CanvasOnSale

I ordered the magic mugs and used a Groupon. I got one red and one blue. The red color didn't cover the pictures at all they could be seen clear as day through them. The blue covered a little darker but you could still see the pictures. The whole idea is to have to add hot water and watch the pictures appear as the color fades. Very unhappy with this product. I have gotten magic mugs from another company in the past. I will go back to that company.

I purchased two 48" x 36" canvas giclees from this company and both of the stretchers were warped, had footprints on them, were not appropriately supported, and were composed of very cheap material. I tried to fix them myself, but they were so damaged they will need to be re-stretched on a quality stretcher. The company contacted me and wanted to make things right. I was interested in their offer as I was donating one piece for a charity event. They decided to hide behind their return policy after contacting me, stood behind their low-quality materials and poor craftsmanship, offered me a publicly available coupon code as recompense, and the code they offered was a worse deal than the Groupon offers they currently have available. Avoid this scam of a business and invest your money in a print vendor who focuses on quality over quantity.

I ordered a 16x20 print and the print was stretched crookedly on the frame. I also received someone else's order. I have called numerous times and get an automated message that promises a return email in 24 hours. I emailed and have been waiting for 5 days. NOTHING. I want my money back and this company has no interest in helping their customers and fixing their errors. Does anyone claim this canvas? I have tried many times to upload a photo of the poor quality canvas and this website keeps saying that it is not in JPEG form and it is!

I have order a canvas with a personal photo print and all i received was a canvas with some mithical map on it. I tried reaching out to the customer care over phone and via email but to no avail. They make you pay for shipping too and in the end this is what you get. When you call, their phone lines play some call hold music for about 30 mins and then cut you off. Same thing happens when you redial. No i am not sure how to get my money back.

Thank you for your service. My order was processed quickly and received in a very timely fashion. I also appreciate your communication throughout the process with updates often. The overall quality of the canvas is good; however, I am disappointed that it is not backed and did not come with a hanger on the back. The thickness of the canvas is thinner than another one I had done (with another company), so I was disappointed that they did not match. The price discount was wonderful. I am proudly displaying our picture on the wall of our home! Thanks again

These are very flimsy. The wood borders are extremely thin and have no weight to them at all. Print quality is good but not great. They encourage you to reach out if you are not satisfied which I did, but they didn't get back to me.

I placed the order weeks ago, same time I ordered a canvas from canvas on demand. I got the canvas from the canvas on demand while the canvas I ordered from here via Groupon is not here yet. Initially sent via UPS but got delivered to USPS who in turn will deliver to my house. Up to this date, I did not get my two orders.
Another issue I have, I purchased two voucher from Groupon, one price is $45 and the second voucher cost me $54. I do not get it.
I sent out an email, no response, the auto reply is no help. This is very frustrating. I wish I can cancel and get reimbursed to save me some headaches on making arrangements with friends to come by and waiting for this order to arrive while I'm at work.

Our first print had a caption that was double printed on top of itself. I sent a picture of this mistake and was promptly sent an email reply saying that I would get a replacement. The first print only took about 1 1/2 weeks so after the 2nd week of waiting for the replacement I reached out asking for status. I was told it was still in production and this happened several times thereafter for over 2 months. Nearing the third month I asked for a full refund but was told that they could still get that replacement print out to me if I followed a very specific set of instructions that were never outlined to me when I was first told that they would get a replacement to me. Another week goes by and the replacement arrives only to have a spelling error. At this point I chose to go with another vendor and not deal with them ever again.

I was told I should have been more careful but I could get a replacement. Then I was told to send photos. I have sent the photos 4 TIMES in the past 2 weeks and they will not reply. So basically they told me I was at fault but they would send me a replacement. Then they requested photos which I sent several of and you can clearly see the jagged edges. Now they just won't reply. Terrible customer service. Go to Costco for a beautiful print that is actually on metal. Coscto or any other place will treat you like a paying customer if your item is not up to standard. Don't buy form this place!