Ordered 2 canvases from them and both were lopsided and half an inch smaller than what their listing claims. They tried to claim product variation but product variation is millimeters not half an inch. The problem is not just that they are smaller but that it's half an inch shorter on the top corner and full size at the bottom so there is a visible leaning look to them. Completely unacceptable. Realized when I was looking at their site after that their product guarantee on their site only speaks about shipping times and not their actual work so I should've assumed the actual product would be mediocre. They offered a small discount for their mistake (they won't admit mistake just "variation") which is a slap in the face.
Had problem with previous order & they have bent over backwards to resolve issue & make me a satisfied customer I was very impressed with the quality and the speed in which I received my order. I will tell my friends about this.
Dear Desire,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I ordered a triptych (split) canvas from Canvas Champ, and there are several serious quality issues with the three canvases (of varying levels of severity) which make the canvas basically a piece of trash, it's too ugly to hang up on a wall.
On of the split pieces is so badly out of square, that from top to bottom there is over 0.5" difference from the bottom left to top left (and the same on the right hand side). This is very obvious when you try to align it with the other two pieces of the triptych.
Two of the pieces bulge at the top from the hard particle board underneath, which is also visible while hanging. As well, the hanging hardware (which costs extra to have installed with your order) wasn't even complete - one of the hangers is mounted backwards, and another is missing a screw.
I tried to open a support ticket, but it has been over a week and they have not responded. AVOID!
Hey Roxanne,
Greetings from Canvas Champ!
I apologize for the inconvenience caused to you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I can see that we have missed in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on the firm feedback to the management team along with the production team to improve our quality of service as per your expectations.
Once again please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ
Print quality is excellent and and canvas quality is also good floating frame is really amazing it gives a wonderful look to your photo and as the picture size was big so packing was done in a box perfectly so I liked it very much and you can go for it without having a second thought
Dear Kunal,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards,
Canvas Champ.
The shipping time was accurate and tracking gave me day to day updates of where my package was. The picture quality on the canvas is very good and I am very satisfied with the finished product. I know there are a lot of bad reviews here but I had a great experience and would buy again
I ordered a metal print which was a little smudged when I received it. They initially offered me 15% off a future purchase if I was okay with the mark, but after pushing back, they re-did the order and replaced it at no cost. It looks great now.
The customer service was very quick and helpful.
Dear Colin,
Thank you very much for your positive review, it matters a lot to us. Your kind words are truly appreciated and valued. We will continue giving such services consistently and with an assurance of 100% customer satisfaction.
We appreciate your future business with us. For any future requirements, feel free to contact us, we are always happy to help you.
Warm regards,
Canvas Champ
I ordered two canvas prints for my son and his family. This was his first experience with Canvas Champ, and they were all very pleased with the beauty, quality, and the packaging of the prints. Canvas Champ just gained new customers for their future print needs.
Hi Roy,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
What I don't like, You should be able to add all the canvas's you want with different pictures at once instead of one by one. It is not clear on your website that a proof is part of the process. I could not see the lyrics on top of the photo. I had to use the chat feature to understand the process. Please fix this! I give 5 stars because I receive a very nice quality!
Dear Drew,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I've had pretty good success here. I'm pleased with the prints, the ship packaging was fantastic for large prints. My only complaint this last time was that the wood used for one of my frames was a bit warped. I was pretty concerned at first, but once I hung it, the warping was less noticeable. Time will tell.
Hi Stacey,
We appreciate you taking the time to leave us a review. Your feedback enables us to provide better service to everyone.
Please share your order details along with the images of the product you have received from us at cs@canvaschamp.com to have this taken care of.
Please be assured that the next time you shop with us, you will be 100 percent satisfied with the product.
Thank you again.
Warm regards,
Canvas Champ
Quick live chat support, great and very easy to navigate, and also great prices and nice discount. I ordered a Canvas and wish you would have shown the details in reference but all good because I receive my Canvas with great quality and I order again soon. Best way to get custom canvas prints and great Customer Service!
Dear Mary,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Ordered a canvas print of a digital painting I did for a client on Dec 12. I am a US-based client and I understood the company to be headquartered in the US with US-based manufacturing. The 7 days came with no delivery. I was then promised on the 22nd. No delivery. Then, I was told Christmas day. No delivery. Called again to find out the status of the order. For some reason they sent my order to be produced in their India manufacturing instead of the American-based facility in New York. Anyone who has ordered from Asia knows damn well you are not going to get anything delivered in 7 days. I was told the order is in transit. That tells me nothing. They should at least provide an estimated time of arrival but they didn't. I stand to lose money and future business dealing with this business. I advise you to take your business elsewhere. If there was a zero star option, that's what I would give.
Dear Joe,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
I used Canvas Champ to make a painting and send it directly to my granddaughter and great grandson. The package arrived earlier than we expected, it was a birthday surprise, and she was delighted with her experience. Thank you for your great service and affordable PRICES.
Thank you!
A hearlty thank you for writing about us and it makes us really happy to hear that your granddaughter and grandson were delighted to see it, we always want our customers not just to be satisfied but love our products and it gives us immense happiness when we hear that they love our products.
Regards
Canvaschamp
Most of my experience with Canvas Champ has been fine, but several of these canvases were packed poorly. This resulted in the screws for the hanging mechanism, making a dent on the canvas right below, making it some thing I had to discount for my buyers. This resulted in loss of income. Canvas Champ says it they are re-printing and resending, but I am still waiting for this shipment. I gave a high score of four out of five, because I have faith that Canvas Champ will make the order right by me.
