Overall I am very pleased with the quality of acrylic prints. We've purchased more than a dozen over the past year.
However, I recently noticed that discoloration occurs where the mounting devices, whether provided by them or others by myself. I've contacted them about the issue, not looking for refunds or anything else, just wanting to let them know that there is a problem with adhesive leaking through to the photo itself.
After two email interactions, they offered me a 40% discount on future orders. They totally ignored the issue I raised. Needless to say, a 40% discount on acrylic photos that will become discolored in a year or so is not an answer to the problem.
They've been advised of the problem. They seem to simply want to ignore it.
I have to say that their canvas prints are great, and there's no threat of adhesive problems (so far, anyway).
For people wanting acrylic prints, beware...
I can't say enough about my experience with this company. I placed my order for 1 canvas on a Friday and it arrived on Tuesday. Now I have ordered 2 additional pictures to hang in my living room. Great product at a great price.
I ordered my order on Black Friday w guaranteed shipping by Christmas. The mailed one of the 9 canvas I ordered and have no tracking for the others. You can not reach anyone on the number listed because they are experiencing a high volume of calls. U stay on hold for 16 minute before the disconnect u every time. Email? Haha what a joke. They don't respond. Will be filing a claim w the better business bureau over my missing canvasses
My print turned out beautifully for a personal home piece. There were a few small resolution issues, which I recognize is an issue with the size print I ordered, but I used the image guidelines provided, so those could've been a little clearer. However, the webpage did warn me about it before I placed the order, and for my purposes it didn't need to be perfect, so I knew what I was getting. Overall, a simple, good experience.
No problems with money wire, ordering process or quality. There were no issues from making a payment till the moment when canvas arrived. I had a little stress when I paid my money, and for example will receive damaged canvas because it can happen during the delivery. But no, everything is fine - the quality, the delivery and the service itself. I'm happy
I had recently gone on safari in Africa and had ordered a number of canvasses in several sizes for a program I will be giving. I was
Extremely disappointed in the reproduction of my photos! The
Centering of the photos on the canvas was bizarre, cutting off
People's heads, cutting a lion off just under his nose; the quality of the canvas, the color reproduction and the finish were all very
Poor.
I had moved these canvasses to the trash pile, but my son suggested contacting customer service instead. Numerous calls
To that number were dropped or just a busy signal.
I had to learn yet again that "you get what you pay for" and this
Time the product was totally unusable! Do not waste your time or money here. There are better choices out there.
Ordered three 48X30 canvas prints with hanging kits. When the prints arrived, not only were they short by a half inch on one side and 3/4 of an inch on the other, they were all beat up because they didn't put any padding around the prints, only a VERY thin layer of plastic that was all torn apart upon arrival.
When I emailed them about the problem, they said they would reprint them and send at no charge. When the reprints showed up, they were also the wrong size and all beat up because again, they did not include any padding. They also tried to tell me the reason for the smaller size was due to humidity shrinking the wood which is complete BS. Even if that was the case, the canvas wouldn't still be tightly wrapped around the wood.
They also forgot the hanging kits.
I seriously don't know how this company has such great ratings. It's very clear that the people working there are completely incompetent and have no clue what they're doing.
I got my order 1 and half month late. The website says they ship within 2 days but definitely not true. When I wrote them to ask about my order, it took several days to get an answer and they announced me that my order was never sent... Very poor service all the way through! I will never order again from them!
WARNING. Do not order from this 4 inch scratches on each side of the face of the dog and a huge bump at the bottom edge. After waiting 3 weeks for it. I contacted customer service after being on hold for 15 minutes then was hung up on. Called back and finally talked to someone that i could not even understand. They said it was from the shipping company. Clearly in was not due to the packing was in perfect condition. It was from very poor workmanship. They should be embarrassed of such terrible workmanship. They then sent me an email with directions to destroy the canvas then send another picture of the destroyed canvas then they would send a reprint. By the time they would do this it will be too late as a Christmas present. Waste of my time. I ordered another canvas from a second company and received an Awesome product in 4 days. Good luck if you ever have to deal with this ridiculous company.
Canvasdiscount is great service. They have done their job well. I received my canvas in 3 days. Canvas is in high quality and the picture looks really natural. I feel very satisfied as a customer. Recommended service
After ordering my canvas print through bestcanvas, I decided to google the reviews and I was shocked to read so many negative reviews. I just wanted to share my experience because after having a really great experience with the company, I felt I needed to post something positive. Not only is the site easy to navigate and order, my print arrived in exactly 1 week from the date I ordered and it's awesome! I'm extremely happy with the print and can't wait to put it up!
