Emailed me saying item would be late... I must contact them NOW with a phone number where I could be reached TODAY. OK, I emailed back... for 3 days... and finally tried to call them on day 4... on "Hold" for 15 minutes and finally a recorded message said they were extremely busy so call back at another time? It was suppose to be a Mothers Day gift for my 92 year old Mother and was SUPPOSE to arrive on May 8th... 10 days AFTER Mothers day and Still no response! I am done. They have lost me as a customer.