CanvasBeesReviews 103

Canvas Bees produces high quality, high resolution canvases and I have used them multiple times. The company delivered a pretty large order on time for grand re-opening of my business which was not an easy task. I have also used them to make an amazing canvas of my engagement photo for my fiance. I would highly recommend them!

I ordered my prints a few weeks ago because I wanted them this weekend. I was told by Jesse that I would pay extra for shipping to get the special. I paid it immediately. I explained to them I needed these prints by today. I am going out of town this weekend for a birthday party. I called Jesse and he didn't know I had paid the extra shipping. I explained the situation to him. He said he would ship it it on a two day. I never got it today as promised. Now I will get it Tuesday and will have to pay for shipping again to send it to my uncle. I am going to be embarrassed by not being able to bring my gift this weekend. Never use this company.

To keep this short Ill stick to the simple facts.
Ordered during a "buy one get one sale"
Paid extra to have the items shipped in a quicker fashion
After several attempts to contact the seller due to no info on shipping being sent and the order was to be received within 2 days at the latest I finally spoke with James. He told me my print wasn't even printed but he would expedite it and I would see my order shortly.
I asked about the shipping and he assured me it would be refunded.
Call Number 2 - Still hadn't seen product or shipping info. Asked for them to cancel the order and refund my money. I was no longer interested. Again James tells me that they will refund my shipping and he will have me info that day. He followed through on the shipping info, but not the money.
Called a third time spoke with James. This time I was told that they had a press down and that all their shipments were delayed. He would put a request into the shipping department for a refund on my shipping and apologized but would not acknowledge that this was the 3rd time we spoke.
4th call spoke with James this time he tells me that they do not return shipping (suddenly this is an issue after 4 calls!?!) but that they would give me a credit towards my next purchase and he would follow up with an email. Guess what Folks, I never saw that either.
Then today I call and when the person answers they do not say their name ( i know at this point its the same person I have spoken with 4 other times) But I ask who I am speaking with... the person refuses to answer and asks my order number. I provide that info and ask again for his name. He again ignores the question and puts me on hold. I continue ask his name after he gets back and he refuses and then becomes very rude and unprofessional it was a good 10 minute conversation of me providing him with dates and times we spoke, the promises HE made and trying to understand why these things have not been done. His response was " get over it cause you are not getting your money back"
Then continues to tell me that they have orders that are 15-20 days delayed right now. I asked how in good faith they could charge for shipping that they couldn't fulfill and I was hung up on.

I'm absolutely shocked at the customer service from this company. After placing my order I sent an email asking to confirm the 2 for 2 offer, all that was sent to me was a cut and paste from their system showing me my order. I received my prints today (which was 3days late!) and only received two instead of four! After speaking to Jesse in Customer Service I was told that I only purchased two and did not get the 2 for 2 offer. He said that he could send the other two prints if I paid for the postage of $13! I disagreed and asked to speak to someone higher than him, he told me outright NO! This is the worst customer service I have ever experienced! Do not order from this company, customer satisfaction is not what they strive to do!

My expectations weren't high ordering from this company, simply because I operate on the mentality of "You get what you pay for." I did start to worry a lot, because I read the reviews after ordering from them, and as you read through these reviews, you'll see that the good ones are far and few between.

Here's my experience:

I ordered two small prints at the awesome price of $8 a piece! The $12.80 shipping is where they got me though. I ended up paying just under $30, but to be honest, that's the price one canvas print would've been elsewhere. So in retrospect, I saved a lot on this gift.

I was then given a confirmation of order email where I was given this exact statement on my order:

Your order will be delivered between May 18,2017 and May 22,2017.

Which turned out to be an estimate on when it'd be shipped out, because the subsequent email on it being shipped out was sent to me on the day it was supposed to be delivered.

But, I'm fairly easy going, so that actually did not bother me at all. However, maybe a suggestion on changing the word delivered between such and such date to shipped between?

Anyway, I received my package. The fault here lies with me. It was supposed to be shipped elsewhere, but that's okay. Not the company's fault. Nevertheless, the canvas prints came out beautiful. I was scared about the quality, because of the reviews, but I'm pleasantly surprised. I'm actually very satisfied with the product!

