CanvasBees

DO NOT DO BUSINESS WITH THIS COMPANY! I placed my first order with Canvas Bees or Canvas Bold on January 5,2017. However, I never received any email confirmation that my order was placed. I called them on January 20,2017 to confirm my order, and the customer service rep Jessie was very rude from the start of our conversation. First of all, he said they sent me an email 2 days after I placed my order telling me that my order could not be completed. Yet I did not receive any emails, also checked my spam folder. He said my order could not be completed for the size canvas I wanted. I began to ask questions as to what the dimensions need to be for the size canvas I wanted and he was rude and kept giving me misinformation. I tried to nicely give him an example in the past of what Walgreens does when I have had this issue with an canvas and he said, "Well this isn't Walgreens." He then said he was going to cancel my order without me even asking to cancel my order. I asked to speak to a manager and he said they are a very small operation, and there is no manager to speak to. I'm assuming he is the owner of the company. I had to dispute the charge with my credit card company because they already charged my card before the order was even processed and shipped. Very bad business!

Amazing partnership with CanvasBees in getting my artwork off the ground. I will only use these guys! Jesse and the whole team were truly excellent!

DO NOT USE CANVAS BEES.

I uploaded an un-cropped photo of my family to print a 60x35 canvas for $160 and selected the Photo As Is option (meaning, I did not want the photo to change when being printed out). When I received the photo, I was upset to see the shoulders of the people on each side of the image were badly cropped (cut off half way across the shoulder). When I called in to cite their "Satisfaction Guarantee" on the website, a man named * answered the phone. He told me they would reprint the photo but I would have to pay $46 in shipping, again. If they would have followed the instructions (Photo As Is), I wouldn't have had to incur this shipping cost a second time.

What's worse was * attitude who kept insisting "we're having a stagnant conversation" and ignoring my offer to send him a copy of my email confirmation, which very clearly showed an un-cropped image. He was rude, unprofessional, and made the worst customer service representative you've ever dealt with seem as polite as Mother Teresa. I was speechless by the time I got off of the phone.

I was also told during the ordering process that I would receive the canvases by April 29, in time for a memorial service. I did not receive them until May 3, which was too late for the memorial service.

This is the first time I ever feel inclined to post a review on anything. Again, do yourself a favor and don't waste your money here.

*Personal information redacted by admin

I had the exact same bad customer service as Cris F wrote when I called yesterday 10/11/17. I called the main customer service also, after writing an email with no response, and the guy was very rude and said he couldn't help me and I asked to talk to someone who could and was on hold over 20 minutes, when I had to hang up. I ordered two 16x20 prints and emailed them a few weeks out to see when I should expect them because I got not tracking info and when I logged in it said I had no orders, but I already had paid for it! When they arrived I received a 12x20 and 20x20, when the customer service rep said they emailed me to call them....I looked it up and they emailed me to tell me they "were having trouble adjusting my prints" which I thought was just taking them longer. I received the prints 6 days after they sent the email, which meant they only waited for me 4 days and printed and sent them out the wrong size. They did NOT call me or leave any type of phone message. I asked why they wouldn't have called me - he said "you should have checked your email"....such a nice customer service guy "not!" So I paid for two prints that don't fit and nobody will contact me back!

Let me start off by saying I had ordered all most 2 dozen pictures because of a sale they had, most of them 24 x 36 1.5" gallery wrapped. After placing the order my wife was worried about placing such a large order from a company we've never used before. I looked up reviews and started to get worried myself after reading so many bad ones. All my pictures came on time very well packed. I only had a problem with 2 pictures, one was discolored and the other had a very small white spot (maybe something was on the canvas when it was printed and fell off after?) I called up and spoke to Jesse and they are going to reprint both pictures, I had to pay for shipping to get them sent out which was a little bit of a bummer but understandable. I am an amateur photographer and all my pictures have a signature in the bottom corner (@brendonjonesphoto IG) when getting these pictures printed I realized this was going to be very problematic with gallery wrapping, If I got them normally wrapped my signature would be on the edges of the picture and be unidentifiable and look horrible. My only option was to have the edges mirror wrapped which would leave the signature in its place but just mirror it on the edges, this would look a little bad but still much better then the first option. When I got my pictures all 22 of them had the mirror of the signature on the edges edited out! This was amazing, I never asked for it to be done they just took the Initiative. I plan to display and sell these pictures and this makes them look so much better. I have used other places to get my pictures on canvas and had problems with pictures being poorly packed and damaged while shipped or sent with big white streaks on them that clearly happened at the time of printing but were still shipped out, I didn't have any of these problems with them and I will use Canvas Bees in the future.

