good, but the canvas was not very tight on the frame, the staple job was very sporadic, and the canvas was not trimmed nicely on the back which made hanging more difficult than it should have been.

Date of experience: February 17, 2017
Canvas O. CanvasOnSale Rep
over a year old

Dear Debbie,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your canvasonsale-Team

Illinois
1 review
0 helpful votes
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I purchased a photo "blanket" through groupon. I thought it would be more of a heavier material like other fleece throw blankets are. When I opened the package today I was shocked that it was nothing but a thin piece of material (1 layer only). I payed $103 for a piece of printed material! It was for a Christmas gift and I am pretty dissapointed and would be embarrassed to give this for a gift. Thinking of sending it back for a refund.

Date of experience: December 3, 2018
Indiana
1 review
0 helpful votes
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Perhaps I missed something in the description, but I thought the canvas I bought (three HUGE pieces of the Boston skyline as a birthday gift for my husband, who is from there) would come already stretched/attached to a wooden frame. They arrived rolled up, and when I unrolled them there are bumps all over the pictures. I'm not sure if this is normal and will go away if I take it to a frame shop to have them stretch and mount the three canvases... but if I would have known they would arrive this way, I never would have bought them.

Date of experience: July 17, 2017
Canvas O. CanvasOnSale Rep
over a year old

Dear Caroline,
Thank you for your message. We don't have any of your contact data, so please write a short e-mail to satisfied@canvasonsale.com Please note your order number in the e-mail. We are sure we can find a satisfactory solution together. Your Canvasonsale-Team

Texas
2 reviews
0 helpful votes
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Quality
March 4, 2017

Gave as a Christmas Gift to a family member. They love the photo I choose and were very happy when they opened the gift. I only wish I would have ordered it sooner to avoid the rush fees and I wish I chose a larger size.

Date of experience: March 3, 2017
Michigan
1 review
0 helpful votes
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Just as I imagined!
April 9, 2018

This is the second extra-large canvas I have ordered from CanvasOnSale. I have been more than satisfied with the quality of the canvas, as well as the speedy delivery. I will definitely be a returning customer.

Date of experience: April 9, 2018
Michigan
1 review
0 helpful votes
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Amazing!
April 25, 2018

I was so delighted with the canvases I ordered. It was so simple and I was actually surprised at how detailed the pictures remained even after being enlarged. The pictures I submitted were just taken from an old i phone! I have already ordered 5 different canvases and will likely order more!

Date of experience: April 24, 2018
Wisconsin
2 reviews
1 helpful vote
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I was a little worried about the wood frames of canvas and their resistance, but as I received my canvas, I can see the quality of the wood is excellent. I can say the same for all materials and ink, too. Really great quality canvas.

Date of experience: May 31, 2013
Missouri
1 review
0 helpful votes
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I ordered a canvas of a picture. The canvas is fine and looks nice. However the canvas was wrapped only once is paper. The box it shipped in was flimsy and beat up. I also ordered hanging kit and all the parts were loose in the box. I was lucky that I opened in the kitchen as all the little screws and such landed on the floor. I had a Discount on this but I probably wont order from you again. I would have bern highly upset if I had paid full price.

Date of experience: March 1, 2019
Canvas O. CanvasOnSale Rep
over a year old

Dear Beth,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasOnSale-Team

New York
1 review
0 helpful votes
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Excellent quality, quick delivery, very inexpensive, would highly recommend to anyone looking to purchase a canvas photo. My picture that I sent to have made to a canvas was actually a picture of a picture and I cannot believe the perfection and quality!

I am one very satisfied customer!

Date of experience: July 10, 2019

Overview

CanvasOnSale has a rating of 2.7 stars from 1,220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasOnSale most frequently mention customer service, several times and photo blankets. CanvasOnSale ranks 10th among Photo Printing sites.

returns
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