Ordered 2 of their facemask back on May 25. For 2 weeks the tracker had it being in production, then its now back at just arrived to them. No one ever answers phone. A bot answers reviews with no help offered. Probably should have read reviews before ordering. Keeping fingers crossed though that im wrong. If I am i will update/ write a better review.
Why, oh why didn't I google reviews for this site before I spent $78 to get a canvas made?! Someday I will learn. Yes, count me in with the other ripped off, angry people who were scammed by a pretty website! I ordered mine a month ago, still haven't seen it. Phone rings and rings, no pick up. One email answered a couple of weeks ago apologizing for an equipment breakdown. I filed a claim with PayPal today. Hopefully they can do something to restore my trust in humanity! At least I feel like someone is in my corner.
I am so very over the moon happy with their product! It turned out much better than anticipated. I ordered 30x40 and it's fantastic picture quality amazed me. Will recommend this company highly and I received canvas in 3 days!
CanvasonDiscount turned my beach photo into a piece of art. I've had friends exclaim: Breathtaking... Stunning. All were taken on an android phone. It was so very easy to use and simply created magic. I love this and will use over and over again!
Site gives a 72 hour turnaround guarantee... Bull S&$%! Ordered a gift on the 15th this month, paid in full, no shipping notice, no response to multiple emails phone calls and I even tried reaching them through Facebook and phone! Nothing! F these guys!
Seems like the usual runaround... I have all the documentation, order number, PayPal payment, UPS tracking number, shipment date. They say they have no record of the order! I've been following their instructions as per their emails and keep getting the same response from them "unfortunately. Blah blah blah! Try again". I've tried 7 times and I've had it. Contacted PayPal with complaint.
Ordered dec. 7th. Cannot get a hold of them through phone, email, or facebook. No tracking number no items! But they had no problems taking my money! Will sit on hold for 10 minutes to getting up on. Have called already 9 times! This place is a scam!
STAY AWAY from this company! It is a MAJOR SCAM!
I ordered a canvas last month and it was supposed to be horizontal, but it turned out to be vertical (and the image is completely off center). And the thing cost $74! Well, so I thought... they actually charged my credit card $2 more, which sure, is only two dollars, but my invoice said $74.00 even. Also, it shows up on my bank statement as some German company, which at first alarmed me thinking someone had stolen my credit card. It turns out this German company sells canvas prints too, so they must be connected somehow. I am appalled by the service and the FALSELY ADVERTISED "100% money back guarantee." Sure, maybe they'll refund you if you can a hold of them. They don't respond to emails and their phone number is a fake (it either rings and rings or you just get a busy signal). Absolutely ridiculous, this company should be shut down.
Ordered a pair of large canvases from BestCanvas to try them out, price was reasonable (although after your first purchase they give you a discount code which massively discounts the price for future purchases - so you're left feeling like you probably paid too much) and the delivery was pretty good. Image quality is so so - the canvases look OK from a distance but if you look at them closely or from an angle you can clearly see the roller marks from the printing process - they're obvious. If you're looking to print your images to sell them I wouldn't recommend them, the quality isn't good enough. Don't bother getting the hardware either, it's overpriced for what you get.
As per their return policy, I followed all the instructions to submit a return and I have NOT heard back. I emailed several times and tried calling. No one gets on the phone, they just play music. No Customer Service. Still waiting over a week for someone to respond to my return request.
It is not clear on the website that canvas comes rolled. You have to put together the frame and stretch the canvas yourself. Frame was very poor. We ordered 1.5", so was 2.75" stapled together-very badly. Frame started to chip as we used rubber mallet to assemble. Stretching canvas and lining up was difficult with the stretch border. Had to be exact. Colors in print weren't exactly what I expected. Was not worth paying return shipping and getting partial refund. It will go in a guest room instead of place over fireplace, I guess...