I ordered 2 canvases thru the BOGO offer on their website on May 3. It was supposed to be delivered between May 11-15. I called on May 17 to see why it hasn't been delivered and the guy told me they were running behind because of the holiday but my order is ready & will be shipped and they would email me a tracking number. Well I called back today (5/23/17) to see why I haven't received my order or the tracking number and the guy told me the same exact story that he told me 6 days earlier. So a week later and my order is still ready but not shipped?! Well they guy has the audacity to ask me if I want to pay to expedite my order. On my dime of course! So I asked for the manager & he said he is the manager. I asked him if he is the owner & guess what, he is the owner! So yeah. 20 days since I placed the order and I haven't received it. I did finally get a tracking number so we will see how the product turns out... I don't have high expectations seeing the other comments on here! But I will order from Picture it on Canvas from now on... I had great results from them!

Jesse, the only person that answers the phones, is a complete insensitive, rude, unprofessional, ignorant and piece of dung that does not know to handle a business over the phone. My order was placed 3 weeks ago and I still have not received a shipping email confirmation with the tracking number, We paid $65 for the BOGO deal but no delivery of the items 3 weeks after order was placed. DO NOT USE BUY ANYTHING FROM THIS COMPANY AND DO NOT DEAL WITH THIS IGNORANT OVER THE PHONE. Report them to the BBB and your Bank if you have not received your paid products after 3 weeks!

DO NOT USE CANVAS BEES.

I uploaded an un-cropped photo of my family to print a 60x35 canvas for $160 and selected the Photo As Is option (meaning, I did not want the photo to change when being printed out). When I received the photo, I was upset to see the shoulders of the people on each side of the image were badly cropped (cut off half way across the shoulder). When I called in to cite their "Satisfaction Guarantee" on the website, a man named * answered the phone. He told me they would reprint the photo but I would have to pay $46 in shipping, again. If they would have followed the instructions (Photo As Is), I wouldn't have had to incur this shipping cost a second time.

What's worse was * attitude who kept insisting "we're having a stagnant conversation" and ignoring my offer to send him a copy of my email confirmation, which very clearly showed an un-cropped image. He was rude, unprofessional, and made the worst customer service representative you've ever dealt with seem as polite as Mother Teresa. I was speechless by the time I got off of the phone.

I was also told during the ordering process that I would receive the canvases by April 29, in time for a memorial service. I did not receive them until May 3, which was too late for the memorial service.

This is the first time I ever feel inclined to post a review on anything. Again, do yourself a favor and don't waste your money here.

*Personal information redacted by admin

You get what you pay for... DO NOT USE... I repeat DO NOT USE. This must be a small company because I spoke with Jessie - who is the rudest person I have ever been encountered with via phone- He hung up the phone when I asked to speak with the owner of the company. I placed an order (BOGO) and did NOT get what I ordered and paid for. He took it upon himself to reduce the size of one of pictures because it wouldn't print nicely on the size I ordered. Instead of emailing or calling me so I could modify my order and pay for the size that they shipped, they charged me for the bigger size but shipped a smaller size. Per Jessie, we do BOGO all the time... which is totally IRRELEVANT, I paid for one size but you all printed and ship what you wanted. Completely unacceptable! I believe Jessie is probably the owner... he would not give me the owner's name or contact information. Their prices may be cheap but believe if you have a problem, you can chalk it up as a LOSS. YOU HAVE BEEN WARNED!

I purchased 6 (24 by 36) canvas from CanvasBees after scouting the internet for the best deals. One thing I wish I did was read customer reviews before using Canvas Bees. So, I didn't see what customers were saying until after I placed the order. I'm not going to lie. I had a slight panic attack after reading some of these reviews. Plus, I ended up contacting CanvasBees about a mistake I had made on one of my orders. I left two voice messages right after placing my order, and I never heard back from them. I called again a few days later to learn that they had already printed my order, and the guy over the phone (Jesse) was just plain rude. This made me even more concerned that I had just made horrible purchases. HOWEVER besides the HORRIBLE customer service, all six of my canvas came on time and they look great. Would I recommend Canvas Bees to another person? Hex NO! Unless you just can't pass up their deals and you want to be put on a nail-biting, roller coaster ride.

BUT, If you do decide to use them or maybe you have already placed an order, just know at least one customer got their stuff so you might get yours... But I hope you used PayPal or your credit card. At least with them, you may be reimbursed if something goes wrong. So, make sure to keep all your paperwork and any documented correspondence so that you can have proof.