Impossible to get in touch with this company to resolve an issue. I ordered a canvas on 12/11/18 and a confirmed ups label was created to be shipped on 12/13/18 with a 12/18/18 delivery date. It's now almost 12/22/18 and it still hasn't been picked up. I have tried calling numerous times and it sends me to an automated music recording that disconnects. I have also sent numerous emails explaining the situation, hoping for a resolution and yet again - no response. I'm so disappointed that I paid for a product that was promised a Christmas delivery and now I'm not even sure I will ever receive it. :( Unnacceptable service regardless of the season.
Ordered some stuff which I received and was happy. Then received someone else's pictures... have called numerous times and get music or message that they're closed for the bank holiday on days that aren't bank holidays. Sent e-mails for 3 weeks asking for help and got NO Response. Still haven't received my pictures and don't know what to do with these other people's pictures. Shame on them for treating a good customer so poorly. I will tell everyone to go elsewhere. And I hope the people with my pictures are as mad as I am. Seriously people... go elsewhere where you are taken care of.
Company canvasonsale surprised me in a good way, because I wasn't expecting to receive something so beautiful for such a low price. My frustration now is transformed into admiration. Good thing about canvas is that they look on most of the wallpapers in my house. I bought few for bedroom, but afterwards realized that they can be placed in a hallway or any other empty wall
Brad
I enjoy accurate overall look of the site, it looks professional and attractive. The prices aren’t lowest but pretty cheap comparing to other shops. Canvas is amazing for the paid money. I recommend canvasonsale and definitely will suggest this website to my friends. Thank you!
Still havnt received my photo magnets-ordered on 11/28. And they won't give me a refund until I receive them. They were supposed to be a Birthday present for my brother. Never again will I order from this company. Lots my money-no product just money out of my pocket gone.
After a lot of back and forth, my issue has been resolved to my satisfaction. They refunded my credit card duly and even offered a voucher for all my trouble. The quality of their work is great, my canvases are beautiful. In the future, I will be careful to ensure I place any orders correctly the first time since I know trying to get reach them is difficult. In the end, they get 5 stars for the canvas quality, 5 stars for speedy delivery but I can only give them a 3 for communication. I know if they correct that issue, they would be 5 stars all around from me. Thank you Canvasonsale for rectifying my orders!
I not only provided all of my contact information, including cell phone and e-mail, there is still $192 charge on my Amex Card for products I did not want. Thus far I have paid $31 for a groupon that entitled me for two canvas pictures. Then $14.90 for shipping cost from Canvas on sale which were included as part of the groupon which they should not have charged. A charge for $29.80 which Canvas on sale reversed instead of the $192.00 which is the charge that should have definitely been removed. I received three canvases, two which where all I wanted with my groupon and one extra which I did not want and told them so. Since they sent it, I must keep it. The charge that should have been totally and completely reversed was the $192.00. Even with all my contact information which I provided per their request on sitejabber.com the charge has not been reversed. If my problem is solved I will remove this review, however, it will stay here as long as I am not refunded the money's they charged against my credit card. Anyone reading this review beware. There are plenty of other more reputable sites to order from which will help you with your issues over the telephone and on line. This is bogus that you have to use another site to try to communicate with Canvas On Sale. And please Canvas on Sale, if you reply we don't have your contact information. Yes you do as I sent that to satisfied@canvasonsale.com as soon as you requested as a result of my first review!
I was a bit sceptical when ordering a Super Plush blanket for my daughter's birthday. Printing on fabric? What resolution? How clear would it be? I wanted to print some of my photography, but much of it is Astrophotography -- how will stars turn out? Answer -- AMAZING. The starfield was CRISP. Of course I uploaded a huge pixel image, several hundred Megabytes in size. I was very surprised by the clarity and color reproduction. It would be helpful if they listed the Maximum resolution for the best print possible. Not sure what their limitations are for definition on fabric, that would be useful to have for image processing prior to submission. I ordered two blankets different images, super impressed by the quality and softness. Hopefully the color will last years into the future. Photo of product received.