A rating of 1 is too high. My product was delivered flawed. After a dozen emails back and forth, there's still no resolution. They claim that the pics I sent showing the flaws don't attach to my emails. It's absolutely ridiculous to waste any time or money on a company like this. I know thay they can see the problem but prefer to ignore it.
Wrote to them a few times -no response-had 3 prints made -large one fell of the hook they sold me and got damaged -the other 2 were washed out -why wouldn't they reach out before printing -poor quality and terrible service
I have ordered from this company several times, been happy with the website, software, price, quality, and efficiency at which my order was produced. Until the last order... I placed a Mother's Day order and have regretted it. I felt I had plenty of time, I didn't get concerned about the processing of mother's order, until 2 other gifts I ordered for different people had already been shipped & received. I tried to call the customer service number and waited on hold for over 30 minutes x 3, just to have my call dropped every time! I emailed stating I was going to reorder just in case there had been a problem, but only send one order to my mother. Suddenly I received 2 notifications that both orders were being shipped. She hasn't received anything yet but, I am very disappointed.
If it's an important gift, I wouldn't trust these folks.
I ordered a few canvases from canvasdiscout.com. Their site is well laid-out and fairly easy to use. The print quality is pretty good (slightly low contrast but you get what you pay for) as long as you provide a high-resolution image. My issue came down to their packaging and shipping.
Upon receiving my items, I noticed some damage (scuffs and warping). The canvases were not packed well in a box that had a good amount of extra space so the canvases were sliding around and causing significant damage. I emailed their customer service, provided images, and within a few days they were able to replace them for me.
Overall, a pretty good experience. This could have been avoided if the canvases were packed properly in the first place.
I've gotten several canvas's from these guys, and let me tell ya they are fantastic. Transforming my photographs and composites from ideas to canvas's that are going to last a long time is really a joy of its own. Thanks canvasdiscount!
My issue has been resolved in a very satisfactory way. I received a new copy of great quality and received it quickly.
I've received great product from this company in the past, however I am very disappointed in their customer service practice when there is a problem. I received my order (CAA*******100) and one of my canvases has a small split in it. I've e-mailed 3 times with photos of the issue and tried calling several times. No one has responded to my e-mail and I can't get a real person on the phone. Their message says to call them back later. This has happened several times over the last couple of weeks. I would like a replacement for the damaged photo and free delivery charges. Until I do, I would not recommend using this company
I was skeptical at first about ordering anything from this site since the prices were almost too good to be true, but I gave them a whirl and I was not disappointed. I got a variety of sizes with the 1.5 inch framing (no floating frames). The biggest I got was 30 x 20 inches and the quality of the print on the canvas was excellent - I had been worried that it was going to look faded or pixalated but it turned out amazing. The canvases arrived with UPS in about a week after I ordered them. Overall, I will be using this site again in the near future for more canvases!
The canvas is a bit thinner than I expected, but for the price this is fantastic! Once it's hung up, you don't notice anyway. You notice the quality of the beautiful print! The price is very reasonable for what you get. A wood frame behind the canvas, and a very clear picture.
I did have a problem with the first print I ordered, it was very large, and had some creasing, but I contacted the company, and after sending them pictures of the issue, they happily stood by their product.
I am impressed and will be ordering again!
The prints of canvases are beautiful, timely delivery (super impressed with how fast shipment was delivered) and the packaging was great. Totally worth it as these are life long investment so the quality matters. I was nervous with the purchase initially due to some of the negative reviews but took the risk to buy them. Will recommend and buy again.
Answer: Dear Jess, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!
Answer: Mine have always come within 1 week to 10 days, if not earlier.
Answer: I took about a week for four 16x16 canvases. Not sure if other types of items would require a longer processing time.
Answer: Odd request without any problem or reason for contact… Sounds kind of sad, hope someone reaches out to you but doubt a printing company is best for your success… Good luck to you!
Answer: This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint
CanvasDiscount has a rating of 3 stars from 1,059 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasDiscount most frequently mention customer service, credit card and tracking number. CanvasDiscount ranks 6th among Photo Printing sites.