I posted a review back in March and did not hear from anyone; wasn't expecting to, then I got a response in May. 2 MONTHS TOO LATE! Apparently the owner; Jesse, of the business thought my bad experience was worthy to respond to. Interesting that the conversations I had on the phone were with him and his response was "can you please advise what was said in regards to a tracking number.?" SAD! 2 months later and my bad experience with this company is a concern. In fact his response to try and exonerate himself was unsympathetic. I noticed the recent abundance of 5 star reviews and the pattern for which they miraculously appear immediately after a 1 star review has posted! Save yourself any future frustrations with this company and order else where! You'll only be sorry when you too experiences their BAD CUSTOMER SERVICE and their unorganized untimely shipping procedures! Just trying to look out for you! BTW they own CANVAS PRINT FACTORY also. BEYOND BAD CUSTOMER SERVICE! NO customer service what so ever! CHARMA IS REAL JESSE!

I placed an order on 9/9/17 and a few days later I was curious of the progress so I logged in to their site and under "My Orders" it says "You don't have any past orders." Obviously pissed, I sent an email asking for status or I would contest the credit card charge as fraud -- no response. An automated email was sent later saying that my artwork would arrive between 9/20 and 9/22 with no tracking number, etc. It's the 23rd and still nothing -- no tracking number and the site still says I have no order history. And this is for 2 pieces of ROLLED canvas in a SINGLE SHIPPING ROLL that they CHARGED $30 TO SHIP which is BS! And their stupid BOGO sale that supposedly ends with the stupid countdown is complete BS that just resets EVERY SINGLE DAY. Total scam tactics that I didn't catch because I was in a hurry to get a quick gift for a friend and was dumb enough to trust a company that miraculously was just simply a top Google result... Total crap company - if it even is one. I'll definitely be taking this case further than a simple bad review...

To keep this short Ill stick to the simple facts.
Ordered during a "buy one get one sale"
Paid extra to have the items shipped in a quicker fashion
After several attempts to contact the seller due to no info on shipping being sent and the order was to be received within 2 days at the latest I finally spoke with James. He told me my print wasn't even printed but he would expedite it and I would see my order shortly.
I asked about the shipping and he assured me it would be refunded.
Call Number 2 - Still hadn't seen product or shipping info. Asked for them to cancel the order and refund my money. I was no longer interested. Again James tells me that they will refund my shipping and he will have me info that day. He followed through on the shipping info, but not the money.
Called a third time spoke with James. This time I was told that they had a press down and that all their shipments were delayed. He would put a request into the shipping department for a refund on my shipping and apologized but would not acknowledge that this was the 3rd time we spoke.
4th call spoke with James this time he tells me that they do not return shipping (suddenly this is an issue after 4 calls!?!) but that they would give me a credit towards my next purchase and he would follow up with an email. Guess what Folks, I never saw that either.
Then today I call and when the person answers they do not say their name ( i know at this point its the same person I have spoken with 4 other times) But I ask who I am speaking with... the person refuses to answer and asks my order number. I provide that info and ask again for his name. He again ignores the question and puts me on hold. I continue ask his name after he gets back and he refuses and then becomes very rude and unprofessional it was a good 10 minute conversation of me providing him with dates and times we spoke, the promises HE made and trying to understand why these things have not been done. His response was " get over it cause you are not getting your money back"
Then continues to tell me that they have orders that are 15-20 days delayed right now. I asked how in good faith they could charge for shipping that they couldn't fulfill and I was hung up on.

I tried this website to make canvas prints of my paintings for a friend. I usually have a local printing company make them, but I wanted to try something new and cheaper. When my prints arrived, they were horribly distorted and the colors were very off. I showed my friend the prints and she did not want them. I called Jessie the next day to try and get my money back. He would only reprint them. I didn't want that, because they were horrible the first time and I had to get my friend the prints fast and couldn't wait another week or two to see if he did them right. I told him I only wanted a refund. He made me send him pictures of them, so I did. I sent the original pictures and the ones he made. He didn't see anything wrong with them. He must be blind. I continued to argue with him, because his return policy states if they are bad he will refund them. He said he wouldn't. I threatened to write bad reviews and turn him into the BBB. Only then, did he say he would give me a partial refund and I had to ship back the ones he sent at my own cost. I paid $45 for the two prints and he would only give my back $27. I hung up and started reading reviews on him-something I wish I had done first. I e-mailed him the next day threatening to go the BBB and Federal Trade Commission if he didn't refund my money. He never replied. I called him again later because I wasn't sure if he had received my e-mail. I tried to negotiate with him and get two completely different prints made. I wanted something for my money. He refused and said I keep changing my story. The only thing I ever asked for was a refund until today. He is so arrogant and rude when you talk to him. I don't know how he has stayed in business this long. I did report him to the BBB and to the FTC and hope they shut him down for good. Thank you for nothing Jessie, here is your review as promised!