Hello Lisa G,
We apologize for the inconvinence caused, normally this doesn't happen. Please share your order number with us so we can have a look at it and expedite your reprint.
Canvaschamp
The packaging was off and one of my prints have a huge fold (dent). Disappointed as I am trying to support my work and now I have to delay the showing of the prints. No QUality inspection before sending it away.
Dear Randy,
We apologize for your recent website experience. Please accept our sincere apologies. Your satisfaction is our priority, and we take your feedback seriously.
Please share your order details along with the images of the product you have received from us at sam@canvaschamp.com to have this taken care of. I'm committed to providing a swift, tailored solution of your choice.
Due to a technical glitch, our response was delayed. Your feedback is invaluable, and we're actively working to resolve this and restore your confidence.
Thank you for your understanding.
Warm regards,
Canvas Champ Support Team
The quality of the print job was top notch. The product is good quality, as well, and feels like it will last. I got a pillow and a print canvas. The pillow's fabric is sturdy enough to withstand intensive attention from one of my house cats already. The canvas had a lot of black on it, and it looks really consistent and clean, with crisp edges.
Hello Mindy,
Thank you for the lovely feedback it means a lot to us when it comes from our customers. We are glad that you loved our products and we hope to see you comeback for more products.
Regards
Canvaschamp
Thank you for a quick and easy transaction. Ordering and choosing the picture / layout was fairly simple. Recieved 30" x 30" canvas with 4 pics. Product was packaged well and no issues. Also had a tracking #. I would definately order again when the need arises.
Thanks again!
Hi Rich,
Thank you very much for your positive review. It matters a lot to us. Your kind words are truly appreciated and valued. We will continue to provide such services consistently and with the assurance of 100% customer satisfaction.
We would appreciate your future business with us. For any future requirements, feel free to contact us. We are always happy to help you.
Warm regards,
Canvas Champ
I was perusing the Canvas Champ website and was having an issue to get exactly what I wanted.
I called up their LIVE customer service, Someone picked up the call and guided me step-by-step and helped me place my order.
I was really impressed.
I would definitely recommend this website to anyone looking for photo printing and framing options.
Keep up the good work!
Dear Usher,
Thank you very much for your ultra-positive feedback!
We appreciate your business and welcome you to our long list of satisfied and much-valued customers. Our success comes from the continuous faith in the excellence of our products and services, something we are committed to and would never sacrifice.
Our customer service, especially in the after-sales phase, guarantees the satisfaction of our clients. Have a wonderful weekend!
Warm Regards,
Canvas Champ
I have used Canvas Champ before. The end product is beautiful. Far better than others that I have tried, and I have ordered both canvas prints and photo blankets. The blanket is especially nice, good quality, and still looks great after many washings! It is easy to upload your photo and there are many sizes to choose from, or you can customize to get the exact size canvas print that you want. Best of all, the prices are better here and the specials and discounts are, as well. I have recommended this
Dear Jenni,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I havent seen the HD metal print yet, so that may still be ok, but I spoke with their online chat support before ordering in November. I was guaranteed it would arrive before Christmas - its a gift, with an estimated delivery of Dec 14.
On Dec 21 they shipped it, and since its coming from India, FedEx says estimated delivery Jan 4. They do a pretty good job pretending to be a Canadian company. I dont mind buying from India, but I do hate being lied to.
Dear Jeff,
We are extremely sorry for the inconvenience caused. Due to heavy order flow for Christmas and backlog of pending orders, we apologize for the delay.
Please note, we do not compromise with quality even in heavy rush of orders.
You will expect your order delivery very soon.
Please know that we have mentioned India under our production locations on our Contact Us page, please check.
Warm regards,
Paul K
Ordered 8 pc of 16" square pillows with my own design printed on them. 100% polyester. Placing order was SO easy. Product came about 1 week later in one box with compressed inserts. The color was spectacularly vibrant, the fabric was thick and smooth, and the zipper was heavy duty and discreetly sewn. FABULOUS service and product.
Hello Daveen,
Thank you so much for the lovely review, we are very happy that you have loved our product and we were able to satisfy you 100% as we belive in 100% customer satisfaction. It means a lot coming from our customer's and motivates us to deliver quality products.
Regards
Canvaschamp
Answer: I'm not sure about that but I think it's a small company and it's shipping from overseas so with my order I was just super patient and when I finally got it I had actually forgotten I ordered it and it was like a little surprise in the mail!
Answer: You probably won't. They do not care about the customer once the sale has been made.
Answer: I had the same issue - paid an extra $40+ to get it shipped by a certain date / expedited... day of expected delivery came and I call to find out they have just started printing it - IN INDIA... no way it can possibly ship in time for the wedding it was purchased for!
Answer: I cropped my stuff to get it to look right and to not say, like, "low resolution" and they came out beautifully.
Answer: NO use They don't deliver the product, they ARE Fake
CanvasChamp has a rating of 3 stars from 1,046 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasChamp most frequently mention customer service, delivery date and poor quality. CanvasChamp ranks 7th among Art Prints sites.
Hey Nicolette,
Greetings from Canvas Champ!
I apologize for the inconvenience this has caused you.
Please know that we are bound to provide 100% quality along with exceptional customer service. I see that we have overlooked something in your case.
Please share your order details along with the images of the product you have received from us at mike@canvaschamp.com to have this taken care of.
I have passed on your firm feedback to the management team and the production team to improve our quality of service as per your expectations.
Once again, please accept my sincere apologies for all the inconvenience caused to you.
Warm Regards,
Canvas Champ