Had a canvas made for my husband and a good friend. They both look pretty proud of their turkeys they shot on opening day. My husband loves his and we haven't gotten a chance to give the other one to his friend but I'm sure he will love it also.
I had ordered a canvas from yall last year. Turned out good so I ordered another one this year!
It looks terrible, the picture is off center, heads are cut off... Why wouldn't anyone notice this before mailing it out?
I have sent several emails trying to receive the correct canvas with a centered photo and for some reason Noone is helping me get this issue corrected. It is supposed to be a Christmas present.
Can I please have this photo remade or get my money back to go somewhere that will make it correctly attached is the photo I need.
Also attached is the photo that was printed all. Wrong
The clarity of my canvas print was very, very nice at 36 x 24 size even though I used my iPhone 6 to take the picture. It was shipped next day and arrived here a week later. Based on the special discount offered I' immediately ordered two more large canvas 36x24 and 40x30 which were processed at the same speed and will be receiving them today and tomorrow. Hoping for the same great quality.
I ordered 3 blankets not one came in. I tried to call, you can't get through. I emailed them over 4 times no response back. Horrible horrible horrible! These were supposed to be presents for my family and they never came in the mail.
Their website states high quality and vivid photos... I ordered 2 canvases and both are very poor quality. Both were way darker than the original photos and even look stretched. I sent in 2 professional photos that I had copyright rights for and both of the canvases were like a dark orange/brown color. I was looking forward to receiving these canvases only to be disappointed when opening the boxes. I guess the statement holds true... you get what you pay for:-( I was mostly upset at their misleading statements of quality on their website.
I have loved every canvas photo print I've ordered and received. Every photo I've chosen has been printed with perfect charity and crispness. The quality of the canvas has been excellent. I've chosen a stretch format with both widths of the under wood frame. Personally, I think the thicker frame looks more formal but I still love the thinner frame as well. They have shipped in a very timely manner as well. I highly recommend CanvasOnSale.
I ordered from the Groupon months ago. I also had a lot of difficulty using their site with the code and experienced poor customer service, but eventually it went through. Weeks went by... nothing. I ended up moving out of my old place and they contacted me by email some time after saying my address wasn't valid. I gave them a new address but they had already thrown away my order. They made no attempt to offer me a replacement deal or order. 0/10 completely unprofessional.
Quality of print is great.
Either the would frame or my wall is not straight as the frame won't sit exactly flush.
Fairly easily disguised, if I had the chance to buy a canvas for the living room wall all over again I would definitely do it.
This was my first order with CanvasOnSale and let me tell you, "their excellent work blew my husband and I away!". We were astonished by the attention to detail and their overall excellence in reproducing two(2) of our photos onto canvas. I can't say enough about the end results! I tell everyone who wants a photo on canvas to try CanvasOnSale because they certainly will NOT be disappointed. Kudos to you CanvasOnSale and for the awesome work that you do -- a million thank yous from me to you!
Venita Farrow
Definitely had a good purchasing, redeeming, uploading, designing experience. Received my canvas at a good turn around rate. But Im a little disappointed that I wasnt able to hang it up right away because there was nothing attached to the back to easily hang it. No holes, no brackets, nothing. Now I have to worry about. Other than that, it looks good.
I ordered two canvas portraits recently and am going to be ordering another soon. I have found good deals on groupon and was surprised at how fast I received my portraits and they are in excellent clarity.
I bought a groupon and was hoping it would come out okay but it exceeded my expectations by far and the turnaround time from ordering to receiving was extremely fast. I will most definitely be ordering again.
Bought through Groupon. Shipping more expensive than actual product. I wouldnt have purchased if Id read the fine print better! That being said, the 8x8 canvas is beautiful and high quality. It was packed and shipped carefully and arrived in perfect condition. Paid about $15 per 8x8 canvas. I purchased 5.
Overview
CanvasOnSale has a rating of 2.7 stars from 1,220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasOnSale most frequently mention customer service, several times and photo blankets. CanvasOnSale ranks 10th among Photo Printing sites.
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"Dear Dorri,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to complaint@canvasonsale.com. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"