I was given the wrong product, and then charged for two frames instead of one. Upon asking for the correct picture and/or refund, I was told to cut up the pictures to have any hope of receiving my money back. This is not how you keep loyal customers...over what a picture frame? Plenty of other services online, won't be using yours.
I'm a first-time customer for this business, I ordered my canvas on a Sunday it shipped on a Tuesday from Florida to Michigan and arrived on a Saturday. I was very impressed with the colors of the canvas and the quality of the canvas used. It was very true to the original photograph. I will be pleased to give this as a gift for a co-worker's birthday. I would like to order more products from this company before I could safely say yes, I would recommend this company definitely. But so far I really enjoy what I see.
I ordered 5 images from Canvas discount.
All 5 were damaged in one way or another.
They placed the canvas images in the same box, wrapping them only with bubble wrap. This created indentations in both canvas pictures which makes them unable to be used. I ordered an image on aluminum, which came instead on acrylic. Someone had dropped it on its corner, splintering it. Two other images were ordered on acrylic which came covered with greasy finger prints. The boxes that were delivered had no delivery instructions for special care (even a fragile would have been okay), and there was no order number or packing slip to be found. I wrote Canvas Discount immediately and included all of the pictures that the Q&A web page details. I have not gotten a response from them whatsoever. I am beyond frustrated and unsatisfied with their product and their customer service.
Have ordered 5 canvas pics. All are so beautiful, bright colors. Getting ready to order more. I am hooked.
Poor quality control and customer service. Ordered three prints on metal which i received in a reasonable time but got no order confirmation via email. All of the prints have imperfections like bubbles and dents making them unusable for display. Waiting to hear if they will allow me to return the prints and get a refund.
I have purchased several item from CD and for the most part have been happy , but twice I have received someone else's picture and another time received a more pricy photo in a smashed frame ...
QUICK delivery & GREAT quality! We ordered a huge size, and it came out looking amazing. I ordered a canvas, and I will definitely order from this site again.
Great service and a great product. I told a friend and now she wants one too! I can't believe how fast I got it. I'm very satisfied.
It's almost too good to be true, but it's absolutely true. I was really impressed with the quality, and the timely delivery of my canvases!
I can't tell you how happy I've been ordering from Canvas Discount. You can't beat the prices and the quality has been great for me. I plan to purchase soon...actually...in the next five minutes. Love.
They are fast with their shipment and the pictures came out perfectly clear!!! Love it!!!!!!!!!!!!! There is no place better than them!!!!
If you are an artist and need a fast print, order from these guys. They are cheap and fast. But, make sure you pay attention to the centering and the margins. On a couple of my prints, the bottom was cut off or wrapped around the edges-totally user error. I learned and the next ones were perfect. I only had one canvas come back wrong and they fixed it. Highly recommend
Good quality, arrived quickly. Light weight and easy to apply hanging mounts. I did not order this item framed so I personally had to set
I am very happy with my order and fast shipping. I will definitely recommend your company to my friends. Thanks.
My sister and I have both starting using canvasdiscount for ALL our photo canvas needs. We are more than satisfied! The printing of our photos is crisp, the colors are true, the prices are reasonable and the turn-around time is quick. We highly recommend this site.
The pictures came out better than I expected. The quality and clarity are beyond compare. I couldn't be happier!!
EACH year I make canvas prints of animals for the fundraising Gala to benefit our local zoo. I'm told that they are among the most desired items in the auction and for this I am grateful to CanvasDiscount. If the pictures didn't look so amazing, I'm sure they wouldn't raise as much money for the zoo each year. I'm coming back for more every chance I get!
Tip for consumers: look for the sales and use a large .jpg size when ordering. The reproduction is phenomenal.
The product I received, was of amazing quality, affordable, and fast shipping.. my favorite memory, captured in a canvas!
I was impressed with the quality , the ease of ordering , and how quick they shipped . I will be using them again for the "Vacation wall of shame "
This is my second time to buy canvases from Canvas Discount and each time I've bought two canvases. I am EXTREMELY pleased with the quality of the prints as well as the prices. Especially since each photo I've gotten printed was a photo taken from my iPhone X. I will definitely be buying from them again and again.
Questions & Answers
Q: “Canvas discount replaced my photo, and I would like to remove my comment--not sure how to do that.”
A: “at the top right of the REVIEWS page is an orange box that reads EDIT REVIEW. Click on that.”
Q: “Please tell me how I would know if my resolution is good enough for a clear picture, it does NOT notify you of that....”
A: “Dear Marci M! We thank you for your message. Every size requires minimum image resolution in pixels and dots per inch...”
Q: “Hello, I'm just wondering if customers are able to get a refund if their order turns out unsatisfactory? Thanks so much!”
A: “Dear Jess, thank you for your message. In this case we advise to direct this question to our customer support by...”
Q: “what frame does the 8X8 come on”
A: “Dear Robert, thank you for your message. In this case we advise to direct this question to our customer support...”
Q: “I cannot get any of my images to upload to this website. Every time I pick an image to upload it looks like it is...”
A: “Hello, I am truly sorry for the inconvenience. have you tried to resize the image it might be just a bit too large....”