I wish I would have done a company review search before ordering. Yes, the prices ARE too good to be true! I did not see any mention of DIY on the website & would have paid more for a finished product! The stretcher bars do not fit into eachother and the framing company I took them to, told me to scrap the gallery wrap and put them in a frame as there was no good way to stretch this canvas by hand.
I ordered 3 prints for fathers day gift and now am trying to figure out how to salvage a waste of money!
Do not order from here- pay extra to get a FINISHED product!
Well, first of all i did NOT know that i would have to stretch the canvas myself. I ordered canvas before from more expensive website and was never disappointed. However, i would not recommend canvasdiscount to anyone. Not only the canvas are not framed, the colors do not match the files i originally sent. At last, it took my product 10 days to arrive after the order. I wish i had seen all these reviews before using their website. Never again!
I was excited to find these deals for photos on canvas because it was cheaper than a 50% off offer a competitor advertised. I had been looking for a way to showcase some travel photos as art on my wall for years and was very satisfied with all my purchases- 2 different sizes, a total of 7. The colors were vibrant and the photos I had taken on my iPhone were not distorted or blurry. I only wish shipping could've been combined and the resolution I had could've been blown up bigger.
I bought off this site without reading any reviews. When we recieved a tracking number followed by no movement of the package I googled the reviews and became very worried. I thought I would never see my picture or if I did it would not be good or I would have to put it together myself as all the reviews suggests. I e-mailed them and didn't get an answer but our package arrived 2 weeks later (rather than 5 working days). I'm very pleased with it. The quality of the picture is very good and it was already put together for us. I guess the quality really depends on your photo.
For the Price, Canvas Discount is the BEST! I highly recommend using their service for your needs. They offer many different products and always offer discounts at certain times. Take advantage of them. The large prints I have gotten has opened my work to a lot of others. I thank them and will look to take advantage of their specials again and again. Cape May County
I’m a professional photographer and my colleagues with whom I used to work with recommended me canvas discount. I decided to order 30x24” and I was very surprised by the good quality. Colors are vivid, not blurred. I can choose from square, landscape and panoramic picture sizes according to my own picture size, to get the best result. I also liked that canvas is already stretched, so I don’t need to do it myself. I would definitely recommend others to try canvas discount. I was very satisfied with my canvas, and I’m quite nit-picky about this stuff. It was worth the spent money
Photo to canvas turned out exact. The photo I sent was a little dark and I assumed it would be auto-corrected or similar which was my fault and mistake. Obviously, they print the photo exactly as it is received, so make sure your photo is exactly how you want to see the finished product (brightness, crop, etc.).
I just received my canvas photos with black edging - they were all placed crooked, one had something spilled on it and had white spots. AWFUL is giving them credit - nothing I would ever hang on my wall I would be embarrassed. Walgrens did better. The black is not a good option it's awful - sometimes the black was on the canvas and sometimes the photo was on the black. If the images were wrong for this application they should have rejected them, not charge me and send junk. Maybe the other choices are better judging on good reviews. I will review again when I find out if they refund my $220.
Thank you for your feedback. We would like to apologize for the inconvenience. In order to process your complaint, we kindly ask for your order number.
Normally I am a very cautious internet shopper so it was completely atypical of me to decide to purchase canvases online... and go with the first site that came up on Google!
I decided to read the reviews on the site after receiving a decidedly unprofessional looking sales confirmation, and was dismayed by the reviews I was reading about Bestcanvas. So much so that I had written off the purchase just hours after ordering it.
Despite the reviews though, I have had nothing but a great experience with this company. They answered the phone each time I called and gave me the information I was looking for. They shipped my product out within 2 days of order, and my (really great) canvases arrived yesterday - 10 days after I purchased them.
Some people have had what looks like a horrible experience; my experience however was nothing short of great.
Answer: Dear Jess, Thank you for your message. In this case we advise to direct this question to our customer support by emailing us at info@canvasdiscount.com Our associates will answer your questions and requests as soon as possible!
Answer: Mine have always come within 1 week to 10 days, if not earlier.
Answer: I took about a week for four 16x16 canvases. Not sure if other types of items would require a longer processing time.
Answer: Odd request without any problem or reason for contact… Sounds kind of sad, hope someone reaches out to you but doubt a printing company is best for your success… Good luck to you!
Answer: This is the link I received in my email. I'm sure they will be more than happy to assist you! https://www.canvasdiscount.com/complaint
CanvasDiscount has a rating of 3 stars from 1,059 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasDiscount most frequently mention customer service, credit card and tracking number. CanvasDiscount ranks 6th among Photo Printing sites.
We are sorry that you are unsatisfied with the quality of the product you received. We want to make sure you get something that you are completely satisfied with. In order to process your complaint, we kindly ask you to send a short email to our customer service. Please also tell us your order number and attach a few photos of the defective products.